Become a Leader in Veterans Support: Supervisory Veterans Service Representative
Are you a dedicated professional looking to advance your career while serving those who have served our nation? The Department of Veterans Affairs (VA) is currently seeking a Supervisory Veterans Service Representative (Coach) to join the Reno VBA Regional Office. This is a unique opportunity to lead a team committed to providing compassionate, efficient, and accurate benefits processing to Veterans and their families.
Job Responsibilities
As a Coach, you will serve as the technical authority for your team. Key duties include:
- Team Leadership: Planning, directing, and assigning work priorities to ensure team objectives are met.
- Performance Oversight: Evaluating subordinate performance, resolving employee complaints, and identifying training needs.
- Technical Adjudication: Providing final technical authority on complex claims and ensuring adherence to VA laws and regulations.
- Stakeholder Engagement: Liaising with Veterans Service Organizations (VSOs) and other agencies to improve outreach and service delivery.
Requirements
To be considered for this GS-13 position, you must meet several federal criteria:
- Citizenship: Must be a U.S. citizen.
- Time-in-Grade: You must have served at least 52 weeks at the GS-12 level.
- Experience: One year of specialized experience in C&P benefit programs is required.
- Resume Limit: You must provide a resume of no more than two pages.
Compensation Comparison
| Feature | Details |
|---|---|
| Position Level | GS-13 |
| Salary Range | $106,855 - $138,913 |
| Work Schedule | Full-Time (M-F, 8:00 AM - 4:30 PM) |
| Location | Reno, NV |
Benefits
Working for the VA offers a comprehensive benefits package designed to support your life and career. This includes robust health insurance, a generous retirement package, ample leave time, and access to a wide array of career growth opportunities within the federal government.
Application Tips
- Respect the Limits: The two-page resume limit is strictly enforced. Focus on high-impact, results-driven language.
- Document Everything: Ensure your SF-50 forms clearly demonstrate your time-in-grade eligibility.
- Use the Builder: Utilize the USAJOBS resume builder to ensure your format meets technical requirements.
Leading a team at the VA is more than just a job; it is a commitment to service. If you are an experienced leader with a passion for excellence, we invite you to apply for this vital role in Reno today.
Why This Supervisory Veterans Service Representative (Coach) Job Matters
Lead a dedicated team in Reno and play a pivotal role in honoring the nation's promise to our Veterans as a Supervisory Veterans Service Representative.
Supervisory Veterans Service Representative (Coach) Job Overview
The Department of Veterans Affairs is seeking a highly motivated and experienced professional to join the Reno VBA Regional Office. As a Supervisory Veterans Service Representative (Coach), you will be instrumental in leading a team responsible for the adjudication and administration of critical VA benefits. This position is perfect for an experienced leader who is passionate about delivering exceptional service to Veterans, their dependents, and survivors. You will manage daily operations, guide staff, and ensure that our commitment to providing compassionate, timely, and accurate support is met with integrity and excellence.
Requirements for Supervisory Veterans Service Representative (Coach)
- Must be a U.S. citizen.
- Must have 52 weeks of experience at the GS-12 level (Time-in-Grade requirement).
- Must possess one year of specialized experience in VA Compensation and Pension (C&P) benefit programs.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must complete a one-year supervisory probationary period.
- Must submit a resume limited to exactly two pages.
- Ability to pass a background/security investigation.
Preferred Qualifications for Supervisory Veterans Service Representative (Coach)
- Proven experience in managing and mentoring personnel.
- Expertise in interpreting complex federal laws, regulations, and court opinions regarding Veterans' benefits.
- Strong conflict management and problem-solving skills.
- Demonstrated ability to meet performance goals and manage heavy workloads efficiently.
- Effective communication skills, both written and oral.
Federal Benefits & Perks
- âś“Comprehensive health insurance options.
- âś“Competitive federal retirement plans (FERS).
- âś“Paid vacation, sick leave, and federal holidays.
- âś“Flexible work-life balance initiatives.
- âś“Opportunities for professional development and career advancement.
đź’ˇ How to Apply Supervisory Veterans Service Representative (Coach) Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative (Coach) Job
- Prepare a resume that is strictly limited to two pages.
- Collect necessary SF-50 forms to verify your current federal status and time-in-grade.
- Create or update your profile on the official federal job application portal.
- Complete the online questionnaire for this specific vacancy.
- Upload all required supporting documents in a professional format (PDF recommended).
- Submit your application package before the closing date of November 1, 2026.
đź’ˇ General Tips
- Ensure your resume uses a clean, sans-serif font and follows the two-page limit strictly.
- Clearly articulate your specialized experience by connecting your previous duties to the specific requirements of this role.
- Include start and end dates (month/year) for every entry on your resume.
- Verify your SF-50 documentation confirms your highest grade held for at least one year.
- Review your application thoroughly before submitting, as incomplete packages will not be considered.
Frequently Asked Questions
Is this position eligible for remote work?
No, this is not a virtual position. While situational telework may be authorized on a case-by-case basis, the incumbent is required to report to the Reno office each scheduled workday.
What is the page limit for the resume?
Per the Merit Hiring Plan, resumes are strictly limited to two pages. Applications exceeding this length will be deemed ineligible.
Can I qualify for this position with education?
No, there is no educational substitution for this grade level. You must demonstrate specialized experience equivalent to the GS-12 level.
Is this a remote position?
No, this position is based in Reno, NV, and requires daily on-site attendance, with situational telework possible only upon approval.
How do I verify my time-in-grade?
You must submit your most recent SF-50 and potentially an additional SF-50 if the most recent one does not span the full year required.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) is dedicated to fulfilling President Lincoln’s promise: "To care for him who shall have borne the battle, and for his widow, and his orphan." Our Reno office functions as a hub of excellence, maintaining the "I CARE" core values—Integrity, Commitment, Advocacy, Respect, and Excellence—in every interaction.