Lead Medical Support Assistant: Empowering Veteran Care in New Orleans

The Department of Veterans Affairs (VA) is committed to providing world-class, compassionate healthcare to those who have served our nation. The Southeast Louisiana Veterans Health Care System is currently seeking a Lead Medical Support Assistant (Lead MSA) to help achieve this mission within our Clinical Contact Center. If you are an experienced administrative professional looking to lead a team in a fast-paced medical environment, this role offers a unique opportunity to directly impact the quality of care received by Veterans.

Job Responsibilities

As a Lead MSA, you will be the backbone of our Clinical Contact Center. Your responsibilities include:

Coordinating daily workflow for Medical Support Assistants.
Assigning and monitoring work to ensure efficiency.
Providing orientation and on-the-job training to new staff.
Resolving day-to-day workplace conflicts and ensuring policy adherence.
Managing scheduling to maximize clinic readiness.

Requirements

To be eligible for this position, candidates must meet specific criteria:

Citizenship: Must be a U.S. citizen.
Experience: One year of specialized experience at the GS-06 level.
Proficiency: Excellent written and verbal communication skills.
Compliance: Must pass a pre-employment physical and comply with seasonal influenza vaccination requirements.

Salary and Comparison Table

The position offers a competitive salary range within the GS-07 grade.

Feature	Details
Salary Range	$50,460 - $65,599
Series	0679 Medical Support Assistance
Location	New Orleans, Louisiana
Schedule	Full-Time (Mon-Fri)

Benefits

Employees of the Department of Veterans Affairs receive a robust benefits package, including health insurance, generous annual leave, and access to federal retirement plans.

Application Tips

Be Specific: Detail every responsibility in your resume. Do not assume the hiring panel knows your previous duties.
Documentation: Have your transcripts and SF-50 forms ready before starting the application.
Assessments: The USA Hire assessment is mandatory and requires focus; plan your time accordingly.

Join a team where your work truly matters. If you are a dedicated professional ready to lead, apply today to help us serve our Veterans.

Why This Lead Medical Support Assistant - Clinical Contact Center Job Matters

Step into a leadership role where you directly support our nation’s heroes. Join the Southeast Louisiana Veterans Health Care System as a Lead Medical Support Assistant and make a measurable difference in the efficiency and quality of care delivered to Veterans.

Lead Medical Support Assistant - Clinical Contact Center Job Overview

The Southeast Louisiana Veterans Health Care System is seeking a dedicated Lead Medical Support Assistant (MSA) to join the VISN Clinical Contact Center (CCC) in New Orleans. This pivotal role involves leading a team of MSAs, overseeing clinical flow processes, and ensuring seamless communication between patients and interdisciplinary care teams. You will be responsible for balancing workloads, coordinating complex scheduling, and providing training to support staff, all while maintaining high standards of customer service in a fast-paced medical environment.

Requirements for Lead Medical Support Assistant - Clinical Contact Center

Must be a United States citizen.
Proficiency in spoken and written English.
Must pass a pre-employment physical evaluation.
Participation in the seasonal influenza vaccination program is a condition of employment.
Must undergo a background and security investigation.
Must serve a one- or two-year trial period.
One year of specialized experience at the GS-06 level or equivalent.
Selective Service registration for males born after 12/31/1959.

Preferred Qualifications for Lead Medical Support Assistant - Clinical Contact Center

Advanced knowledge of medical terminology and clinical flow processes.
Proven ability to manage and prioritize heavy administrative workloads.
Experience in training and mentoring staff in a healthcare setting.
Expertise in using complex patient information systems and scheduling software.
Strong interpersonal skills to navigate sensitive patient concerns and interdisciplinary conflicts.

Federal Benefits & Perks

✓Competitive federal salary and benefits package.
✓Opportunities for professional development and training.
✓Participation in the Federal Employee Retirement System.
✓Comprehensive health, dental, and vision insurance options.
✓Telework eligibility as per agency policy.
✓Paid vacation, sick leave, and federal holidays.

💡 How to Apply Lead Medical Support Assistant - Clinical Contact Center Job & Insider Tips

Application Steps for Lead Medical Support Assistant - Clinical Contact Center Job

Log in or create an account on the USAJobs portal.
Prepare a detailed, long-form resume including specific dates of employment and duties.
Complete the mandatory online assessment questionnaire.
Upload all required supporting documents such as transcripts and SF-50s.
Submit your application package before the 11:59 PM ET closing date on October 30, 2026.
Check your email for instructions regarding the USA Hire Competency Based Assessments.

💡 General Tips

Ensure your resume clearly quantifies your experience to avoid assumptions by the hiring team.
Set aside at least three hours to complete the USA Hire assessment in a quiet environment.
Review your application status frequently via your USAJobs account dashboard.
Double-check that all required documentation, including Veterans' preference forms (if applicable), is attached before submission.

Frequently Asked Questions

Is this position eligible for telework?

Yes, telework is available for this position, though it is not a fully remote role.

What is the primary responsibility of the Lead Medical Support Assistant?

The Lead MSA coordinates staff workflow, monitors scheduling, provides training, and acts as a primary liaison within the Clinical Contact Center to ensure Veterans receive timely care.

What is the trial period?

New hires must complete a 1 or 2-year trial period to demonstrate fitness for the position.

Is relocation assistance provided?

No, recruitment and relocation incentives are not authorized for this specific vacancy.

Job from Veterans Health Administration

The Southeast Louisiana Veterans Health Care System serves Veterans across 23 parishes. From our medical center in New Orleans to our various community-based outpatient clinics, we prioritize a patient-centered approach. We are looking for leaders who share our values of integrity, commitment, and excellence.