Launch Your Hospitality Career at Holloman AFB

Are you looking for a role that combines professional hospitality service with a meaningful mission? The Holloman Inn is seeking a motivated and detail-oriented Guest Services Representative to join their team in New Mexico. This position is a perfect fit for individuals who thrive in customer-facing roles and want to contribute to the well-being of the military community.

Job Responsibilities

As a Guest Services Representative, you are the face of the facility. Your primary responsibilities include:

Guest Registration: Efficiently checking guests in and out, issuing room keys, and confirming reservations.
Financial Duties: Processing payments, handling currency, balancing cash drawers, and preparing daily activity reports.
Facility Maintenance: Ensuring the front desk and lobby areas are welcoming and clean, and notifying maintenance of any reported issues.
Administrative Tasks: Updating room status, managing the 'lost and found' program, and processing night audit procedures.

Requirements

To qualify for this position, applicants must meet specific criteria:

Requirement	Description
Citizenship	Must be a U.S. citizen or legal resident.
Residency	Must reside within 100 miles of Holloman AFB.
Experience	Proven experience in clerical or cashiering roles.
Age	Must meet the state legal age for alcohol sales.

Salary Overview

This position offers a competitive starting wage of $15.00 per hour. As this is a NAF position, employees benefit from the stability of a federal military-connected organization while supporting MWR initiatives.

Benefits

Working for the Air Force NAF provides employees with access to various development programs and the opportunity to work in a unique, team-oriented environment dedicated to customer service excellence.

Application Tips

Be Detailed: Ensure your resume clearly outlines your relevant clerical or customer service experience. Do not assume the recruiter knows your duties.
Check Your Profile: Verify that your address in USAJobs is within the 100-mile local commuting area.
Follow Instructions: Submit all required documentation, including proof of eligibility if you are claiming a preference.

This role offers more than just a paycheck; it is a chance to provide high-quality support to our service members and their families. If you meet the qualifications and are ready to grow your career in a dynamic, mission-focused environment, prepare your application today.

Why This Guest Services Representative Job Matters

Launch your career in hospitality at Holloman Air Force Base—where every guest interaction makes a difference.

Guest Services Representative Job Overview

Join the dedicated team at the Holloman Inn as a Guest Services Representative. This role is a vital part of Air Force Services Non-Appropriated Funds (NAF) operations, ensuring that military members, families, and authorized guests receive world-class service. If you enjoy a fast-paced environment and possess a talent for customer care, this position offers a unique opportunity to support the mission of the Air Combat Command.

Requirements for Guest Services Representative

Must be a U.S. citizen or legal U.S. resident living within a 100-mile radius of Holloman AFB.
Proven experience in general clerical, administrative, or cashiering roles.
Demonstrated ability to handle multiple tasks simultaneously while maintaining high customer service standards.
Proficiency in basic mathematics to resolve billing issues and process currency transactions accurately.
Must meet the minimum legal age requirements for the sale of alcoholic beverages.
Must register for Selective Service if male and born after December 31, 1959.
Ability to successfully pass an employment verification (E-Verify) check.

Preferred Qualifications for Guest Services Representative

Previous experience in a hotel or lodging property management system.
Strong proficiency in conflict resolution and guest complaint management.
Flexible availability for rotating shifts, including nights, weekends, and holidays.
Experience managing professional cash handling and daily reporting.

Federal Benefits & Perks

✓Direct deposit payroll integration
✓Opportunity to support military Morale, Welfare and Recreation (MWR) activities
✓Stable work environment within a federal installation
✓Access to Air Force Services NAF professional development resources

💡 How to Apply Guest Services Representative Job & Insider Tips

Application Steps for Guest Services Representative Job

Create or log in to your USAJobs account.
Review the full job announcement carefully to ensure you meet all eligibility criteria.
Prepare your resume with complete contact information and a detailed history of your relevant work experience.
Gather required documentation, such as proof of eligibility, military documents, or certifications.
Complete the online application questionnaire thoroughly; inflated or inaccurate responses may result in disqualification.
Upload all necessary supporting documents and finalize your submission before the closing date.

💡 General Tips

Ensure your address in your USAJobs profile is within the 100-mile radius of Holloman AFB to meet the Area of Consideration.
Sanitize sensitive personal information from non-essential documents before uploading.
Double-check your application package for completeness; incomplete submissions will not be reviewed.
Include specific examples of volunteer work or community service if they demonstrate the required clerical or cashiering skills.

Frequently Asked Questions

What does NAF mean for this position?

NAF stands for Non-Appropriated Fund. These positions support Morale, Welfare and Recreation (MWR) programs and are funded by the revenue generated by these programs rather than federal tax dollars.

Is this a remote or telework position?

No. This role requires on-site presence at the Holloman Inn to perform guest services and front desk operations.

Can I substitute education for the required experience?

No, this specific position does not allow for education substitution; you must demonstrate qualifying work experience.

What is the work schedule like?

This is a flexible position with rotating shifts, including days, nights, weekends, and holidays.

How will I know if my application is received?

You will receive automated notifications via email regarding your application status throughout the hiring process.

Job from Air Combat Command

The Air Force Services Non-Appropriated Funds (NAF) team manages essential Morale, Welfare, and Recreation (MWR) activities across Air Force installations. The Holloman Inn provides lodging services for military personnel, families, and authorized guests. Joining the team means you are helping provide a home away from home for those who serve our country.