Launch Your Career as an Advanced Medical Support Assistant with the VA

Are you looking for a career that combines administrative excellence with the opportunity to serve those who have served our country? The Department of Veterans Affairs (VA) is seeking a dedicated Advanced Medical Support Assistant (MSA) to join the Radiology/Nuclear Medicine team at the North Battlefield Community Based Outpatient Clinic in Chesapeake, Virginia. This role is a cornerstone of the Veteran patient experience, ensuring that those who need critical imaging services are scheduled efficiently and supported throughout their care journey.

Job Responsibilities

The Advanced MSA is more than a clerical role; it is a vital healthcare coordination position. Key responsibilities include:

Care Coordination: Managing appointment cycles, ensuring imaging orders are accurate, and verifying pre-procedure requirements.
Team Collaboration: Participating in clinic huddles to manage daily clinic needs and setting priorities.
Communication: Serving as the primary point of contact for Veterans, clinicians, and external community care partners.
Administrative Oversight: Maintaining patient safety standards, verifying demographics and insurance, and promoting the use of the My HealtheVet portal.

Comparison Table: MSA Roles

Feature	Entry-Level MSA	Advanced MSA
Complexity	Standard Scheduling	Interdisciplinary/Advanced Scheduling
Patient Flow	Basic	Complex (Imaging/Specialty)
Independence	Supervised	High Autonomy
Scope	General	Service-Line Specific (Radiology)

Requirements

To be considered for this position, candidates must meet specific criteria:

Citizenship: Must be a U.S. Citizen.
Experience: Requires one year of experience equivalent to the GS-5 level.
Assessment: Must complete the USA Hire competency-based assessments.
Compliance: Must participate in the seasonal influenza vaccination program.

Salary Overview

This position offers a competitive salary range of $54,901 to $71,371 per year, commensurate with the GS-6 grade level. Federal employees also benefit from structured pay scales and clear paths for advancement.

Benefits

Employees of the Veterans Health Administration enjoy a robust benefits package, including:

Health, dental, and vision insurance options.
Retirement savings via the Federal Employees Retirement System (FERS).
Generous leave accrual (annual and sick time).
A supportive work environment with training and growth potential.

Application Tips

Be Detailed: Use your resume to provide concrete examples of how your past experience matches the requirements listed.
Check Your Email: Important instructions regarding the USA Hire assessment will be sent via email.
Meet the Deadline: Applications must be submitted by the closing date of November 2, 2026.

If you are a professional with strong interpersonal skills and a desire to help Veterans navigate their healthcare journey, this is the perfect opportunity. Apply today and start your journey with the VA.

Why This Advanced Medical Support Assistant (Diagnostic Imaging) Job Matters

Make a meaningful impact on Veteran health care by joining the Radiology team at the Department of Veterans Affairs in Chesapeake, Virginia.

Advanced Medical Support Assistant (Diagnostic Imaging) Job Overview

The Veterans Health Administration is seeking an Advanced Medical Support Assistant for the Radiology/Nuclear Medicine Service at the North Battlefield Community Based Outpatient Clinic (CBOC). This role is vital for coordinating patient care, ensuring seamless imaging schedules, and maintaining the highest standards of administrative support within an interdisciplinary team.

Requirements for Advanced Medical Support Assistant (Diagnostic Imaging)

U.S. Citizenship
Proficiency in written and spoken English
Completion of online application and assessment
Successful background/security investigation
Ability to perform occasional physical tasks, including lifting up to 40 lbs
Seasonal influenza vaccination (or approved exemption)
Commitment to a 1 or 2-year trial period

Preferred Qualifications for Advanced Medical Support Assistant (Diagnostic Imaging)

One year of experience equivalent to the GS-5 grade level
Advanced knowledge of health care scheduling and interdisciplinary care models
Expertise in medical terminology
Demonstrated ability to communicate tactfully with clinicians and patients
Proficiency in electronic health record systems and patient portals

Federal Benefits & Perks

✓Competitive Federal salary
✓Comprehensive health insurance options
✓Federal retirement benefits
✓Paid annual and sick leave
✓Opportunities for professional development
✓Work-life balance with a set Monday-Friday schedule

💡 How to Apply Advanced Medical Support Assistant (Diagnostic Imaging) Job & Insider Tips

Application Steps for Advanced Medical Support Assistant (Diagnostic Imaging) Job

Create or log into your USAJOBS account.
Prepare a long-form resume and gather necessary supporting documents.
Complete the online application questionnaire.
Submit your application package by 11:59 PM (ET) on the closing date.
Monitor your email for a unique link to the USA Hire assessments.
Complete all required assessments within the designated timeframe.

💡 General Tips

Be specific and clear about your past experience; do not rely on assumptions.
Ensure your resume reflects the specific skills and qualifications mentioned in the announcement.
Check for assessment email notifications immediately after submission.
Set aside at least 3 hours for the USA Hire assessment, though it may take less time.
Verify all documents are uploaded correctly before the closing date.

Frequently Asked Questions

What is the primary role of this position?

The Advanced MSA supports the Radiology/Nuclear Medicine Service by managing patient scheduling, coordinating care with external providers, and maintaining accurate medical documentation.

Is this position remote?

No, this is an onsite position located at the North Battlefield CBOC in Chesapeake, VA.

What happens if I cannot complete the assessment in one sitting?

You may save your progress and return to complete the assessments later using your unique access link.

What hours will I work?

*A: The shift is Monday through Friday, 8:00 AM to 4:30 PM.*

Can I use education to qualify?

*A: Yes, combinations of education and experience may be qualifying as per the VA standards.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. Our mission is to fulfill President Lincoln’s promise to care for those who have served in our nation’s military. By joining our team, you become part of a professional community dedicated to providing compassionate, whole-health care to our nation's heroes.