Launch Your Career: Customer Service Representative at the Defense Logistics Agency

Are you looking to bridge your financial expertise with a mission-driven career? The Defense Logistics Agency (DLA) is currently looking for a dedicated Customer Service Representative to join our team in New Cumberland, PA, or Fort Belvoir, VA. This position is a perfect fit for professionals with a background in payroll, financial analysis, and program management.

Job Responsibilities

As a Customer Service Representative, your primary focus will be on the execution of payroll financial requirements. Key duties include:

Payroll Systems Management: Utilizing automated software to maintain employee pay records.
Process Development: Serving as a technical expert to build and improve internal payroll procedures.
Discrepancy Resolution: Investigating and resolving unusual variances in payroll data.
Audit Support: Assisting in responding to audit requests and providing findings for financial stability.

Requirements

To be considered for this role, you must meet specific criteria regarding experience and education:

Grade Level	Education Requirement	Experience Requirement
GS-09	Master's Degree or 2 yrs Grad Study	1 year specialized experience
GS-11	Ph.D. or 3 yrs Grad Study	1 year specialized experience
GS-12	Not applicable	1 year specialized experience

Note: A two-page resume limit is strictly enforced.

Salary Overview

This position offers a competitive salary range of $70,623 to $133,142 per year, commensurate with your experience level, grade qualification, and location.

Benefits

Employees enjoy a robust federal benefits package, including:

Health, vision, and dental insurance.
Retirement plans through the Federal Employees Retirement System.
Annual leave, sick leave, and federal holidays.
Training opportunities to further your career.

Application Tips

When applying, ensure your resume is formatted correctly. Avoid overly complex designs and stick to the two-page requirement. Ensure you clearly state your hours per week for previous employment. If you are invited to take the USA Hire assessment, prioritize it—completing it promptly is essential for your application to remain active.

This role at the Defense Logistics Agency is a chance to apply your financial skills in a meaningful way. If you meet the qualifications, prepare your application carefully and submit it before the deadline to ensure your career at the DLA begins on the right foot.

Why This Customer Service Representative (Csr) Job Matters

Launch a mission-critical career with the Defense Logistics Agency and master the complexities of federal payroll operations.

Customer Service Representative (Csr) Job Overview

The Defense Logistics Agency (DLA) is seeking a detail-oriented Customer Service Representative to support our global logistics mission. You will play a vital role in ensuring financial stability and operational accuracy by managing complex payroll processes and resolving financial discrepancies. This role offers a unique opportunity to contribute to the agency's overarching readiness and financial integrity.

Requirements for Customer Service Representative (Csr)

Must be a U.S. citizen.
Submit a resume not exceeding two pages.
Possess one year of specialized experience at the next lower grade level.
Must meet time-in-grade requirements for federal applicants.
Submit official/unofficial transcripts if qualifying based on education.
Must pass a drug screening as part of the employment process.
Must be able to successfully complete the USA Hire Competency Based Assessments if selected.

Preferred Qualifications for Customer Service Representative (Csr)

Expertise in automated payroll system software.
Experience in financial data analysis and resolving payroll discrepancies.
Proven ability to develop or modify financial operating procedures.
Strong background in federal payroll accounting standards.
Ability to communicate financial metrics and findings to internal stakeholders.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Competitive retirement savings plans including TSP.
✓Generous paid annual and sick leave.
✓Telework eligibility for qualifying positions.
✓Career growth and promotion potential.
✓Opportunities for professional training and development.

💡 How to Apply Customer Service Representative (Csr) Job & Insider Tips

Application Steps for Customer Service Representative (Csr) Job

Create a profile on USAJOBS and upload a resume (max 2 pages).
Click the Apply Online button to access the questionnaire.
Submit all required documentation, including transcripts or eligibility proofs.
Complete the online assessments if you receive an invitation via email.
Monitor your status via the USAJOBS track feature.

💡 General Tips

Ensure your resume specifically highlights the hours worked per week and dates of employment.
Use a clear, professional font such as Lato or Calibri and keep your resume concise.
Double-check your email, including spam folders, for the assessment invitation.
Prepare to dedicate at least 3 hours for the online competency assessments.
Apply well before the deadline to avoid technical issues.

Frequently Asked Questions

Can I use education to qualify for all grade levels?

No, education substitution is available for GS-09 and GS-11 levels but not for the GS-12 level.

What happens if my resume is over two pages?

Any resume exceeding the two-page limit will result in your immediate removal from consideration.

Is the USA Hire assessment mandatory?

Yes, if selected for the assessment stage, you must complete it to move forward in the selection process.

Is there an option for telework?

Yes, the position is telework-eligible.

What if I have a disability?

The DLA provides reasonable accommodations. Please refer to the official job posting for procedures on requesting assistance with the assessment phase.

Job from Defense Logistics Agency

The Defense Logistics Agency serves as the combat support agency for the U.S. Department of Defense. We provide essential logistics and supply chain services that sustain our military forces worldwide. Working for the DLA means contributing to the efficiency and effectiveness of the U.S. Armed Forces in both peacetime and during operations.