Lead Program Support Assistant: Shaping Veteran Care in Milwaukee

The Department of Veterans Affairs (VA) is committed to providing world-class healthcare to the men and women who have served our country. To fulfill this mission, the Veterans Health Administration (VHA) at the Clement J. Zablocki VA Medical Center in Milwaukee is seeking a dedicated and organized professional for the position of Lead Program Support Assistant. This role is pivotal in ensuring that our Veterans receive seamless access to essential medical services, even when those services must be sourced through private community care providers.

Job Responsibilities

As a Lead Program Support Assistant, you will manage a wide variety of administrative and coordination tasks. Your primary responsibility is the orchestration of the Non-VA Care program. You will:

Workload Management: Balance team tasks to ensure efficiency and timely patient care.
Patient Coordination: Facilitate referrals, pre-register patients for private appointments, and handle essential medical documentation including X-rays, MRIs, and lab results.
Regulatory Compliance: Maintain up-to-date knowledge of all laws and VA policies regarding medical benefit entitlement.
Team Leadership: Instruct employees on job techniques, review completed work for accuracy, and report performance and training needs to supervisors.

Requirements

To be considered for this role, you must meet several federal requirements, including:

Citizenship: You must be a U.S. Citizen.
Time-in-Grade: If you are currently a federal employee, you must have served 52 weeks at the GS-6 level.
Specialized Experience: One year of experience equivalent to a GS-6, demonstrating deep knowledge of VA rules and interpersonal competence.
Resume Limit: Your resume must be strictly two pages or less to be considered.

Comparison Table: Qualifications and Expectations

Feature	Requirement Status
Grade Level	GS-7
Education Substitution	Not applicable
Telework	Not Authorized
Citizenship	Mandatory U.S. Citizen
Resume Length	2-Page Maximum

Salary Overview

This position is classified at the GS-7 level. The annual salary range for this role in Milwaukee is $52,770 to $68,603 per year.

Benefits

Working for the VA offers a competitive federal benefits package, including:

Comprehensive health insurance choices.
Participation in the Federal Employees Retirement System (FERS).
Generous annual and sick leave accrual.
Access to various federal training programs and career development paths.

Application Tips

Focus on Quality: Since resumes are limited to two pages, prioritize your most relevant, recent work experience.
Documentation is Key: Ensure your SF-50 is accurate and clearly shows your time-in-grade. Award-specific SF-50s are typically not accepted.
Use the Builder: Utilize the USAJOBS resume builder to ensure you meet all formatting guidelines.
Check Your Email: Keep a close eye on your email for potential assessment links and status updates.

Serving as a Lead Program Support Assistant in the VA is a rewarding opportunity to impact the lives of Veterans directly. If you have the administrative expertise and a commitment to service, we encourage you to apply and join our mission-driven team in Milwaukee.

Why This Lead Program Support Assistant Job Matters

Lead vital medical coordination services for our nation's heroes in Milwaukee. If you possess strong administrative leadership skills and a passion for supporting Veteran healthcare, join the VA team today.

Lead Program Support Assistant Job Overview

The Veterans Health Administration is seeking a dedicated Lead Program Support Assistant to serve at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. This critical role focuses on managing the coordination of specialized medical testing, diagnostic procedures, and treatments through the Veterans Affairs Community Care Network (VACCN). As a lead, you will bridge the gap between internal VA requirements and external private providers, ensuring Veterans receive timely and high-quality care that is otherwise unavailable within the VA facility.

Requirements for Lead Program Support Assistant

U.S. Citizenship is required.
Must meet time-in-grade requirements (52 weeks at the GS-6 level) if currently a federal employee.
One full year of specialized experience equivalent to the GS-6 grade level.
Selective Service registration for males born after December 31, 1959.
Must pass a background/security investigation.
Completion of a 1-year probationary or 2-year trial period.
Annual seasonal influenza vaccination or authorized exemption is mandatory.
Must comply with a two-page maximum limit for resumes.

Preferred Qualifications for Lead Program Support Assistant

Demonstrated experience in VA medical benefits administration.
Proficiency in clinical and administrative systems such as CPRS, HSRM, EPS, EHR, and Vettext.
Proven ability to maintain patient confidentiality in both electronic and print formats.
Strong interpersonal skills for communicating with patients and internal/external stakeholders.

Federal Benefits & Perks

✓Federal health insurance plans
✓Competitive retirement programs
✓Paid vacation and sick leave
✓Federal holiday leave
✓Opportunities for professional development and training

💡 How to Apply Lead Program Support Assistant Job & Insider Tips

Application Steps for Lead Program Support Assistant Job

Create or log in to your USAJOBS account.
Ensure your resume is two pages or fewer and reflects relevant experience.
Complete the online application and mandatory questionnaire.
Submit required documentation, including SF-50 and transcripts if applicable.
Complete the online USA Hire assessment if notified.
Monitor application status via the USAJOBS dashboard.

💡 General Tips

Use the USAJOBS resume builder to ensure your resume meets the two-page requirement.
Be specific about your hours worked per week and detailed job duties to ensure full credit for experience.
Save your resume as a PDF to preserve formatting and page limits.
Review your SF-50 documents carefully to ensure they prove your time-in-grade.
Submit your application well before the deadline of October 29, 2026.

Frequently Asked Questions

Is this position eligible for telework?

No, this position is not authorized for telework and is required to be performed on-site at the medical facility.

What is the key responsibility of this role?

The primary focus is managing medical referrals to private institutions through the VACCN for services not provided directly by the VA.

What is the closing date for this announcement?

*A: The position is open until October 29, 2026.*

Will I need a physical exam?

*A: No, a pre-placement physical examination is not required for this role.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. Providing comprehensive care to millions of Veterans, the VHA prides itself on a culture of excellence, integrity, and compassion. Joining the VHA means becoming part of a community that honors those who have worn the uniform by ensuring they receive the best care possible.