Become a Leader in Veteran Services: Supervisory Veterans Service Representative

Are you looking to take the next step in your federal career while directly supporting the men and women who have served our nation? The Veterans Benefits Administration (VBA) is currently hiring for a Supervisory Veterans Service Representative (AVSCM) to lead division operations in Las Vegas and Reno, Nevada. This is a high-impact leadership role within the Department of Veterans Affairs, designed for professionals who are ready to drive excellence in benefit delivery.

Job Responsibilities

As a Supervisory Veterans Service Representative, your primary goal is to ensure the efficient and compassionate delivery of VA benefits. Key responsibilities include:

Division Oversight: Planning, directing, and controlling the daily operations of the Veterans Service Center.
Staff Management: Leading a team through assignment, training, and performance management, including handling labor relations and employee conduct.
Policy Implementation: Developing and maintaining procedures that ensure high-quality claim processing.
Strategic Forecasting: Planning for long-range and short-range workload requirements, including budgeting for staff, space, and equipment.
Stakeholder Engagement: Approving high-level responses to Congressional and White House inquiries while maintaining relationships with Veteran service organizations.

Requirements

To qualify for this GS-13 position, candidates must meet specific criteria by the closing date of November 2, 2026:

Experience: One year of specialized experience at the GS-12 level.
Time-in-Grade: You must demonstrate 52 weeks of service at the GS-12 level if you are a current federal employee.
Citizenship: Must be a U.S. citizen.
Documentation: You must provide an SF-50 that verifies your grade and time-in-grade eligibility.

Comparison of Expectations

Feature	Requirement Detail
Grade Level	GS-13
Work Schedule	Full-Time (8:00AM-4:30PM)
Telework	Situational (Ad Hoc) Only
Security Clearance	High Risk (HR)
Resume Limit	2 Pages Max

Salary and Benefits

The position offers a competitive salary range of $106,855 to $141,337 per year. Beyond the salary, the VA provides a comprehensive federal benefits package, including health insurance, generous leave, and a solid retirement plan including TSP contributions.

Application Tips

Focus on the 2-Page Limit: The VA strictly adheres to a two-page resume policy. Use concise, results-oriented bullet points.
Clear SF-50 Documentation: Ensure your SF-50 clearly shows your tenure at the GS-12 level. Don't rely on award SF-50s.
Use the Resume Builder: Utilizing the USAJOBS resume builder helps ensure you meet formatting standards.

If you possess the leadership skills and the commitment to the VA's mission, this position offers a unique opportunity to shape the future of service delivery for our Veterans. Prepare your application materials carefully and apply before the November 2, 2026 deadline to be considered for this vital role.

Why This Supervisory Veterans Service Representative (Avscm) Job Matters

Lead a mission-driven team at the Veterans Benefits Administration and directly impact the lives of those who served our nation.

Supervisory Veterans Service Representative (Avscm) Job Overview

The Department of Veterans Affairs is seeking a dedicated Supervisory Veterans Service Representative to manage operations at the Veterans Service Center. In this leadership role, you will oversee a talented team responsible for providing critical guidance on benefits, claims, and outreach for Veterans and their families. This position requires a strong blend of technical expertise in VA benefit programs and effective human capital management, ensuring that services are delivered with the integrity and excellence that our Veterans deserve.

Requirements for Supervisory Veterans Service Representative (Avscm)

U.S. Citizenship
Must meet one-year time-in-grade requirement at the GS-12 level for current Federal employees
One year of specialized experience equivalent to the GS-12 grade level
Registration with the Selective Service for males born after December 31, 1959
Ability to obtain and maintain a High Risk (HR) security clearance
Completion of a one-year supervisory probationary period if not previously completed
Strict adherence to a two-page resume limit

Preferred Qualifications for Supervisory Veterans Service Representative (Avscm)

Expertise in Veterans benefit programs and associated laws
Demonstrated ability to manage labor and employee relations
Proven experience in project leadership and workflow optimization
Experience handling complex claims that involve significant federal liability
Strong analytical and decision-making capabilities

Federal Benefits & Perks

✓Comprehensive federal health insurance programs
✓Generous paid leave and federal holidays
✓Robust federal retirement system including pension and 401(k) style TSP
✓Professional development and leadership training opportunities
✓Situational telework eligibility

💡 How to Apply Supervisory Veterans Service Representative (Avscm) Job & Insider Tips

Application Steps for Supervisory Veterans Service Representative (Avscm) Job

Create or log in to your USAJOBS account.
Prepare a concise, two-page resume highlighting specialized experience.
Gather your most recent non-award SF-50 and relevant documentation for time-in-grade.
Complete the online occupational questionnaire via the application portal.
Upload all required documents in PDF format to ensure formatting integrity.
Submit your complete application package before the closing date of November 2, 2026.

💡 General Tips

Keep your resume strictly under two pages to remain eligible.
Use the USAJOBS resume builder to ensure all required fields are included.
Quantify your experience and focus on results-oriented language.
Ensure your SF-50 clearly demonstrates one full year of service at the GS-12 level.
Check your spam folder regularly for communications regarding your application status.

Frequently Asked Questions

Is this a remote position?

No, this is not a virtual position. It is eligible for situational (ad hoc) telework only, and selectees must report to the official duty station.

What is the resume length requirement?

All resumes must be limited to two pages. Applications with longer resumes will be deemed ineligible.

How is time-in-grade verified?

You must provide an SF-50 that shows your position title, grade, and the date you reached your current grade. If your most recent SF-50 is less than a year old, you may need to provide an additional one.

Can I telework in this role?

While the position is eligible for situational telework, it is not a remote role. Employees are expected to report to the duty station.

What if my most recent SF-50 is only six months old?

You must provide additional documentation, such as an older SF-50, to prove you have held the qualifying grade level for at least one full year.

Job from Veterans Benefits Administration

The Department of Veterans Affairs (VA) is guided by the core values of Integrity, Commitment, Advocacy, Respect, and Excellence—collectively known as "I CARE." As a member of the VBA team, you will be joining an agency that honors President Lincoln's promise to care for those who have served, along with their families and survivors. The Reno VBA Regional Office offers a collaborative environment where leadership and professional growth are prioritized.