Launch Your Healthcare Administration Career with the VA in Springfield

Are you looking for a career that combines administrative excellence with a mission-driven purpose? The Veterans Health Administration (VA) is currently hiring for an Advanced Medical Support Assistant at the Gene Taylor Veterans' Outpatient Clinic in Springfield, Missouri. This position is perfect for dedicated individuals who want to provide high-quality care coordination for the men and women who have served our country.

Role Responsibilities

As an Advanced Medical Support Assistant, you are the face of our clinic. Your day-to-day work involves more than just clerical tasks; you are a vital link in the patient care chain. Core responsibilities include:

Collaborating with PACT (Patient Aligned Care Teams) and specialty clinics.
Coordinating patient schedules using advanced software (VSE).
Managing patient follow-ups, consults, and secure messaging via MyHealthyVet.
Ensuring clinical data accuracy for appointments and insurance verification.

Comparison: Standard vs. Advanced Medical Support

Feature	Standard MSA	Advanced MSA
Complexity	Routine clerical	High-level clinical flow coordination
Decision Making	Limited	Expert administrative judgment
Team Role	Support	Integrated clinical care partner
Autonomy	Supervised	Independent prioritization

Requirements

To qualify for this position, you must be a U.S. citizen and meet the grade-level requirements. You need at least one year of specialized experience equivalent to the GS-05 level. Additionally, candidates must possess a strong understanding of medical terminology, excellent communication skills, and the ability to pass a background security investigation.

Salary and Benefits

This position offers a competitive salary ranging from $49,265 to $64,044 per year. Beyond the pay, you gain access to the federal benefits package, which includes comprehensive health insurance, a generous retirement program, and the pride of supporting those who sacrificed for our nation.

Application Tips

Be Specific: Do not simply list titles. Describe your experience in detail, emphasizing how you handled high-volume scheduling or patient coordination.
Use Data: If you managed a specific number of appointments or worked with specific EHR software, mention it.
Include Hours: Always list your average hours worked per week for every position on your resume.

If you are ready to put your organizational talents to work for the heroes of our nation, we encourage you to apply. The application window is open through October 30, 2026. Submit your resume and required documentation today to join our mission-driven team.

Why This Medical Support Assistant (Advanced) Job Matters

Make a meaningful impact on the lives of those who served our nation by joining the dedicated administrative team at the Gene Taylor Veterans' Outpatient Clinic.

Medical Support Assistant (Advanced) Job Overview

The Veterans Health Administration is seeking a skilled Advanced Medical Support Assistant to join our team in Springfield, Missouri. In this critical administrative role, you will support interdisciplinary care teams by coordinating complex clinic schedules, managing patient communications, and ensuring seamless access to care for our Veterans. You will serve as the backbone of our outpatient clinic, facilitating smooth clinical flow and delivering compassionate, expert service to those who have sacrificed for our country.

Requirements for Medical Support Assistant (Advanced)

Must be a U.S. Citizen
Proficiency in spoken and written English
High school diploma, GED, or equivalent proficiency certificate
Minimum one year of specialized experience equivalent to the GS-05 grade level
Must pass a pre-employment physical evaluation
Ability to complete a one or two-year trial period
Must be able to successfully complete a background and security investigation
Must comply with mandatory influenza vaccination program requirements

Preferred Qualifications for Medical Support Assistant (Advanced)

Proven track record of managing complex administrative patient care systems
Strong ability to collaborate effectively within interdisciplinary medical teams
Expertise in medical terminology and healthcare scheduling software
Demonstrated ability to prioritize tasks in a fast-paced clinical environment
Excellent communication skills for patient advocacy and conflict resolution

Federal Benefits & Perks

✓Competitive federal salary and annual leave accrual
✓Comprehensive health, dental, and vision insurance options
✓Federal retirement savings plan (TSP)
✓Opportunities for professional development and career growth
✓Collaborative work environment in the heart of the Ozarks
✓Supportive culture focused on the mission of serving Veterans

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log in to your USAJOBS account.
Prepare a detailed, long-form resume including hours worked per week and specific dates of employment.
Submit your application and required documentation (transcripts, SF-50s, etc.) via the online portal.
Complete the required online assessment when prompted.
Monitor your status via the USAJOBS tracker to ensure all steps are completed by the closing date.

💡 General Tips

Be highly specific in your resume—the hiring team cannot make assumptions about your experience.
Clearly link your past responsibilities to the KSAs (Knowledge, Skills, and Abilities) listed in the job description.
Ensure your resume shows 'hours worked per week' for all relevant roles.
Complete the assessment early to avoid technical issues as the deadline approaches.
Double-check that all required supporting documents, such as transcripts or SF-50 forms, are attached before submission.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant?

You will serve as a key administrative partner in an interdisciplinary team, managing patient flow, scheduling appointments, verifying insurance, and ensuring that clinical communication remains efficient and accurate.

Is this position remote or telework eligible?

No, this is an onsite position located at the Gene Taylor Veterans' Outpatient Clinic in Springfield, Missouri.

What is the salary range for this role?

The GS-06 position pays between $49,265 and $64,044 annually.

Is there relocation assistance for this role?

*A: No, relocation/recruitment incentives are not authorized for this specific vacancy.*

What is the work schedule?

*A: The standard schedule is Monday through Friday, 8:00am – 4:30pm, though it may be subject to change based on facility needs.*

Job from Veterans Health Administration

The Veterans Health Care System of the Ozarks (VHSO) is committed to providing compassionate, whole-health care to our Veterans. Located in beautiful Fayetteville and serving the broader region, including our Springfield clinic, we pride ourselves on a supportive culture, professional growth, and the highest standards of medical care. Joining the VA means becoming part of a community that values service, integrity, and clinical excellence.