Launch Your Career: Medical Support Assistant at the VA in Lincoln
Are you looking to pivot your career toward public service? The Department of Veterans Affairs (VA) is currently hiring a Medical Support Assistant to join the team in Lincoln, Nebraska. This is an incredible opportunity to provide direct, meaningful support to the men and women who have served our country.
Job Responsibilities
As a Medical Support Assistant in the Dental Service Department, you will handle a diverse range of administrative and clinical support tasks. Your daily duties will include:
- Patient Coordination: Serving as the initial contact point for patients and visitors.
- Clinic Management: Creating and maintaining the clinic scheduling matrix.
- Electronic Recordkeeping: Managing and routing sensitive dental records and electronic consults.
- Administrative Support: Preparing reports, collecting application paperwork, and coordinating interviews.
- Conflict Resolution: Assisting in the resolution of patient concerns and administrative inquiries.
Requirements
To be considered for this role, you must meet the following criteria:
- Citizenship: Must be a U.S. Citizen.
- Language: Proficiency in written and spoken English.
- Education: A high school diploma or GED is required.
- Assessment: Completion of the required USA Hire competency assessment.
- Vaccination: Mandatory participation in the annual seasonal influenza vaccination program.
Salary Overview
The compensation for this position falls within the General Schedule (GS) range of $36,464 to $52,957 annually.
| Pay Detail | Information |
|---|---|
| Grade Level | GS-3 to GS-5 |
| Salary Range | $36,464 - $52,957 |
| Pay Interval | Per Year |
| Potential | Promotion potential to GS-5 |
Benefits
Working for the federal government comes with an extensive benefits package designed to support your long-term success and well-being:
- Generous Leave: Accrue 13-26 days of annual leave and 13 days of sick leave, plus 11 federal holidays.
- Health Insurance: Access to robust federal health, dental, vision, and long-term care plans.
- Parental Support: 12 weeks of paid parental leave after your first year.
- Retirement: Traditional pension plan and 401(k) with government matching contributions.
Application Tips
- Be Precise: Your resume should clearly demonstrate how your previous experience aligns with the Medical Support Assistant duties.
- Documentation: Do not forget to attach your high school diploma/GED or college transcripts.
- Stay Alert: After applying, check your email daily for the link to your assessment—you only have a limited time to complete it.
Becoming a Medical Support Assistant at the VA is more than just a job; it is a chance to provide crucial support to veterans. If you are organized, compassionate, and ready for a stable federal career, apply today through the official USAJOBS portal.
Why This Medical Support Assistant Job Matters
Launch a meaningful career supporting those who served our nation by joining the VA Dental Service team in Lincoln, Nebraska.
Medical Support Assistant Job Overview
The Nebraska-Western Iowa VA Healthcare System is seeking a dedicated Medical Support Assistant to join our Dental Service team. In this pivotal role, you will be the first point of contact for veterans, managing patient flow, scheduling appointments, and ensuring seamless communication between clinical teams and those in our care. This position is essential to maintaining the high standard of compassionate, whole-health services we provide to our veteran community.
Requirements for Medical Support Assistant
- U.S. Citizenship
- Proficiency in spoken and written English
- Completion of an online assessment
- Ability to pass a background and security investigation
- Participation in the annual seasonal influenza vaccination program
- Submission of a high school diploma, GED, or equivalent documentation
Preferred Qualifications for Medical Support Assistant
- Experience in an administrative medical support role
- Proficiency in clinical scheduling and electronic health records management
- Advanced knowledge of medical terminology and procedures
- Demonstrated skill in high-volume customer service environments
- Ability to navigate complex office automation software independently
Federal Benefits & Perks
- ✓13-26 days of annual leave and 13 days of sick leave per year
- ✓11 paid Federal holidays annually
- ✓Federal health, vision, dental, and life insurance
- ✓Federal pension plan and 401(k) with up to 5% employer contribution
- ✓Up to 12 weeks of paid parental leave after 12 months
- ✓Childcare subsidy for eligible families
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Upload your resume and all required supporting documents (diploma, SF-50s if applicable).
- Complete the online application questionnaire.
- Submit your application package by the closing date of 11/02/2026.
- Monitor your email for a notification containing a unique link for the mandatory USA Hire assessment.
- Complete the assessment within the specified deadline.
💡 General Tips
- Review your resume to ensure it explicitly highlights specialized experience relevant to the position.
- Ensure all educational transcripts or certificates are attached to avoid disqualification.
- Set aside at least three hours of uninterrupted time for the USA Hire assessment.
- Use the 'Track this application' feature in USAJOBS to stay updated on your status.
- Federal employees must submit the correct SF-50s that demonstrate one year of specialized experience.
Frequently Asked Questions
What is the primary responsibility of this role?
You will manage patient flow, handle scheduling for the dental clinic, act as a point of contact for veterans, and maintain essential medical records.
Is telework available for this position?
No, this is an on-site position at the VA facility in Lincoln, Nebraska, as it requires direct, in-person patient and clinic support.
How is the salary determined?
The salary range is based on the GS pay scale. The final offer may be adjusted based on your specific qualifications and the needs of the agency.
What if I need a reasonable accommodation?
The VA supports individuals with disabilities. You can request a reasonable accommodation directly during the online application process.
Is there a trial period?
Yes, successful candidates will be subject to a 1 or 2-year trial period to evaluate performance and professional fitness.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. The Nebraska-Western Iowa VA Healthcare System serves over 148,000 veterans across 101 counties. By joining our team, you become part of a mission-driven organization committed to delivering exceptional care and honoring the promise made to those who served in our military.