Launching Your Career: Advanced Medical Support Assistant at the San Diego VA

The Department of Veterans Affairs (VA) is committed to providing world-class care to those who have served our nation. As a member of the San Diego VA Healthcare System, you have the opportunity to join a team dedicated to the 'Whole Health' model. We are currently seeking an Advanced Medical Support Assistant (AMSA) to provide critical administrative and clinical coordination support within our busy Radiology Service. If you are organized, compassionate, and ready to make a difference, this is your opportunity to serve those who served us.

Job Responsibilities

As an Advanced Medical Support Assistant, your day will be dynamic and impactful. Key responsibilities include:

Clinical Scheduling: Coordinating outpatient and inpatient imaging appointments, managing provider availability, and monitoring clinic schedules to ensure efficiency.
Patient Communication: Serving as the primary point of contact for patients, providing clear instructions on procedure preparation, and resolving administrative concerns.
Electronic Record Management: Utilizing the Computerized Patient Record System (CPRS) to retrieve data and document patient encounters with high accuracy.
Administrative Support: Participating in team huddles, assisting with check-in procedures, and maintaining office workflows that adhere to VA privacy and security standards.

Requirements

To be considered for this role, candidates must meet the following criteria:

Citizenship: You must be a U.S. Citizen.
Education: A High School Diploma or GED is the minimum requirement.
Experience: One year of specialized experience equivalent to the GS-5 grade level.
Fitness: Must pass a background security investigation.
Health: Participation in the annual influenza vaccination program is mandatory.

Grade Level Comparison Table

Criteria	GS-5 Equivalent Experience	GS-6 Advanced Level
Responsibility	Basic administrative tasks	Complex, independent scheduling
Scope	Single clinic focus	Multi-disciplinary coordination
Judgment	Follows strict protocols	Uses advanced admin judgment

Salary and Benefits

This position offers a competitive salary range of $56,247 to $73,121 per year. Beyond the base salary, federal employees enjoy a robust benefits package that includes:

Comprehensive medical, dental, and vision insurance.
Generous leave policies, including annual vacation time and sick leave.
Retirement benefits through the Federal Employees Retirement System (FERS).
A structured environment with clear pathways for career progression.

Application Tips

Tailor Your Resume: Clearly document your experience with medical terminology, scheduling software, and customer service.
Proofread: Ensure all employment dates and hours worked are precise to prevent application delays.
Use the USAJOBS Tool: Keep your profile updated and use the status tracker to stay informed throughout the selection process.

Frequently Asked Questions (FAQ)

Q: Is there any flexibility for remote work? A: No, this is an onsite, patient-facing role that requires physical presence in the clinic.

Q: Can I apply if I have prior military experience? A: Absolutely. The VA actively encourages Veterans to apply and provides specialized tools to help you navigate your preference eligibility.

Working as an Advanced Medical Support Assistant at the San Diego VA is more than just a job; it is a commitment to excellence in the service of Veterans. If you possess the organizational skills and the passion for healthcare service, we encourage you to submit your application today.

Why This Advanced Medical Support Assistant Job Matters

Launch a meaningful career in healthcare administration at the San Diego VA, where your organizational expertise directly improves the lives of our nation's heroes.

Advanced Medical Support Assistant Job Overview

The San Diego Veterans Health Administration is seeking detail-oriented and compassionate individuals to join the Radiology Service as an Advanced Medical Support Assistant. In this pivotal role, you will be the backbone of clinic operations, managing complex scheduling, facilitating patient communication, and ensuring seamless clinical workflows. This position is ideal for a multitasking professional who thrives in a fast-paced environment and is dedicated to providing exceptional support to Veterans through a collaborative, patient-centered care model.

Requirements for Advanced Medical Support Assistant

U.S. Citizenship (Non-citizens may only be appointed if qualified citizens are unavailable).
High School Diploma or GED equivalent.
One year of specialized experience equivalent to the GS-5 grade level.
Proficiency in written and spoken English.
Participation in the seasonal influenza vaccination program.
Completion of a 1 or 2-year trial period.
Background and security investigation clearance.

Preferred Qualifications for Advanced Medical Support Assistant

Experience with Windows-based computer systems and a typing speed of 40 wpm.
Background in scheduling radiological procedures via electronic systems.
Ability to adapt to a high-volume, structured, and rapidly changing work environment.
Proven history of providing excellent customer service to diverse populations.
Strong collaborative skills for working within interdisciplinary medical teams.
Demonstrated ability to multitask, including concurrent phone and in-person patient coordination.

Federal Benefits & Perks

✓Competitive Federal salary and pay schedule.
✓Comprehensive health, dental, and vision insurance options.
✓Generous paid annual and sick leave accrual.
✓Participation in the Federal Employees Retirement System (FERS).
✓Opportunities for professional development and career advancement within the VA system.
✓A mission-driven environment focused on whole-health patient care.

💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips

Application Steps for Advanced Medical Support Assistant Job

Create or log into your USAJOBS account.
Prepare a detailed resume including job titles, duties, dates of employment, and average hours worked.
Complete the mandatory online application questionnaire.
Upload required documentation, such as proof of education or SF-50 forms if applicable.
Submit your application package before the 11:59 PM ET deadline on October 30, 2026.
Monitor your email for potential USA Hire assessment invitations and follow instructions to complete them if required.

💡 General Tips

Be specific: Use your resume to map your experience directly to the specialized experience requirements listed in the announcement.
Don't wait: Submit your application early to avoid last-minute technical issues near the closing date.
Follow formatting rules: Ensure all dates and hours worked are clearly stated to avoid disqualification.
Leverage assessments: Utilize the USA Hire Applicant Resource Center to practice before taking required competencies.
Check your status: Use the 'Track this application' feature in USAJOBS to stay updated on your candidacy.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant?

You will manage administrative tasks for radiology clinics, including scheduling appointments, communicating pre-procedure instructions to patients, and ensuring clinical records are accurate and secure.

Are there specific physical requirements for this job?

Yes, the role requires moderate lifting (up to 44 lbs), regular walking, and fine motor skills for computer work. You must be comfortable working in a clinical environment.

Is telework available for this position?

No, this is an onsite position requiring physical presence in the San Diego VA Healthcare System facilities to support daily clinical operations.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States. The San Diego VA Healthcare System serves as a beacon of excellence, emphasizing a patient-centered approach that empowers Veterans to take charge of their health. By joining our team, you become part of a legacy of honor and service, working in an environment that prioritizes clinical innovation, interdisciplinary collaboration, and professional growth.