Lead IT Operations at the Department of Justice: Supervisory IT Specialist Opportunity

Are you a visionary IT leader seeking to make a tangible impact on the nation’s infrastructure? The Department of Justice (DOJ), Civil Division, is currently seeking a highly skilled Supervisory IT Specialist (Service Desk Supervisor) to join our mission-driven team in Washington, D.C. This high-level position offers the chance to lead critical service desk operations that directly support the people who uphold the rule of law.

Job Responsibilities

As the Service Desk Supervisor, you are the face of IT operations. You will not just manage tickets; you will manage the service lifecycle. Your core duties include:

Leadership & Strategy: Plan and direct all Service Desk and customer support functions, ensuring high availability and performance.
Incident & Asset Management: Oversee Tier 1 and Tier 2 support, device lifecycle management, and complex incident resolution.
Service Improvement: Analyze trends in service data to identify gaps and implement process enhancements that improve user productivity.
Cross-Functional Coordination: Collaborate with cybersecurity teams to ensure that all endpoint management activities align with federal security standards.

Core Competencies Comparison

Feature	Expectation
Experience Level	GS-13 Equivalency required
Leadership	High (Supervising teams & vendors)
Environment	Enterprise scale, mission-critical
Primary Focus	IT Service Management & Cybersecurity

Requirements

To qualify for this GS-14 position, you must demonstrate at least one year of specialized experience at the GS-13 level. This experience must clearly illustrate your ability to lead complex IT environments, manage incidents, and provide authoritative guidance to both staff and agency stakeholders. You must also successfully clear a high-risk security investigation.

Salary and Benefits

This position offers a competitive salary ranging from $143,913 to $187,093 per year, reflecting the high level of responsibility and the technical expertise required. Beyond compensation, you will enjoy:

Health and Life Insurance: A variety of plans to cover you and your family.
Retirement Security: Participate in the FERS retirement system and the Thrift Savings Plan (TSP).
Professional Growth: Access to federal training and leadership development programs.

Application Tips

Be Precise: Your resume must be two pages or less. Every entry should include the official title, employer details, dates, and clear duties.
Evidence-Based: Do not repeat the job description; tell us what you did. Provide concrete metrics on how you improved service delivery or resolved technical challenges.
Honesty Matters: This application requires a certification that you have written your own responses. Avoid AI-generated content to ensure your application remains eligible.

Frequently Asked Questions (FAQ)

Q: What is the deadline to apply? A: All applications must be submitted by 11:59 PM EST on October 28, 2026.

Q: Is a drug test required? A: No, a drug test is not listed as a requirement for this specific position.

Q: Does this job support remote work? A: This position is telework-eligible, but you must be able to perform your duties within the context of the Washington, D.C. office requirements.

Taking on the role of Supervisory IT Specialist at the DOJ is more than just a job; it is a commitment to public service. If you are a leader who thrives in complex technical environments and is ready to support the Department of Justice’s critical mission, we encourage you to review the full details and submit your application before the October deadline.

Why This Supervisory It Specialist (Service Desk Supervisor) Job Matters

Lead the future of IT service delivery for the Department of Justice’s Civil Division. Join a team dedicated to excellence, innovation, and the protection of constitutional freedoms in the heart of Washington, D.C.

Supervisory It Specialist (Service Desk Supervisor) Job Overview

The Department of Justice, Civil Division, is seeking a seasoned Supervisory IT Specialist to lead its Office of Information Technology Service Desk. In this pivotal role, you will serve as the primary operational lead for IT customer-facing services, ensuring that mission-critical users receive exceptional support. You will spearhead incident management strategies, oversee service desk operations, and provide expert guidance on endpoint management, cybersecurity integration, and service improvements. This position offers a unique opportunity to shape the technical landscape of one of the nation's most vital government agencies.

Requirements for Supervisory It Specialist (Service Desk Supervisor)

One year of specialized experience equivalent to at least the GS-13 level in the Federal service.
Proven track record in supervising enterprise IT customer support operations.
Expertise in managing Tier 1 and Tier 2 incident resolution and service desk workflows.
Experience coordinating technical activities across multi-disciplinary teams, contractors, and cybersecurity personnel.
Ability to develop and analyze IT service performance metrics and operational procedures.
Must be a U.S. citizen and successfully pass a high-risk, critical-sensitive security clearance investigation.

Preferred Qualifications for Supervisory It Specialist (Service Desk Supervisor)

Experience implementing ITIL or similar service management frameworks in large-scale environments.
Demonstrated ability to integrate secure configuration standards and endpoint protection into daily service operations.
Success in providing strategic recommendations to executive leadership regarding emerging technologies.
Strong proficiency in managing complex audio-video services and large-scale asset tracking systems.

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Generous retirement plans including the Federal Employees Retirement System (FERS) and TSP
✓Structured career advancement and promotion opportunities
✓Paid federal holidays and leave programs
✓Work-life balance with telework eligibility

💡 How to Apply Supervisory It Specialist (Service Desk Supervisor) Job & Insider Tips

Application Steps for Supervisory It Specialist (Service Desk Supervisor) Job

Log into your USAJOBS account.
Prepare a resume of two pages or less detailing your specialized experience.
Complete the online application questionnaire.
Submit your resume and any required documentation for CTAP/ICTAP, if applicable.
Submit your final application package by 11:59 PM EST on October 28, 2026.

💡 General Tips

Ensure your resume strictly adheres to the two-page limit.
Provide clear, quantified examples of your leadership in IT service operations to prove GS-13 equivalence.
Use your own words for the essay questions; do not use AI tools, as certification is required.
Verify that your resume maps directly to the competencies listed in the job announcement.
Review your application package thoroughly before submitting, as documents may take time to clear the internal virus scan.

Frequently Asked Questions

Is this position eligible for remote work?

The position is telework eligible; however, it is not listed as a remote position and requires a presence in Washington, D.C.

Does this role offer veterans' preference?

No. This position is processed under Direct Hire Authority, meaning veterans' preference and category rating procedures do not apply.

What is the security clearance level required?

This position is designated as Critical-Sensitive (CS)/High Risk, requiring a comprehensive national security background investigation.

Job from Offices, Boards And Divisions

The Department of Justice is the central agency responsible for enforcing the law and defending the interests of the United States. Within the DOJ, the Civil Division plays a vital role in representing the government in litigation and ensuring that administrative and operational functions run seamlessly. Working here means joining a culture of excellence, integrity, and public service.