Become a Supervisory Mission Support Specialist with CBP in San Juan

Are you ready to take your administrative career to the next level while contributing to a mission of national importance? The U.S. Customs and Border Protection (CBP) is currently seeking a highly skilled and organized Supervisory Mission Support Specialist to join the Office of Field Operations in San Juan, Puerto Rico. This is a unique opportunity to lead a dynamic team, optimize administrative workflows, and ensure the operational readiness of one of the nation's most vital security hubs.

Job Responsibilities

As a Supervisory Mission Support Specialist, you will serve as a linchpin in the San Juan Field Office. Your daily duties will be both strategic and hands-on. Key responsibilities include:

• Team Leadership: Supervising administrative personnel, setting work priorities, and managing performance evaluations.
• Operational Oversight: Managing critical functions including financial planning, budget execution, procurement, telecommunications, and logistics.
• Process Improvement: Analyzing existing administrative procedures to identify efficiencies, developing new work methods, and ensuring high-quality service delivery.
• Advisory Role: Providing expert guidance to field office leadership regarding resource management, policy implementation, and mission support readiness.

Comparison: Standard Administrative Role vs. Supervisory Mission Support Specialist

Feature	Standard Administrative Role	Supervisory Mission Support Specialist
Scope	Task-based execution	Strategic operational oversight
Leadership	Individual Contributor	Team Supervision & Mentorship
Impact	Unit-level efficiency	Field office readiness & policy application
Complexity	Routine procedures	High-level problem solving & resource allocation

Requirements

To be considered for this role, you must meet the following criteria:

• Citizenship: You must be a U.S. Citizen.
• Residency: Must have lived in the U.S. or its protectorates for at least three of the last five years.
• Experience: One year of specialized experience at the next lower grade level (GS-12 or equivalent).
• Resume: You must submit a detailed resume in English, limited to two pages.
• Clearance: Ability to pass a comprehensive background investigation.

Salary Overview

This position is classified at the GS-13 level. Successful candidates can expect a competitive annual salary ranging from $106,437 to $138,370, depending on step placement and qualifications.

Benefits

CBP values its employees and offers a robust federal benefits package:

• Comprehensive medical, dental, and vision insurance.
• Life and long-term care insurance options.
• Thrift Savings Plan (TSP) with government matching, similar to a 401(k).
• Paid federal holidays and generous annual/sick leave.
• Tuition reimbursement and continuous professional development opportunities.

Application Tips

1. Refine Your Resume: Ensure your resume highlights specific, quantifiable achievements related to supervisory experience and administrative management.
2. Follow Formatting Rules: Do not exceed the two-page limit and avoid using PDF Portfolios.
3. Complete the Assessment: Do not ignore the email notification regarding the USA Hire Competency Based Assessments; completion is mandatory.
4. Proofread: Double-check that all your dates and job series are clearly listed, as this information is used to calculate your eligibility.

The role of Supervisory Mission Support Specialist is an essential function within the CBP. If you are a leader who thrives in complex, fast-paced environments, this position offers the perfect blend of administrative challenge and patriotic service. Apply through the USAJOBS portal before the October 29, 2026 deadline to secure your place in the selection process.