Advance Your Career as a Medical Support Assistant at the VA
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Veterans Health Administration (VHA) is currently seeking a dedicated Advanced Medical Support Assistant (AMSA) to join the VA Illiana Health Care System in Danville, Illinois. This role is essential to our mission of providing world-class, compassionate care to those who have served our country.
Job Responsibilities
As an AMSA, you will work within the Care in the Community (CITC) program. Your daily responsibilities will include:
- Clinical Coordination: Managing community care consults and communicating with external providers.
- Scheduling: Coordinating patient appointments, including rescheduling and overbooking based on provider availability.
- Administrative Support: Processing secure messages, verifying insurance information, and ensuring medical documentation is accurate.
- Team Collaboration: Participating in team huddles to plan and problem-solve patient care needs.
Requirements
To qualify for this position, candidates must meet the following criteria:
- Citizenship: Must be a U.S. Citizen.
- Education: High School Diploma or equivalent required.
- Experience: At least one year of specialized experience at the GS-5 level related to medical support assistance.
- Vaccination: Mandatory participation in the seasonal influenza vaccination program.
Comparison: Standard MSA vs. Advanced MSA
| Feature | Standard MSA | Advanced MSA |
|---|---|---|
| Scope | General Support | Specialized Care in the Community |
| Clinical Integration | Basic Scheduling | Interdisciplinary Team Participation |
| Complexity | Routine Tasks | High-Level Administrative Judgment |
Salary and Benefits
This position offers a competitive salary range of $47,449 to $61,684 annually. Federal employees enjoy a robust benefits package, including comprehensive health insurance, a generous pension and retirement savings (TSP) program, and substantial paid time off.
Application Tips
To ensure your application stands out:
- Be Specific: Detail how your previous work matches the requirements of an MSA role.
- Organize Documents: Have your SF-50 and transcripts ready for upload.
- Check Deadlines: Submit everything before the deadline on 10/28/2026.
Serving our Veterans is a high calling. If you have the administrative skills and the passion to make a difference, we encourage you to apply for this vital role at the VA Illiana Health Care System.
Why This Advanced Medical Support Assistant Job Matters
Join a dedicated team at the VA Illiana Health Care System and play a pivotal role in ensuring our nation’s Veterans receive the high-quality, compassionate care they deserve.
Advanced Medical Support Assistant Job Overview
The Veterans Health Administration is seeking an Advanced Medical Support Assistant to join our team in Danville, Illinois. In this role, you will be the backbone of our Care in the Community program, managing complex administrative workflows, coordinating patient appointments, and serving as a vital link between clinical teams and the Veterans we serve.
Requirements for Advanced Medical Support Assistant
- Must be a U.S. Citizen
- Proficiency in written and spoken English
- High School Diploma or GED equivalent
- One year of specialized experience at the GS-5 level or equivalent
- Must pass a background/security investigation
- Must participate in the seasonal influenza vaccination program
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Advanced Medical Support Assistant
- Advanced knowledge of healthcare administrative processes and scheduling protocols
- Experience coordinating care across interdisciplinary models
- Strong proficiency in medical terminology
- Proven ability to manage patient health portals and electronic medical records
- Effective communication skills for inter-agency and patient coordination
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Generous paid time off and federal holidays
- ✓Retirement savings plans including TSP
- ✓Opportunities for professional development
- ✓Work-life balance with standard Monday-Friday scheduling
💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the full job questionnaire for position requirements.
- Prepare your long-form resume, transcripts, and relevant SF-50 forms.
- Submit your complete application package via the online portal.
- Ensure all documentation is submitted before the closing date of 10/28/2026.
💡 General Tips
- Be specific in your resume—do not leave room for assumptions about your previous experience.
- Ensure your transcript is attached if your eligibility relies on education.
- Double-check your eligibility for veterans' preference and include supporting documents like your DD-214.
- Monitor your email for status updates following the announcement close date.
Frequently Asked Questions
Is this a remote or telework-eligible position?
No, this is an on-site position located in Danville, Illinois, and is not eligible for telework or virtual work.
What level of education is required?
Candidates must possess at least a High School Diploma or GED. Specialized experience is required for the GS-6 level.
What is the work schedule?
This is a standard Monday-Friday, 7:30 am to 4:00 pm position.
Is there promotion potential?
This position does not currently offer promotion potential beyond the GS-6 level.
Job from Veterans Health Administration
The Department of Veterans Affairs is committed to fulfilling President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." As part of the Veterans Health Administration, you will be joining a team of professionals who prioritize whole-health care, innovation, and clinical excellence.