Become a Communications Specialist at the Durham VA Medical Center

The Department of Veterans Affairs (VA) is committed to providing life-changing care to those who have served our nation. As the organization modernizes to meet the needs of the 21st century, effective communication has never been more vital. The Durham VA Medical Center is currently looking for a skilled Communications Specialist (GS-11) to lead efforts that bridge the gap between veterans and their health resources.

Job Responsibilities

In this role, you will be the bridge between technology and the veteran experience. Key responsibilities include:

Program Promotion: Guiding stakeholders in the use of the My HealtheVet and Secure Messaging platforms.
Strategic Content: Developing multimedia marketing campaigns, including brochures, videos, and articles.
Data Analytics: Researching consumer trends to optimize communication outreach.
Policy Development: Staying updated on legislation and shaping programs that directly impact veteran access to information.

Comparison: Standard Communication vs. VA Strategic Specialist

Feature	Standard Specialist	VA Strategic Specialist
Scope	General PR	Patient-centered outreach
Focus	Media Relations	My HealtheVet/Secure Messaging
Audience	Public/General	Veterans & Caregivers
Compliance	Corporate Branding	Federal/Legislative Policy

Requirements

To be considered for this high-impact role, you must meet the following criteria:

Be a U.S. Citizen.
Possess one year of specialized experience at the GS-09 level.
Have strong technical skills in web editing and digital marketing.
Undergo a background and suitability investigation.
Be willing to participate in the annual influenza vaccination program.

Salary Overview

This position is graded at the GS-11 level, with an annual salary range of $77,983 to $101,383. This is a permanent appointment with a 1-year probationary period.

Benefits

Working for the VA offers more than just a paycheck. Employees gain access to:

Robust federal health and retirement plans.
Opportunities for career advancement within the federal government.
A mission-driven environment where your work directly supports veterans.

Application Tips

Mind the Limit: Your resume must be two pages or less. Use the USAJOBS resume builder to ensure compliance.
Be Specific: Detail your experience with web-based platforms, troubleshooting, and customer service.
Submit Early: Do not wait until the October 29, 2026, deadline to avoid last-minute technical issues.

This role is an ideal fit for a communications professional looking to align their technical skills with a meaningful mission. If you are ready to impact veteran health, apply to the Durham VA Medical Center today.

Why This Communications Specialist Job Matters

Elevate the veteran experience by driving digital communication strategy and innovation at the Durham VA Medical Center.

Communications Specialist Job Overview

The Durham VA Medical Center is seeking a dedicated Communications Specialist to champion our mission of providing world-class, compassionate care to those who have served. In this role, you will play a pivotal part in the VA’s modernization, specifically focusing on the My HealtheVet portal and secure messaging platforms. You will serve as a strategic lead, developing multimedia campaigns, analyzing engagement data, and educating stakeholders to ensure veterans have seamless access to their health information. If you possess a blend of creative communication skills and technical savvy, this is your opportunity to impact the lives of our nation's heroes.

Requirements for Communications Specialist

U.S. Citizenship.
Completion of online application and required assessments.
One year of specialized experience at or equivalent to the GS-09 grade level.
Ability to meet Time-In-Grade requirements if currently a Federal employee.
Submission of specific SF-50 documentation if applicable.
Adherence to a 1-year probationary or 2-year trial period.
Participation in the seasonal influenza vaccination program.
Ability to pass a background and security investigation.

Preferred Qualifications for Communications Specialist

Advanced proficiency in web-based application troubleshooting.
Demonstrated experience in high-quality customer service delivery.
Familiarity with My HealtheVet Secure Messaging systems.
Experience utilizing the PATS-R system.

Federal Benefits & Perks

✓Competitive federal salary and step increases
✓Comprehensive health and life insurance options
✓Generous paid annual leave and sick leave accrual
✓Federal retirement benefits including FERS
✓Thrift Savings Plan (401k-style investment)
✓Work-life balance with telework opportunities

💡 How to Apply Communications Specialist Job & Insider Tips

Application Steps for Communications Specialist Job

Log in or create a USAJOBS account.
Prepare a resume that is strictly two pages or less.
Upload required documentation, including SF-50 forms and relevant transcripts.
Complete the online application questionnaire.
Submit your application by the closing date of 10/29/2026.
Monitor email for instructions regarding the USA Hire assessment link.
Complete the required assessments within the designated timeframe.

💡 General Tips

Ensure your resume clearly lists job titles, specific duties, and hours worked per week.
Use the USAJOBS resume builder to ensure your format meets federal standards.
Save your resume as a PDF to preserve formatting and page count.
Highlight your specific technical skills in web-based communication tools.
Review your application for accuracy before submitting, as errors can impact your rating.
Set aside at least 3 hours for the USA Hire assessment.

Frequently Asked Questions

What is the page limit for the resume?

Per recent federal regulations, resumes for this position must be no longer than two pages.

Is this a remote position?

No, this position is located in Durham, NC, though it does offer some telework flexibility on an ad-hoc basis.

Do I need to be a veteran to apply?

This position is open to qualified candidates, but veterans’ preference applies for eligible applicants.

What is the most important part of my application?

*A: Your SF-50 forms and a concise, results-oriented resume.*

Can I request an accommodation?

*A: Yes, the VA provides reasonable accommodations for the assessment phase for those with documented disabilities.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. Providing comprehensive care to millions of veterans, the Durham VA Medical Center is at the forefront of this mission, ensuring that every veteran receives compassionate, whole-person care.