Advance Your Career: Medical Support Assistant at the Indianapolis VA

Are you looking for a career that combines administrative expertise with a deep commitment to service? The Department of Veterans Affairs (VA) is looking for a talented Advanced Medical Support Assistant to join the team at the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. This is a unique opportunity to support the healthcare professionals who serve our nation's heroes.

Job Responsibilities

As an Advanced Medical Support Assistant, you are the backbone of the Community Care Service. Your day-to-day work will involve:

Clinical Coordination: Managing clinic schedules, monitoring appointment utilization, and ensuring that providers are prepared for patient visits.
Patient Support: Acting as the first point of contact for Veterans, resolving concerns, and verifying demographic and insurance information.
Administrative Management: Using advanced software systems to process secure messaging, manage consults, and maintain accurate electronic medical records.
Interdisciplinary Collaboration: Working hand-in-hand with doctors, nurses, and social workers to optimize patient flow and ensure high-quality care delivery.

Comparison: Standard vs. Advanced Support Roles

Feature	Standard Support	Advanced Medical Support Assistant
Responsibility	Basic clerical tasks	Expert administrative guidance
System Use	Entry-level database entry	Complex interdisciplinary flow systems
Autonomy	Follows strict directives	Uses specialized administrative judgment
Scope	Single department focus	Multiple clinics and community resources

Requirements

To be considered, candidates must meet specific criteria:

Citizenship: Must be a U.S. citizen.
Education: High school diploma or GED equivalent.
Language: Proficiency in spoken and written English.
Assessments: Completion of mandatory online USA Hire assessments.
Compliance: Participation in the annual seasonal influenza vaccination program.

Salary and Benefits

The salary for this position ranges from $45,832 to $59,581 per year. Beyond the competitive pay, employees enjoy the benefits of federal employment, including stable work-life balance, comprehensive health insurance options, and the rewarding experience of directly impacting the lives of Veterans.

How to Apply

Register: Ensure you have an active USAJOBS profile.
Documentation: Prepare a detailed resume. Be sure to list your experience in MM/YYYY format.
Submission: Apply through the official portal before the October 30, 2026, deadline.
Assessment: Watch your email for the USA Hire link. Take your time—set aside three hours and find a quiet place to complete these assessments.

Can I submit my application after the deadline?

No. All application materials, including the questionnaire and assessments, must be submitted by 11:59 PM ET on the closing date.

If you possess the skills to manage complex workflows and the heart to serve those who have served us, this is the position for you. Take the next step in your career at the Richard L. Roudebush VA Medical Center and make a difference today.

Why This Advanced Medical Support Assistant (Community Care) Job Matters

Join the team at the Richard L. Roudebush VA Medical Center and play a vital role in coordinating compassionate, life-changing care for our nation's Veterans.

Advanced Medical Support Assistant (Community Care) Job Overview

The Department of Veterans Affairs is seeking a dedicated and organized professional for the Advanced Medical Support Assistant position at the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. This role is a cornerstone of the Community Care Service, where you will provide expert administrative guidance and technical support to a multidisciplinary team. You will directly influence the patient experience by managing clinical workflows, appointment coordination, and patient-provider communications, ensuring that those who served our country receive the high-quality care they deserve.

Requirements for Advanced Medical Support Assistant (Community Care)

Must be a United States Citizen.
Must be proficient in both spoken and written English.
Must hold a high school diploma or GED equivalent.
Must complete the required online USA Hire Assessments.
Must participate in the seasonal influenza vaccination program.
Must pass a background/security investigation.
Must serve a 1 or 2-year trial period as a condition of employment.
Male applicants born after 12/31/1959 must be registered with the Selective Service.

Preferred Qualifications for Advanced Medical Support Assistant (Community Care)

One year of specialized experience equivalent to the GS-05 level.
Demonstrated proficiency in interdisciplinary coordinated care delivery models.
Advanced knowledge of medical terminology.
Experience with administrative patient support, including appointment scheduling and patient referral coordination.
Proven ability to collaborate effectively with diverse clinical staff, including physicians, nurses, and social workers.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Competitive salary within the GS scale.
✓Opportunity to participate in a Whole Health System of care.
✓Structured career development and training.
✓Accrual of annual and sick leave based on federal service.
✓Contribution to the mission of serving Veterans and their families.

💡 How to Apply Advanced Medical Support Assistant (Community Care) Job & Insider Tips

Application Steps for Advanced Medical Support Assistant (Community Care) Job

Create or log into your USAJOBS account.
Review the full job announcement for detailed documentation requirements.
Prepare a comprehensive, long-form resume documenting your relevant experience.
Click 'Apply Online' to submit your application, including your resume and required documents.
Complete the required online questionnaire.
Monitor your email for a notification regarding the USA Hire Assessment link if applicable.
Submit all materials by 11:59 PM ET on the closing date of October 30, 2026.

💡 General Tips

Be specific in your resume; include dates (MM/YYYY) and indicate if work was full-time or part-time.
Ensure your resume reflects the required competencies, such as teamwork, customer service, and reasoning.
Check your USAJOBS dashboard regularly to track your application status.
Set aside at least 3 hours to complete the USA Hire Assessments in a quiet environment.
Have your DD-214 or SF-50 forms ready if you are claiming Veterans' Preference or federal status.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant?

You will serve as a key administrative member of the patient care team, managing clinical workflows, coordinating appointments, and acting as a bridge between patients and healthcare providers.

Is this position eligible for telework?

No, this is an onsite position located at the Richard L. Roudebush VA Medical Center in Indianapolis.

What kind of experience do I need for this role?

You need one year of experience equivalent to the GS-05 level, which includes tasks like scheduling appointments, greeting patients, and coordinating medical consults.

Is prior VA experience required?

No, while prior federal or VA experience is helpful, we welcome applicants with strong administrative backgrounds who can demonstrate the required core competencies.

Job from Veterans Health Administration

The Richard L. Roudebush VA Medical Center is a premier tertiary care facility and a leading teaching hospital. Affiliated with the Indiana University School of Medicine, the center provides a full spectrum of care, from primary services to complex specialty clinical programs. As part of the VA team, you will contribute to a 'Whole Health' approach to medicine, which focuses on empowering Veterans to take charge of their well-being in a supportive, healing environment.