Launch Your Federal Career as a Contact Representative at Goodfellow AFB
Are you looking to transition your healthcare administrative expertise into a rewarding federal career? The Defense Health Agency (DHA) is currently inviting applications for a Contact Representative position based at the Goodfellow Medical Group in Texas. This role is essential to the health and readiness of our military personnel and their families.
Job Responsibilities
As a Contact Representative, you will act as a primary point of contact for beneficiaries navigating the healthcare system. Your daily responsibilities will include:
- Benefit Education: Informing beneficiaries about TRICARE procedures and specific benefit advantages.
- System Navigation: Managing specialized databases to track patient data and referral statuses.
- Problem Resolution: Assisting patients with claims, enrollment hurdles, and service authorizations.
- Data Analysis: Monitoring and reporting on the effectiveness of referral management programs.
Requirements
To qualify for this GS-level position, you must meet strict federal criteria:
- Specialized Experience: At least one year of experience comparable to the GS-07 level.
- Technical Proficiency: Experience in automated healthcare systems.
- Documentation: All applicants must provide a resume that is no longer than two pages.
Requirements Comparison Table
| Requirement Type | Specification |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience Level | Equivalent to GS-07 level |
| Resume Length | Maximum 2 pages |
| Security Clearance | Not Required |
Salary and Benefits
This position offers a competitive salary range of $55,882 to $72,644 per year, depending on qualifications and locality pay. Beyond the salary, federal employees enjoy a robust benefits package, including health insurance, retirement planning, and generous paid time off.
Application Tips for Success
Applying for federal jobs requires precision. Ensure your resume clearly outlines your duties, including the number of hours worked per week for each job. Avoid using acronyms that might be misunderstood by hiring managers, and always verify your application completeness before hitting submit.
This role is an excellent opportunity to serve those who have served our nation. If you meet the qualifications and are ready to advance your administrative career in a military medical setting, submit your application before the closing date of October 28, 2026.
Why This Contact Representative Job Matters
Launch your career in federal healthcare support at Goodfellow Air Force Base and play a pivotal role in the wellness of our service members and their families.
Contact Representative Job Overview
The Defense Health Agency is seeking a dedicated Contact Representative to join the Goodfellow Medical Group in Texas. In this role, you will serve as a vital link for active-duty personnel, retirees, and their families, ensuring they navigate the complex TRICARE health system with ease. You will manage patient data, troubleshoot enrollment and claim issues, and provide essential education on benefit programs. This is an exceptional opportunity for a customer-focused professional to provide high-level support within a dynamic military medical environment.
Requirements for Contact Representative
- Must be a U.S. Citizen.
- Possess at least one year of specialized experience equivalent to the GS-07 grade level.
- Experience must include providing beneficiary or referral management support.
- Proficiency in utilizing automated healthcare systems for patient data management.
- Demonstrated ability to resolve complex customer inquiries.
- Experience in presenting oral or written educational materials regarding healthcare benefits.
- Completion of a one-year probationary period upon hiring.
Preferred Qualifications for Contact Representative
- Experience working within a military medical treatment facility.
- Deep familiarity with TRICARE policies, procedures, and claims processing.
- Exceptional analytical skills regarding program effectiveness and statistics.
- Strong communication skills tailored for a diverse beneficiary population.
Federal Benefits & Perks
- ✓Federal health insurance plans.
- ✓Comprehensive life insurance coverage.
- ✓Generous paid federal holidays.
- ✓Accrued annual and sick leave.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Professional development and training opportunities.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Log in or create your profile on the USAJOBS portal.
- Review the full announcement details and prepare your resume.
- Ensure your resume is two pages or less and contains specific hours worked per week and dates of employment.
- Complete the online questionnaire embedded in the application link.
- Upload required documentation, such as performance appraisals or proof of eligibility.
- Submit your application package before the 11:59 PM EST deadline on October 28, 2026.
💡 General Tips
- Keep your resume strictly to two pages; longer resumes will be automatically excluded.
- Use plain, clear language and avoid obscure acronyms.
- Clearly state your roles and the number of hours worked per week for each past position.
- Check your application status regularly via the USAJOBS dashboard.
- Allow extra time for document virus scanning when uploading your files.
Frequently Asked Questions
Can I substitute my education for the experience requirement?
No, this specific position requires one year of specialized experience alone. Educational substitution is not permitted for this role.
What happens if my resume exceeds two pages?
Per the job announcement, resumes exceeding the two-page limit will be disqualified from consideration.
Is a security clearance required?
No, this position is designated as non-sensitive and low risk.
Can I submit a longer resume?
No, the two-page limit is strictly enforced, and longer documents will be removed.
Is relocation assistance provided?
No, Permanent Change of Station (PCS) costs are not authorized for this position.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is the backbone of healthcare within the Department of Defense. Operating as an integrated health system, the DHA provides high-quality medical, dental, and pharmacy services to over 9.5 million uniformed service members, retirees, and their families. By joining the Goodfellow Medical Group, you become part of a mission-driven organization dedicated to global health support.