Embark on a Meaningful Healthcare Career with the Louisville VA Medical Center
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently looking for an Advanced Medical Support Assistant (MSA) to join the team at the Louisville VA Medical Center. This role is more than just a desk job; it is a vital component of the care delivery system for those who have bravely served our country.
Job Responsibilities
As an Advanced MSA, you will be embedded within a Patient Aligned Care Team (PACT). Your daily tasks will include:
- Managing patient appointments and clinic schedules.
- Coordinating with interdisciplinary teams to ensure patient flow.
- Facilitating communications between patients and medical providers.
- Monitoring wait lists and ensuring pre-appointment requirements are met.
- Handling non-emergency transfers and administrative follow-ups.
Requirements
To be considered for this position, applicants must meet the following criteria:
- Citizenship: You must be a U.S. Citizen.
- Experience: You must possess at least one year of experience equivalent to the GS-5 grade level.
- Education: A high school diploma or GED is required.
- English Proficiency: Candidates must be fluent in spoken and written English.
- Assessment: You are required to complete an online competency assessment.
Salary and Comparison
The position offers a competitive salary structure based on the GS-06 grade level.
| Feature | Details |
|---|---|
| Salary Range | $50,161 - $67,881 per year |
| Grade Level | GS-06 |
| Location | Louisville, Kentucky |
| Schedule | Full-time, Monday-Friday |
Benefits
Employees of the Department of Veterans Affairs enjoy a robust benefits package that supports both professional growth and personal well-being, including:
- Comprehensive health insurance programs.
- Strong retirement savings options.
- Generous annual and sick leave accrual.
- A collaborative and supportive professional culture.
Application Tips
To stand out in the federal hiring process, follow these guidelines:
- Be Comprehensive: Detail every duty and responsibility in your resume. If you were a Medical Support Assistant, describe the specific systems you used and the complexity of the scheduling you performed.
- Verify Your Documents: Ensure your SF-50 clearly shows your work history and grade level.
- Use Available Tools: Utilize the USA Hire practice materials to familiarize yourself with the testing environment.
Serving our nation’s Veterans as an Advanced Medical Support Assistant is a rewarding opportunity to grow your administrative skills while giving back. If you are organized, compassionate, and ready to take the next step in your career, we encourage you to submit your application today.
Why This Medical Support Assistant (Advanced) Job Matters
Launch a rewarding career at the Louisville VA Medical Center, where your administrative expertise directly improves the lives of our nation's Veterans.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking a detail-oriented and compassionate professional to serve as an Advanced Medical Support Assistant. In this role, you will be a vital member of a Patient Aligned Care Team (PACT), facilitating seamless healthcare delivery for Veterans. You will manage complex scheduling, coordinate interdisciplinary clinical communications, and ensure that our outpatient and specialty care operations run efficiently and effectively.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- High school diploma or GED equivalency
- Proficiency in written and spoken English
- One year of specialized experience equivalent to the GS-5 grade level
- Ability to complete an online assessment of critical general competencies
- Completion of a 1 or 2-year trial period
- Participation in the mandatory seasonal influenza vaccination program
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced understanding of healthcare administrative processes and interdisciplinary care models
- Demonstrated ability to navigate electronic health records and patient portals
- Strong command of medical terminology
- Proven history of effective communication with diverse medical staff, including physicians, nurses, and clinical specialists
- Demonstrated organizational skills to manage shifting clinical priorities and patient needs
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Generous paid annual and sick leave
- ✓Federal retirement pension and thrift savings plan
- ✓Opportunities for professional development and training
- ✓Supportive work-life balance environment
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log in to your USAJOBS account.
- Review the full vacancy announcement to ensure eligibility.
- Prepare your long-form resume, ensuring it includes hours worked per week and start/end dates.
- Complete the online application questionnaire.
- Upload all required documentation, including SF-50s and transcripts if applicable.
- Submit your application package by 11:59 PM ET on the closing date.
- Complete the required USA Hire assessments via the link provided after submission.
💡 General Tips
- Be specific: Do not just list your job title; detail your actual duties, ensuring they mirror the required competencies.
- Check your documents: Ensure your SF-50 is the most recent version and correctly demonstrates your time-in-grade.
- Test early: Do not wait until the last minute to start the online assessments; allow yourself ample, quiet time to complete them.
- Double-check: Verify that your resume explicitly states your work hours to qualify your experience level.
- Use resources: Visit the USA Hire Applicant Resource Center to practice assessment questions beforehand.
Frequently Asked Questions
What is the primary goal of this position?
The Advanced Medical Support Assistant serves as a critical link in the Patient Aligned Care Team (PACT) model, managing the administrative aspects of patient care, scheduling, and clinic operations to ensure seamless medical service for Veterans.
Is telework available for this role?
No, this position is not eligible for telework and requires an on-site presence at the Louisville VA Medical Center or designated locations.
Can I substitute education for the required experience?
At this specific grade level (GS-06), there is no substitution of education for the required one year of specialized administrative experience.
What is the trial period mentioned in the posting?
*A: Most federal positions require a 1 to 2-year trial period to evaluate your performance and integration into the agency culture.*
Do I need to be a veteran to apply?
*A: No, this position is open to the public; however, veterans' preference is applicable for eligible applicants.*
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated health care system in the United States. The Louisville VAMC serves as a tertiary care facility and an academic hub, integrating research, teaching, and compassionate care to serve Veterans across Kentucky and Southern Indiana. Joining this team means contributing to a mission-driven organization that values innovation and dedication.