Launch Your Career as a Medical Support Assistant at the VA
Are you looking for a meaningful career path where your daily efforts directly support those who served our country? The Department of Veterans Affairs (VA) is currently hiring for a Medical Support Assistant (MSA) at the Coralville VA Clinic. This role is a perfect entry point for motivated individuals looking to grow within the federal healthcare system.
Job Responsibilities
As an MSA, you are the face of our clinic. Your core responsibilities include:
- Managing patient scheduling and clinic appointments.
- Verifying insurance and demographic information.
- Communicating clinical instructions to patients.
- Maintaining accurate electronic health records.
- Assisting with intake and check-in procedures.
Requirements
To be considered, candidates must be U.S. citizens and meet basic proficiency standards in written and spoken English. You must possess a high school diploma or GED and be prepared to participate in our seasonal influenza vaccination program. All applicants must complete the USA Hire assessments to be eligible for selection.
Salary and Grade Overview
This position is structured under the General Schedule (GS) pay scale. The expected grade levels range from GS-3 to GS-5.
| Level | Experience/Education Required |
|---|---|
| GS-3 | Basic requirements (Entry level) |
| GS-4 | One year experience or one year education |
| GS-5 | One year experience or two years education |
Benefits
Working for the VA provides access to comprehensive federal benefits, including robust health insurance, retirement options, and generous paid time off. You will also enjoy the collaborative environment of a top-tier teaching hospital.
Application Tips
- Be specific in your resume about your administrative skills.
- Ensure all your documents (DD-214, transcripts) are legible.
- Take the online assessments seriously; they are a critical part of the process.
Join us at the Coralville VA Clinic and take the next step in your career. Apply today to help us provide world-class service to our Veterans.
Why This Medical Support Assistant Job Matters
Launch your career in federal healthcare as a Medical Support Assistant with the Department of Veterans Affairs, where your organizational skills directly impact the quality of care for our nation’s heroes.
Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Medical Support Assistant (MSA) to join the team at the Coralville VA Clinic. In this essential role, you will serve as the administrative backbone of the Mental Health Service, facilitating patient care through expert scheduling, record management, and compassionate communication. This position offers an entry-level pathway into a rewarding federal career within one of the nation’s most innovative healthcare systems.
Requirements for Medical Support Assistant
- Must be a U.S. Citizen.
- Proficiency in written and spoken English.
- High school diploma or GED equivalent.
- Completion of a background and security investigation.
- Must participate in the seasonal influenza vaccination program.
- Males born after 12/31/1959 must be registered for Selective Service.
- Successful completion of a trial period.
Preferred Qualifications for Medical Support Assistant
- Prior administrative or healthcare support experience.
- Familiarity with medical terminology and clinical documentation.
- Experience navigating electronic health record systems and scheduling software.
- Strong interpersonal skills for interacting with diverse patient populations.
- Ability to work independently while supporting a multidisciplinary team.
Federal Benefits & Perks
- ✓Competitive federal salary structure
- ✓Opportunities for professional development and career growth
- ✓Access to the Federal Employees Health Benefits (FEHB) program
- ✓Participation in the Federal Employees Retirement System (FERS)
- ✓Paid annual and sick leave accrual
- ✓Work in a 5-Star CMS-rated healthcare facility
- ✓Integration into a leading research-driven academic environment
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the full vacancy announcement carefully.
- Prepare your resume and supporting documentation.
- Complete the online application and questionnaire.
- Submit your application package by the closing date.
- Complete the mandatory online USA Hire Assessment if prompted.
💡 General Tips
- Ensure your resume clearly highlights relevant administrative experience.
- Double-check that all required documents, including transcripts and veteran preference proof, are attached before submitting.
- Monitor your email for notifications regarding assessment links or status updates.
- Visit the USA Hire Applicant Resource Center to practice and prepare for assessments.
- Submit your application well before the 11:59 PM ET deadline to avoid technical issues.
Frequently Asked Questions
What is the career progression for an MSA?
This position is developmental, starting between GS-3 and GS-5, with a promotion potential to the GS-5 full performance level.
Do I need prior medical experience to apply?
Basic requirements are a high school diploma or equivalent. While medical experience is a plus, the VA provides development for the GS-3 and GS-4 levels.
Is telework available for this position?
No, this is an onsite position located at the Coralville VA Clinic; telework is not available.
What is the trial period?
New federal employees must complete a 1 or 2-year trial period to evaluate performance and professional conduct.
Is there promotion potential?
Yes, this position has a full performance level of GS-5.
Job from Veterans Health Administration
The Iowa City VA Health Care System is a hub for innovation, education, and patient-centered care. As a 5-Star CMS-rated facility, we pride ourselves on our commitment to excellence. Our academic partnership with the University of Iowa Carver College of Medicine ensures that we remain at the forefront of clinical practice and research.