Launch Your Federal Career as a Contact Representative in Portsmouth
Are you looking for a career that combines administrative excellence with meaningful public service? The Naval Medical Center in Portsmouth, Virginia, is currently seeking a highly motivated Contact Representative to join their team. This role is a vital part of the Defense Health Agency (DHA), serving those who have served our country.
Job Responsibilities
As a Contact Representative, you will act as a primary point of contact for beneficiaries navigating the complexities of the military healthcare system. Key responsibilities include:
- Claims Resolution: Investigating and resolving issues related to medical claims and beneficiary eligibility.
- Patient Guidance: Educating patients and staff on healthcare rights, benefits, and pre-authorization requirements.
- Briefing & Outreach: Delivering professional presentations to active-duty units and family support groups.
- Data Management: Collecting and analyzing patient satisfaction data to improve care delivery standards.
- Committee Involvement: Participating in multidisciplinary teams focused on performance improvement and quality assurance.
Requirements
To be considered for this position, candidates must meet specific criteria outlined by the DHA:
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Experience | 1 year of specialized experience at the GS-07 level or equivalent |
| Education | 1.5 years of graduate-level study in a relevant field |
| Clearance | Must be able to obtain a Secret security clearance |
| Submission | Resume must be strictly 2 pages or less |
Salary and Benefits
The position offers a competitive salary range of $56,713 to $73,724 per year. Beyond the base salary, federal employees enjoy an extensive benefits package, including:
- Comprehensive health and life insurance options.
- Retirement planning through the FERS program.
- Generous annual and sick leave accrual.
- Federal holiday recognition.
- Professional development and internal promotion opportunities.
Application Tips
Applying for a federal position requires attention to detail. Ensure your resume clearly maps your work history to the 'Specialized Experience' section of the job description. Avoid jargon and clearly state your weekly hours for every role listed. Finally, ensure your resume is no longer than two pages to remain eligible for consideration.
If you are ready to apply your administrative skills to a cause that truly matters, the Contact Representative role at the Naval Medical Center Portsmouth is an excellent opportunity. Submit your application today and take the next step toward a stable, rewarding career in federal service.
Why This Contact Representative Job Matters
Launch your career in federal healthcare administration at the Naval Medical Center Portsmouth. Become a vital advocate for our military heroes and their families.
Contact Representative Job Overview
The Defense Health Agency is seeking a dedicated Contact Representative to serve as a Health Benefits Advisor at the Portsmouth Naval Medical Center. In this role, you will bridge the gap between complex medical regulations and the needs of service members, retirees, and their families. You will play a crucial role in ensuring that beneficiaries fully understand their rights, entitlements, and healthcare options, contributing directly to the mission of providing world-class care to our uniformed service members.
Requirements for Contact Representative
- Must be a U.S. Citizen.
- One year of specialized experience equivalent to the GS-07 level in the federal service.
- Possess one and a half years of graduate-level education in fields like Business Management or Health Care Administration.
- Successfully pass a background check for a Secret security clearance.
- Complete a one-year probationary period.
- Resume must be two pages or less.
- Submit all relevant academic transcripts if using education to qualify.
Preferred Qualifications for Contact Representative
- Experience resolving discrepancies in medical claims.
- Strong background in explaining healthcare benefits and eligibility to diverse populations.
- Proficiency in analyzing patient satisfaction data and reporting.
- Ability to conduct informative briefings for large groups.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance programs.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Generous paid vacation, sick leave, and federal holidays.
- ✓Opportunities for professional development and training.
- ✓Stability of a long-term federal career with the Department of Defense.
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less, ensuring it highlights the required specialized experience.
- Complete the online questionnaire through the application portal.
- Upload required supporting documentation, including transcripts if applicable.
- Review your application package for accuracy to avoid disqualification.
- Submit your application before the closing date of October 30, 2026.
💡 General Tips
- Keep your resume concise; any document exceeding two pages will be automatically rejected.
- Use plain, professional language and avoid obscure acronyms.
- Ensure your experience section includes the number of hours worked per week for each role.
- Submit your application early to account for potential technical delays or system scans.
- Verify that your application status shows as 'Complete' before the deadline.
Frequently Asked Questions
What is the specialized experience requirement for this role?
You must have one year of experience involving tasks like resolving medical claims discrepancies, providing guidance on healthcare benefits, or counseling beneficiaries on health programs.
Can I use foreign education to meet the requirements?
Yes, provided the credentials have been evaluated by a private organization and deemed equivalent to U.S. standards.
Is a security clearance required?
Yes, this position requires a Secret level security clearance and is classified as a noncritical-sensitive/moderate-risk role.
Is relocation assistance provided?
No, Permanent Change of Station (PCS) costs are not authorized for this position.
Is this position eligible for telework?
No, this role is not currently listed as eligible for telework.
Can I apply if I am not a veteran?
Yes, this position is open to the public.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency (DHA) is a mission-driven organization responsible for the healthcare of over 9.5 million uniformed service members, retirees, and their families. By integrating healthcare services across the Department of Defense, the DHA ensures that our military community has access to world-class medical, dental, and pharmacy programs anywhere in the world. Joining this team means contributing to a mission that prioritizes health, readiness, and support.