Launch Your Career: Become an Advanced Medical Support Assistant with the VA
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently seeking talented individuals to fill the role of Advanced Medical Support Assistant (AMSA) within the Nebraska-Western Iowa VA Healthcare System. This is your opportunity to join a team that prioritizes the well-being of those who served.
About the Agency: The VA Nebraska-Western Iowa Health Care System
The VA Nebraska-Western Iowa Health Care System (NWI VAHCS) serves over 148,000 Veterans across a vast region. With a tertiary medical center in Omaha and additional facilities in Lincoln, Grand Island, and various outpatient clinics, the system is deeply committed to whole health care. Omaha, in particular, is frequently cited as one of the best cities for work-life balance, offering a vibrant community, affordable living, and robust professional opportunities.
Key Job Responsibilities
As an AMSA, you are the face of the healthcare facility. Your duties are central to ensuring Veterans receive the care they need without unnecessary delay. Primary responsibilities include:
- Patient Coordination: Managing scheduling and reception for clinics.
- Data Management: Updating insurance, demographic information, and electronic health records.
- Technical Support: Acting as a liaison between clinicians and patients.
- Communication: Handling inquiries, resolving patient concerns, and facilitating interdisciplinary team workflows.
Requirements for Success
To be considered, candidates must demonstrate a strong administrative foundation and meet federal eligibility standards.
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Proficiency | Strong written and verbal English skills |
| Experience | Equivalent to GS-5 specialized experience |
| Compliance | Background check and drug-free workplace standards |
Salary and Benefits
Working for the federal government comes with unparalleled stability. The salary range for this position is $45,409 to $59,621 per year. Beyond the paycheck, you gain access to:
- Generous Leave: Up to 50 days of combined leave and holidays.
- Retirement: Pension plans and a 401(k) with 5% matching.
- Support: Access to childcare subsidies and paid parental leave.
How to Apply
- Prepare: Gather your resume, transcripts, and relevant SF-50 forms.
- Apply: Visit the official USAJOBS portal to submit your application by the closing date.
- Assess: Complete the required online assessments when notified.
- Follow-up: Track your status directly through your USAJOBS account.
Working as an Advanced Medical Support Assistant is more than a job—it is a commitment to the heroes of our nation. With excellent benefits, clear career paths, and a supportive work environment in the heart of the Midwest, this position is an ideal move for any dedicated administrative professional.
Why This Advanced Medical Support Assistant Job Matters
Make a meaningful impact on the lives of our nation's heroes. Join the VA Nebraska-Western Iowa Health Care System as an Advanced Medical Support Assistant and bring your administrative expertise to a mission-driven team dedicated to compassionate whole health care.
Advanced Medical Support Assistant Job Overview
The Veterans Health Administration is seeking detail-oriented individuals for the role of Advanced Medical Support Assistant. In this role, you will be the frontline of patient care, managing scheduling, coordinating consults, and ensuring our Veterans receive timely, efficient access to medical services. This position offers a unique chance to work within an integrated healthcare network that spans across Nebraska and western Iowa, providing high-quality care to over 148,000 Veterans.
Requirements for Advanced Medical Support Assistant
- U.S. Citizenship
- Proficiency in written and spoken English
- Must undergo a background and security investigation
- Registration with the Selective Service for males born after 12/31/1959
- Participation in the seasonal influenza vaccination program
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Advanced Medical Support Assistant
- Experience operating computerized programs for electronic health records
- Advanced knowledge of medical terminology and clinical diagnoses
- Proven capability to schedule appointments within a medical or clinical setting
- Strong interpersonal skills to resolve customer concerns and facilitate team communication
- Ability to work independently while managing high-volume administrative tasks
Federal Benefits & Perks
- ✓37-50 days of paid time off (annual leave, sick leave, and federal holidays)
- ✓Traditional federal pension plan with 5-year vesting
- ✓Federal 401K with up to 5% agency matching
- ✓Comprehensive federal health, vision, dental, and life insurance options
- ✓Up to 12 weeks of paid parental leave after 12 months of service
- ✓Child care subsidy program for eligible employees
💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Prepare your resume and gather required documentation (SF-50, transcripts, etc.).
- Submit your application, including the online questionnaire, through the USAJOBS portal.
- Complete the required online assessment if prompted by email notification.
- Monitor your application status through the USAJOBS dashboard.
💡 General Tips
- Ensure your resume explicitly details your experience related to the position's KSAs.
- Submit all required documents—such as transcripts and SF-50s—before the deadline to avoid disqualification.
- Proofread your application and questionnaire responses carefully.
- Use the 'Track this application' feature in USAJOBS to stay updated on your status.
- Set aside uninterrupted time to complete the USA Hire assessments.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
You act as a primary point of contact for patients, managing schedules, coordinating care, responding to electronic medical records, and ensuring administrative workflows run smoothly within clinical environments.
Can I apply if I don't have previous medical experience?
The position requires specialized experience equivalent to the GS-5 level in an administrative patient support role. Please review the detailed qualification section for specifics on creditable experience.
Is telework available for this position?
No, this role requires physical presence at the designated VA facility and is not eligible for telework or remote status.