Advance Your Career: Become a Program Manager with the IRS

Are you a results-driven leader looking to make a significant impact on the nation’s financial systems? The Internal Revenue Service (IRS) is currently hiring a Program Manager (Department Manager) in Kansas City, Missouri. This is an exceptional opportunity to join a vital federal agency, lead talented teams, and shape the future of taxpayer services.

Job Responsibilities

As a Program Manager in the Return Integrity and Compliance Services (RICS) operation, your role will be multifaceted:

Strategic Leadership: You will define business goals and develop actionable work plans for your subordinates.
Operations Management: Direct, coordinate, and oversee complex workflows to ensure targets are met.
Policy Implementation: Collaborate with executives and directors to formulate new policies and ensure area plans align with broader organizational goals.
Mentorship & Development: Serve as a coach to managers and staff, providing guidance on performance standards and career development.
Reporting: Prepare briefings and comprehensive reports for top-level management regarding program progress.

Comparison: Standard vs. Specialized Management Skills

Skill Category	General Management	IRS Program Management
Workflow	General task assignment	Inventory management & balancing
Quality	Standard KPIs	Root cause analysis & IRM compliance
Guidance	Mentoring	Regulatory oversight (CFR/IRM)
Reporting	Internal updates	Agency directives & policy statements

Requirements

To be considered for this position, candidates must meet the following criteria:

Experience: One year of specialized experience at the next lower payband or GS grade level.
Supervisory Potential: Demonstrated capability to lead, coach, and resolve grievances.
Compliance: Ability to adhere to the Internal Revenue Manual and other federal guidelines.
Assessment: Completion of the USA Hire Assessment process may be required.

Salary and Benefits

This position offers a competitive salary range of $75,897 to $140,627 per year. In addition to your salary, IRS employees enjoy a robust benefits package, including:

Comprehensive health insurance.
Flexible work schedules and telework opportunities.
Participation in the Federal Employees Retirement System (FERS).
Generous paid annual and sick leave.

Application Tips

Resume Precision: Your resume must not exceed two pages. Avoid generic job descriptions; highlight your specific contributions and impact.
Documentation: Ensure all SF-50s or transcripts are uploaded to support your claims.
Clarity: Clearly state the number of hours worked per week and specific dates of employment for every role listed.

The IRS is looking for proactive leaders ready to take on the complexities of modern tax administration. If you have the supervisory experience and the drive to improve operational efficiency, we encourage you to apply. Start your journey with the Department of the Treasury today.

Why This Program Manager-Dm-Msp-Int / Department Manager Job Matters

Shape the future of tax administration and lead high-impact teams at the IRS as a Program Manager in Kansas City.

Program Manager-Dm-Msp-Int / Department Manager Job Overview

The Internal Revenue Service (IRS) is seeking a dedicated and strategic leader to join the Taxpayer Services (TS) division within the Return Integrity and Compliance Services (RICS) branch. As a Department Manager, you will oversee essential operations, drive process improvements, and lead a team in ensuring the fair and efficient application of tax laws. This role offers the opportunity to influence policy, manage resources, and mentor staff within one of the nation's most critical financial institutions.

Requirements for Program Manager-Dm-Msp-Int / Department Manager

Must be a U.S. Citizen.
Must possess at least one year of specialized experience equivalent to the next lower payband or GS grade.
Must have one year of substantive supervisory or program management experience.
Current federal employees must meet the 90-day Time After Competitive Appointment (TACA) requirement.
Must be able to obtain and use a government-issued charge card for official travel.
Subject to a 1-year supervisory or managerial probationary period.

Preferred Qualifications for Program Manager-Dm-Msp-Int / Department Manager

Experience in root cause analysis and addressing performance gaps in a high-volume environment.
Proficiency with IRS work systems such as IDRS, AMS, or EQRS/NQRS.
Proven success in real-time and long-term workload balancing and resource allocation.
Strong communication skills with experience providing performance feedback and technical guidance.
Expertise in applying Internal Revenue Manual (IRM) and Code of Federal Regulations (CFR) guidelines.

Federal Benefits & Perks

✓Comprehensive health and life insurance plans.
✓Federal retirement savings plan (TSP).
✓Paid vacation and federal holidays.
✓Opportunities for career advancement and professional development.
✓Flexible work schedules and telework options.

💡 How to Apply Program Manager-Dm-Msp-Int / Department Manager Job & Insider Tips

Application Steps for Program Manager-Dm-Msp-Int / Department Manager Job

Review the full announcement details and requirements.
Prepare a 2-page, sans-serif font resume detailing relevant work experience.
Log in or register on the USAJOBS portal.
Complete the online application questionnaire.
Upload all required documents, including transcripts and performance appraisals.
Submit your application package before the closing date.
Complete the required USA Hire Assessment if notified.

💡 General Tips

Keep your resume strictly to the two-page limit.
Include specific MM/DD/YYYY dates and hours worked per week for every position listed.
Focus on demonstrating your leadership impact rather than just listing job descriptions.
Submit your application early to ensure you have time for potential assessments.
Use the provided online resources to practice for the USA Hire Assessments.

Frequently Asked Questions

Is federal experience required for this role?

No, federal experience is not required. Experience gained in the private sector, public sector, or through volunteer service is welcome.

What is the typical work schedule for this position?

The position follows a day shift, Monday through Friday, with start and stop times generally between 6:00 a.m. and 6:00 p.m.

Can I work remotely?

The position is not classified as a remote role, though telework eligibility may apply based on agency policy.

Is a drug test required?

*A: No, a drug test is not required for this specific role.*

What if I have a disability?

*A: The IRS is committed to providing reasonable accommodations to applicants with disabilities. You may request assistance during the application process.*

How do I know if my education qualifies?

*A: You must provide transcripts from an accredited institution. Foreign education must be accompanied by an official credential evaluation.*

Job from Internal Revenue Service

The Department of the Treasury and the Internal Revenue Service serve as the backbone of the U.S. economy. By collecting over $2 trillion in revenue and processing hundreds of millions of returns, the IRS ensures the government has the resources to function. Working here means more than just a job; it is a commitment to integrity, fairness, and the economic strength of the United States.