Embark on a Rewarding Career: Medical Support Assistant at Memphis VA Medical Center

Are you looking for a career that combines administrative expertise with a deep sense of purpose? The Memphis VA Medical Center is seeking a compassionate and organized individual to join our team as a Medical Support Assistant. This role is more than just a job; it is a commitment to providing the world-class care our nation’s Veterans deserve.

Job Responsibilities

As a Medical Support Assistant, you are the backbone of our clinic operations. Your primary duties include:

Scheduling: Coordinating, canceling, and rescheduling patient appointments in accordance with national guidelines.
Patient Advocacy: Serving as a primary contact for Veterans, ensuring they are guided through the clinic visit process.
Documentation: Managing electronic health records, verifying insurance, and ensuring all encounter forms are accurately completed.
Communication: Interacting with a multidisciplinary clinical team to relay provider instructions and resolve scheduling conflicts.

Comparison: Standard Office Assistant vs. Medical Support Assistant

Feature	Standard Office Assistant	VA Medical Support Assistant
Scope	General Clerical	Clinical & Patient-Focused
System Use	Standard Office Suite	Electronic Health Records (EHR)
Primary Goal	Office Productivity	Patient Care Access
Compliance	General Privacy	HIPAA & Federal PII Protocols

Requirements

To be considered for this GS-05 position, you must:

Be a U.S. citizen.
Hold a high school diploma or GED.
Demonstrate proficiency in English.
Have at least one year of specialized experience equivalent to the GS-4 grade level.
Possess strong technical skills for managing patient scheduling software.

Salary and Benefits

The position offers a competitive salary range of $42,570 to $55,341 per year. Beyond the paycheck, you will enjoy the robust benefits of federal employment, including comprehensive health coverage, a strong retirement plan, and opportunities for career growth.

Application Tips

Detail is Everything: Use your resume to tell a story about your past work. Avoid vague descriptions; list specific administrative tasks, software used, and patient volume handled.
Include Hours: Always state if your experience was full-time or part-time and specify hours per week.
Double-Check Documents: Ensure all transcripts and certification documents are uploaded in the correct format.

Working at the Memphis VA is an opportunity to make a tangible difference in the lives of those who have given so much. If you are detail-oriented, empathetic, and ready to advance your administrative career, we encourage you to submit your application today.

Why This Medical Support Assistant Job Matters

Make a meaningful impact on the lives of those who served our country by joining the Memphis VA Medical Center as a Medical Support Assistant.

Medical Support Assistant Job Overview

The Memphis VA Medical Center is seeking a dedicated Medical Support Assistant to join its Business Office team. This role is vital to the daily administrative operations that keep our healthcare facilities running smoothly. You will serve as a primary point of contact for Veterans and medical staff, ensuring that clinical workflows, scheduling, and patient documentation are handled with professionalism and care. Whether you are supporting the Emergency Room, Inpatient Wards, or specialty clinics, your contribution directly impacts the quality of whole health care delivered to our nation's heroes.

Requirements for Medical Support Assistant

Must be a U.S. Citizen.
Proficiency in spoken and written English.
High school diploma, GED, or equivalent certificate.
Must pass a pre-employment physical examination.
Selective Service registration for males born after December 31, 1959.
Ability to undergo a background and security investigation.
Completion of annual seasonal influenza vaccination as a condition of employment.
Successful completion of a 1 or 2-year trial period.

Preferred Qualifications for Medical Support Assistant

Experience in medical appointment scheduling and coordination.
Strong understanding of medical terminology and electronic health record systems.
Proven ability to navigate insurance verification and billing documentation.
Expertise in communicating effectively with patients from diverse backgrounds.
Ability to operate office automation equipment and complex software systems independently.

Federal Benefits & Perks

✓Competitive federal salary and annual leave accrual programs.
✓Comprehensive federal health insurance and life insurance options.
✓Participation in the Federal Employees Retirement System (FERS).
✓Opportunities for professional development within the VA system.
✓Supportive work environment dedicated to Veteran care.

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log in to your USAJOBS account.
Review the full vacancy announcement to ensure you meet all eligibility criteria.
Prepare your long-form resume, ensuring all duties, dates, and hours worked per week are clearly documented.
Complete the online occupational questionnaire.
Upload required documents, including transcripts and SF-50 forms if applicable.
Submit your complete application package before the closing date.

💡 General Tips

Be specific: Do not use generic job titles; detail the actual duties you performed in previous roles.
Use exact dates: Ensure your resume includes month and year for every position listed.
Highlight your hours: Clearly state whether your work was full-time or part-time and the number of hours worked per week.
Submit early: Don't wait until the last minute to avoid technical issues.
Follow formatting instructions: Use the provided questionnaire link to confirm your eligibility before submitting.

Frequently Asked Questions

What is the primary role of a Medical Support Assistant?

You will manage scheduling, verify insurance information, assist in clinical documentation, and serve as a vital link between Veterans and their healthcare teams.

Is this position eligible for telework?

Yes, telework may be approved on an ad-hoc basis at the discretion of your supervisor, though this is not a fully remote position.

What documents are strictly required?

You must provide a detailed long-form resume and, if applicable, college transcripts and proof of previous federal service (SF-50).

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise: "To care for those who have served in our nation’s military and for their families, caregivers, and survivors." The Memphis VA Medical Center is a state-of-the-art, Level 1 facility, serving over 206,000 Veterans across a tri-state area. We operate as a teaching hospital with advanced research and comprehensive medical services, ranging from primary care to specialized neurological surgery.