Lead Healthcare Excellence: Become a Supervisory Medical Support Assistant at the Salisbury VA
Are you a healthcare professional with a passion for leadership and service? The Department of Veterans Affairs (VA) is currently seeking a Supervisory Medical Support Assistant to support the W.G. Hefner VA Medical Center in Salisbury, North Carolina. This is a career-defining opportunity to manage essential administrative workflows that directly impact the quality of care provided to our nation's Veterans.
The Role: Supervisory Medical Support Assistant
As a Supervisory Medical Support Assistant, you are the backbone of the administrative team. You will ensure that inpatient wards and outpatient clinics operate efficiently by managing staff assignments, overseeing scheduling compliance, and acting as a subject matter expert. Your leadership will ensure that deadlines are met, resources are properly allocated, and performance measures are achieved.
Core Responsibilities
- Team Leadership: Supervise and mentor administrative support staff to ensure optimal performance.
- Workflow Management: Balance clinic workloads to maintain consistent service access.
- Policy Compliance: Develop and maintain internal clinic procedures in accordance with VHA directives.
- Technical Expertise: Serve as an expert in VistA, CPRS, and My HealtheVet systems.
- Strategic Planning: Forecast budget and equipment needs for your assigned clinic area.
Requirements
To be considered for this role, you must meet specific federal requirements, including:
- Citizenship: You must be a U.S. citizen.
- Experience: One year of specialized experience at the GS-7 level or equivalent.
- Education: A high school diploma or GED is the minimum requirement.
- Compliance: You must participate in the seasonal influenza vaccination program as a condition of employment.
Salary and Benefits Comparison
Working for the federal government offers a secure career path with significant total compensation.
| Feature | Benefit Details |
|---|---|
| Salary Range | $65,129 – $84,664 per year |
| Health Coverage | Extensive federal health plans |
| Retirement | Pension plan + Thrift Savings Plan (TSP) |
| Time Off | Paid vacation and federal holidays |
| Career Growth | Structured advancement and training |
Application Tips for Success
Crafting a federal resume differs from private sector applications. Ensure your resume highlights your supervisory milestones, specific technical skills, and examples of how you have improved clinic workflows. Use the "Application Package" checklist to ensure you include every required document, such as your DD-214 or performance appraisals, to prevent your application from being disqualified.
Frequently Asked Questions (FAQ)
Is this position open to the public?
This announcement is for internal agency candidates. Please verify your eligibility on the USAJobs portal.
What does the trial period entail?
New hires are typically required to serve a one- or two-year trial period to demonstrate fitness for the position and alignment with agency goals.
If you are ready to apply your administrative expertise to a mission that matters, we encourage you to apply for the Supervisory Medical Support Assistant position today. Your leadership can help ensure the Salisbury VA continues to deliver the gold standard of care to those who have served our country.
Why This Supervisory Medical Support Assistant Job Matters
Elevate your career in healthcare administration and lead a team dedicated to serving our nation's heroes at the W.G. Hefner VA Medical Center.
Supervisory Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Supervisory Medical Support Assistant to join our team in Salisbury, North Carolina. In this pivotal role, you will oversee administrative support functions within inpatient wards and community living centers, ensuring our Veterans receive the high-quality, compassionate care they deserve. You will lead a team of support staff, manage complex scheduling processes, and act as a subject matter expert in healthcare administrative operations.
Requirements for Supervisory Medical Support Assistant
- U.S. Citizenship (unless specific recruitment conditions are met).
- High school diploma or GED.
- One year of specialized experience equivalent to the GS-7 grade level.
- Proficiency in written and spoken English.
- Ability to pass a background/security investigation.
- Participation in the annual seasonal influenza vaccination program.
- Selective Service registration for males born after December 31, 1959.
Preferred Qualifications for Supervisory Medical Support Assistant
- Proven experience in Health or Patient Administration.
- Previous supervisory or leadership experience in a clinical setting.
- Proficiency in inpatient scheduling and lead patient coordination.
- Advanced knowledge of VA systems such as Vista, CPRS, and My HealtheVet.
- Experience managing fiscal and resource requirements for a clinic.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Generous paid vacation and sick leave
- ✓Federal retirement pension and Thrift Savings Plan (401k equivalent)
- ✓Life insurance programs
- ✓Flexible work environments (where applicable)
- ✓Opportunities for professional development and training
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or update your account on the federal application portal.
- Prepare a detailed, long-form resume highlighting your supervisory experience.
- Gather necessary documentation, including SF-50 forms and academic transcripts.
- Complete the online occupational questionnaire.
- Submit your full application package before the closing date of November 2, 2026.
💡 General Tips
- Be specific: Use concrete examples of your leadership successes rather than general statements.
- Check your documents: Ensure your transcripts and SF-50 forms are clearly legible.
- Review eligibility: Confirm your veterans' preference status early if applicable.
- Don't wait: Submit your application well before the deadline to avoid technical issues.
Frequently Asked Questions
What is the primary role of this position?
The Supervisory Medical Support Assistant oversees administrative staff in inpatient or clinic settings, ensuring scheduling accuracy, resource management, and high-quality customer service for Veterans.
Is this position eligible for remote work?
No, this is an onsite position located in Salisbury, North Carolina, requiring daily presence at the medical center or associated clinics.
Are there educational requirements?
Candidates must have at least a high school diploma or GED. There is no specific degree requirement, but extensive relevant experience is mandatory for the GS-8 grade level.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) operates the nation's largest integrated health care system. Our mission is to honor America's Veterans by providing exceptional medical care. Joining the Salisbury VA team means becoming part of a community dedicated to the "whole health" of our patients, caregivers, and their families. We pride ourselves on fostering an environment of integrity, advocacy, and excellence.