Launch Your Career: Medical Support Assistant at the VA New Jersey Healthcare System
Are you looking for a career that combines administrative expertise with a deep sense of purpose? The Department of Veterans Affairs (VA) is seeking a motivated Medical Support Assistant to join the team at the VA New Jersey Healthcare System. This role is essential for supporting our nation's Veterans by ensuring they receive the healthcare services they deserve.
Job Responsibilities
As a Medical Support Assistant, you will act as a primary point of contact for Veterans navigating their medical care. Key duties include:
- Patient Coordination: Managing beneficiary panels and collaborating with doctors, nurses, and pharmacists.
- Administrative Support: Scheduling appointments, managing electronic medical records, and scanning documents.
- Workflow Optimization: Analyzing office procedures to improve efficiency and patient access.
- Communication: Acting as a liaison between Veterans and community care providers to ensure smooth transitions of care.
Requirements
To be considered for this position, applicants must meet specific federal criteria:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High School Diploma/GED or higher |
| Language | Proficient in English (spoken/written) |
| Compliance | Must complete mandatory influenza vaccinations |
Salary Overview
The pay scale for this position is categorized under the General Schedule (GS) system, ranging from $38,223 to $62,407 annually, depending on the applicant's experience and qualifications.
Benefits
Working for the federal government comes with a robust benefits package, including:
- Competitive federal retirement programs.
- Comprehensive health and life insurance.
- Generous paid vacation and sick leave.
- Opportunities for continuous professional growth and career advancement within the VA.
Application Tips
Navigating the federal hiring process requires precision. Start by creating a detailed, long-form resume that highlights your specific accomplishments rather than just your job titles. Use the USAJOBS portal to track your application status and ensure all supporting documents, such as transcripts or DD-214 forms, are attached correctly. If you have questions, reach out to the agency contact listed.
If you are a dedicated professional seeking to contribute to a cause that matters, the Medical Support Assistant role at the VA New Jersey Healthcare System offers a unique opportunity to provide vital service to our Veterans. Apply today to start your journey with the VA.
Why This Medical Support Assistant Job Matters
Make a meaningful impact on the lives of those who served by joining the VA as a Medical Support Assistant, where your administrative excellence directly translates to superior veteran care.
Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking a dedicated and organized Medical Support Assistant (Intermittent) to join the Business Office of the VA New Jersey Healthcare System. In this vital role, you will be the bridge between Veterans, their clinical providers, and the community care network. This position is essential for ensuring that Veterans receive timely, high-quality medical services by coordinating appointments, managing sensitive health data, and streamlining office operations at our East Orange or Lyons campuses.
Requirements for Medical Support Assistant
- Must be a United States citizen.
- Must be proficient in both spoken and written English.
- Males born after December 31, 1959, must be registered with the Selective Service.
- Subject to a background and security investigation.
- Participation in the seasonal influenza vaccination program is mandatory.
- Must serve a 1 or 2-year trial period.
- Must hold a high school diploma, GED, or state-equivalent certificate.
Preferred Qualifications for Medical Support Assistant
- Prior administrative or clerical experience in a healthcare or clinical setting.
- Proficiency with office automation software, including scheduling programs and electronic health record systems.
- Strong communication skills for interacting with diverse patient populations and multi-disciplinary teams.
- Ability to analyze workflows and suggest procedural improvements.
- Familiarity with medical terminology and clinical documentation standards.
Federal Benefits & Perks
- ✓Federal employee leave accrual based on service years
- ✓Comprehensive federal health insurance options
- ✓Retirement planning through the Federal Employees Retirement System (FERS)
- ✓Opportunities for professional development within the VA system
- ✓Access to the Thrift Savings Plan (TSP)
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Prepare your long-form resume and supporting documents (DD-214, transcripts, etc.).
- Preview the occupational questionnaire to understand the required competencies.
- Complete the application package and submit all required documentation via the USAJOBS portal.
- Ensure all materials are submitted by the closing date of November 2, 2026.
💡 General Tips
- Be specific in your resume—the hiring team cannot make assumptions about your experience.
- Ensure your resume reflects both paid and volunteer experience that demonstrates relevant skills.
- Check for all required documents, especially if claiming veterans' preference or using education for qualification.
- Submit your application early to avoid last-minute technical issues.
- Use the 'Application Status' feature in USAJOBS to track your progress after submission.
Frequently Asked Questions
What is an intermittent work schedule?
An intermittent schedule means work is performed on an irregular basis, with no set hours, depending on the needs of the agency.
Can I qualify for a higher grade level?
Yes, depending on your education and experience, you may qualify at the GS-03, GS-04, or GS-05 levels as outlined in the vacancy announcement.
Is telework available for this position?
No, this position is not eligible for telework and requires an on-site presence at the Lyons or East Orange facility.
What is the full performance level of this job?
The full performance level for this position is GS-05.
Is this a remote position?
No, this is an on-site, intermittent position located at the Lyons or East Orange campus.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. We provide care to over 9 million Veterans annually, adhering to President Lincoln’s promise to care for those who have served in our nation's military. Joining our team means becoming part of a mission-driven organization dedicated to clinical excellence and compassionate service.