Advance Your Career as a Medical Support Assistant at the VA

The VA Northeast Ohio Healthcare System is currently seeking a highly organized and compassionate individual to fill the role of Medical Support Assistant (Advanced). If you are looking for a career that offers both professional challenge and the immense personal satisfaction of serving those who have protected our nation, this role is for you. Located in the heart of Cleveland, this position is integral to the efficient operation of our ambulatory care services.

Job Responsibilities

As an Advanced Medical Support Assistant, your daily duties will involve high-level administrative tasks that keep the clinic running smoothly. Key responsibilities include:

Coordinating clinic appointment availability and utilization.
Managing communication between patients, clinical teams, and non-VA medical facilities.
Processing secure messaging through MyHealthyVet.
Participating in daily team huddles to ensure clinic goals are met.
Ensuring accurate entry of patient data into electronic records.

Requirements

Candidates must meet specific criteria to be considered for this GS-6 position:

U.S. Citizenship status.
Proficiency in written and spoken English.
One year of specialized experience at the GS-5 level.
Ability to pass a security/background investigation.

Salary and Grade Comparison

The position is classified at the GS-6 level. Below is a breakdown of the salary range provided for this role.

Pay Level	Annual Salary Range
GS-6	$47,414 - $61,638

Benefits

The VA provides an excellent benefits package for its employees, including comprehensive health coverage, a federal retirement plan, and generous leave policies. Being a federal employee also grants you access to nationwide career growth and transfer opportunities.

Application Tips

Be Detailed: Clearly describe your previous administrative experience. Use specific examples of how you handled patient scheduling or clinic management.
Check Deadlines: The system will not accept late applications. Submit your materials at least 24 hours before the closing date.
Prepare for Assessments: You will likely be prompted to complete the USA Hire assessment. Ensure you have a quiet environment and stable internet before starting.

This role is an excellent opportunity for anyone looking to enter or advance within the federal healthcare system. By supporting our Veterans, you are playing a vital role in our national healthcare mission. Apply through the USAJOBS portal today to begin your journey with the VA Northeast Ohio Healthcare System.

Why This Medical Support Assistant (Advanced) Job Matters

Make a meaningful impact on the lives of those who served our country as an Advanced Medical Support Assistant at the Louis Stokes Cleveland VA Medical Center.

Medical Support Assistant (Advanced) Job Overview

The VA Northeast Ohio Healthcare System is seeking a dedicated professional to serve as an Advanced Medical Support Assistant. In this critical role within the Patient Care Administrative Service, you will play a vital part in coordinating care, managing complex clinic schedules, and ensuring that our Veterans receive seamless administrative support. This position offers a rewarding opportunity to work in a fast-paced environment where your organizational skills and commitment to patient advocacy will directly contribute to the mission of providing world-class healthcare.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
Proficiency in spoken and written English
High school diploma or GED equivalent
One year of specialized experience equivalent to the GS-5 level
Must pass a background/security investigation
Participation in the seasonal influenza vaccination program
Must register for Selective Service if applicable

Preferred Qualifications for Medical Support Assistant (Advanced)

Advanced knowledge of medical terminology
Experience with complex scheduling and interdisciplinary coordinated care
Ability to communicate effectively with diverse clinical staff and patients
Proven track record of independently setting priorities and managing clinic workflows

Federal Benefits & Perks

✓Comprehensive health insurance options
✓Federal retirement savings plan (TSP)
✓Paid annual and sick leave
✓Career development and training programs
✓Opportunities for professional advancement within the VA system

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log in to your USAJOBS account.
Prepare your resume, ensuring it includes month/year of employment.
Complete the online questionnaire for this specific position.
Upload required documents, such as SF-50s or DD-214.
Submit your complete application package before the closing date.
Monitor your email for notifications regarding assessments or interview requests.

💡 General Tips

Be specific in your resume; do not rely on the hiring manager to assume your experience level.
Set aside at least three hours to complete the required USA Hire Assessments.
Double-check that all required documents are attached before submission.
Review your application status periodically through the USAJOBS portal.
If you require a reasonable accommodation for assessments, request it prior to starting the process.

Frequently Asked Questions

What is the work schedule for this position?

The position operates Monday, Tuesday, Thursday, Friday, and Saturday from 11:30 am to 8:00 pm, with Wednesdays and Sundays off.

Is this position eligible for telework?

No, this is an onsite position and telework is not available.

What happens if I cannot meet the influenza vaccination requirement?

Participation is a condition of employment for VA health care personnel. Exemptions for medical or religious reasons may be requested, but if not granted, failure to comply may lead to disciplinary action.

Can I apply if I am not a veteran?

Yes, this position is open to the public.

What is the trial period?

Employees are required to serve a 1- or 2-year trial period to demonstrate fitness and efficiency in the federal service.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The VA Northeast Ohio Healthcare System serves over 124,000 Veterans across 21 counties, providing a wide range of services from primary care to specialized medical interventions. Working with the VA means becoming part of a diverse, mission-driven team.