Advance Your Career: Medical Support Assistant at the Louisville VA
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Robley Rex Veterans Affairs Medical Center in Louisville, Kentucky, is currently hiring an Advanced Medical Support Assistant to join our dynamic healthcare team.
Job Responsibilities
As an Advanced MSA, you will function as a cornerstone of the Patient Aligned Care Team (PACT). Your responsibilities will include:
- Patient Scheduling: Managing complex appointment calendars and ensuring patient access to care.
- Team Collaboration: Participating in team huddles to address clinic needs and patient flow.
- Communication: Serving as the primary link between Veterans, medical providers, and clinical staff.
- Administrative Oversight: Maintaining accurate electronic records and verifying demographic and insurance data.
Comparison of Qualifications
| Feature | Requirement |
|---|---|
| Citizenship | U.S. Citizen |
| Education | High School Diploma/GED |
| Experience | 1 Year at GS-5 level equivalent |
| Assessment | Required USA Hire Assessment |
Requirements
To be eligible, you must be a U.S. Citizen, proficient in English, and possess at least one year of experience comparable to a GS-5 level. You must provide a comprehensive, long-form resume that details your duties, start and end dates, and hours worked per week.
Salary and Benefits
The salary range for this position is $50,161 to $67,881 per year. Employees enjoy a robust federal benefits package, including health insurance, retirement contributions, and generous leave policies.
This role is more than just an administrative position; it is an opportunity to directly assist the men and women who have sacrificed for our country. If you are organized, compassionate, and ready for a new challenge, we encourage you to apply.
Why This Medical Support Assistant (Advanced) Job Matters
Join the VA team in Louisville as an Advanced Medical Support Assistant and play a vital role in delivering compassionate, high-quality care to our nation's Veterans.
Medical Support Assistant (Advanced) Job Overview
The Robley Rex Veterans Affairs Medical Center is seeking a dedicated professional to serve as an Advanced Medical Support Assistant. In this role, you will be an essential member of a Patient Aligned Care Team (PACT), facilitating seamless communication, coordinating patient flow, and ensuring our Veterans receive the efficient, comprehensive healthcare they deserve. This position offers a rewarding opportunity to contribute to a collaborative medical environment where your administrative expertise directly impacts patient outcomes.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen
- Proficiency in written and spoken English
- High school diploma, GED, or equivalent certificate
- One year of specialized experience equivalent to the GS-5 grade level
- Must be able to operate a computer terminal and manage multiple tasks simultaneously
- Ability to pass a background and security investigation
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Medical Support Assistant (Advanced)
- Prior experience in a clinical or medical administrative setting
- Advanced knowledge of medical terminology
- Proven track record of managing electronic patient records and scheduling systems
- Strong collaborative skills for working within interdisciplinary teams
Federal Benefits & Perks
- ✓Competitive Federal Salary
- ✓Comprehensive health, dental, and vision insurance options
- ✓Federal retirement savings plan (Thrift Savings Plan)
- ✓Paid vacation, sick leave, and federal holidays
- ✓Professional development and training opportunities
- ✓Access to a supportive, mission-focused work environment
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Review the full vacancy announcement carefully.
- Prepare your long-form resume ensuring it includes hours worked per week for each role.
- Submit your online application, questionnaire, and all required documentation before the closing date.
- Complete the required USA Hire assessment if prompted via email.
- Monitor your status via the USAJOBS portal.
💡 General Tips
- Be specific in your resume; avoid generic job titles and clearly document your duties and timeframes.
- Ensure your SF-50 clearly demonstrates your one year of experience at the next lower grade level.
- Double-check your email inbox and spam folders for communications regarding assessments.
- Complete your application well before the deadline to avoid technical issues.
Frequently Asked Questions
Is experience required for this position?
Yes, while the basic requirements include a high school diploma, you must have one year of specialized experience equivalent to the GS-5 grade level to qualify for this advanced position.
Can I substitute education for experience?
No, there is no substitution of education for experience at this specific grade level.
Is this position eligible for telework?
No, this is an onsite position and is not eligible for telework or remote status.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is committed to fulfilling President Lincoln’s promise to provide care for those who have served in our nation’s military. Our Louisville facility is a state-of-the-art, tertiary care center affiliated with the University of Louisville, integrating high-level research, education, and clinical practice to serve Veterans across Kentucky and Southern Indiana.