Launch Your Career at Walter Reed National Military Medical Center
Are you looking for a meaningful career where your administrative skills make a tangible difference in the lives of service members and their families? The Defense Health Agency (DHA) is currently seeking a motivated and detail-oriented Medical Support Assistant (Office Automation) to join the team at the prestigious Walter Reed National Military Medical Center in Bethesda, Maryland.
Job Responsibilities
As a Medical Support Assistant, you will be the backbone of our clinic operations. Your daily duties will include:
- Patient Reception: Serving as the primary point of contact for patients and visitors.
- Records Management: Maintaining accurate electronic and paper patient records in compliance with federal law.
- Appointment Coordination: Scheduling and managing clinical appointments effectively.
- Data Management: Utilizing automated systems to input and retrieve critical patient data.
- Clerical Support: Preparing medical request forms for blood work, patient orders, and administrative documentation.
Requirements
To qualify for this GS-05 position, you must demonstrate the following:
- Typing Skills: Proof of 40 WPM typing ability.
- Experience: One year of specialized experience in an ambulatory setting or a combination of education and experience.
- Documentation: A resume of two pages or less.
| Feature | Requirement Detail |
|---|---|
| Salary | $46,610 - $60,593 |
| Schedule | M-F 0730-1600 |
| Location | Bethesda, MD |
| Probation | 1-Year Period |
Salary and Benefits
Employees receive a competitive federal salary, including locality pay. Benefits include federal health insurance, retirement savings (TSP), and generous paid leave packages.
Application Tips
Ensure your resume uses plain language and clearly outlines your specific work experience. Because this is a competitive federal role, verify all dates and hours worked per week to prevent your application from being marked incomplete.
This is an outstanding opportunity to support the nation's military community. Apply today through the official USAJOBS portal to take the next step in your professional journey.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your administrative career with a mission-driven organization supporting those who serve—the Walter Reed National Military Medical Center is hiring a dedicated Medical Support Assistant.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency (DHA) at the Walter Reed National Military Medical Center is seeking a highly organized and proficient Medical Support Assistant (Office Automation). This role is critical to the daily operation of our outpatient clinics, serving as the first point of contact for patients and healthcare providers. You will handle vital recordkeeping, appointment coordination, and clerical support in a fast-paced clinical environment, ensuring that high standards of patient care and administrative compliance are maintained.
Requirements for Medical Support Assistant (Office Automation)
- U.S. Citizenship is required.
- Must be able to type 40 words per minute with 3 or fewer errors.
- One year of specialized experience equivalent to the GS-04 level in federal service.
- Experience must include receptionist duties, medical recordkeeping, and appointment coordination.
- Ability to complete an online assessment questionnaire.
- Submission of a resume that does not exceed two pages.
- Completion of a one-year probationary period.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Experience in an ambulatory care setting.
- Demonstrated proficiency in managing automated and paper-based medical record systems.
- Strong interpersonal skills for patient and visitor intake.
- Ability to work effectively in a clinical, patient-facing environment.
Federal Benefits & Perks
- ✓Competitive federal salary with locality pay
- ✓Comprehensive health and life insurance options
- ✓Federal retirement savings plan
- ✓Paid federal holidays and leave accrual
- ✓Professional development and training opportunities within the Department of Defense
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less, detailing relevant specialized experience and work hours.
- Complete the mandatory online application questionnaire.
- Upload required documentation, including transcripts if using education to qualify.
- Review your submission for accuracy to ensure no omissions before the closing date.
- Submit your application and monitor your status through the USAJOBS dashboard.
💡 General Tips
- Keep your resume concise; any resume exceeding two pages will be automatically disqualified.
- Clearly define your work experience by including the employer name, title, and specific dates of employment.
- Be precise with your hours worked per week, as this is used to calculate your qualifying experience.
- Use plain language and avoid technical acronyms that may be unfamiliar to HR reviewers.
- Submit your application early to allow time for potential system errors or virus scan delays.
Frequently Asked Questions
What is the typing requirement for this role?
You must be a qualified typist capable of typing at least 40 words per minute on a 5-minute test with three or fewer errors.
Can I substitute education for experience?
Yes, you may qualify with four years of education above high school or a combination of education and experience. Transcripts are required.
What is the page limit for the resume?
Your resume must be exactly two pages or less. Resumes longer than two pages will be removed from consideration.
Can I work remotely?
This position is not currently eligible for remote work.
What if I have foreign education?
You must have your foreign credentials evaluated by a recognized private organization to prove equivalence to U.S. standards.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is a global leader in military healthcare. We support the Department of Defense by providing medical, dental, and pharmacy programs to over 9.5 million uniformed service members, retirees, and their families. Working at Walter Reed offers a unique environment where you will collaborate with dedicated professionals to ensure readiness and excellence in healthcare delivery.