Embark on a Rewarding Career: Advanced Medical Support Assistant at the VA
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently seeking talented individuals to fill the role of Advanced Medical Support Assistant (AMSA) at various locations throughout Indiana. This is your chance to contribute to a mission that honors those who have served our country.
Job Responsibilities
As an Advanced Medical Support Assistant, you will do more than just manage schedules. You will be an integral member of the Patient Aligned Care Team (PACT). Your daily duties include:
- Patient Coordination: Managing appointment cycles, ensuring patient flow is efficient, and verifying eligibility for various care programs.
- Interdisciplinary Collaboration: Communicating effectively with physicians, nurses, pharmacists, and social workers to coordinate care plans.
- Administrative Support: Processing secure messages, maintaining electronic medical records, and resolving complex scheduling issues.
- Patient Advocacy: Serving as a primary point of contact for veterans, addressing their concerns with tact, professionalism, and empathy.
Requirements
To be considered for this position, candidates must meet specific criteria:
- Citizenship: Must be a U.S. Citizen.
- Experience: At least six months of general administrative or clerical experience.
- Education: A high school diploma or GED equivalent is required.
- Assessment: Applicants must complete a series of online assessments to demonstrate their readiness for the role.
| Feature | Requirement Detail |
|---|---|
| Position Level | GS-6 |
| Location | Indiana (Fort Wayne, Marion, Mishawaka, Muncie) |
| Salary Range | $46,976 – $65,451 / year |
| Security Clearance | Not Required (Low Risk/Non-sensitive) |
Salary and Benefits
Competitive pay is a staple of federal employment. This position offers a salary ranging from $46,976 to $65,451 annually. Beyond the paycheck, the VA provides a robust benefits package, including:
- Comprehensive health, vision, and dental insurance options.
- FERS retirement plan, including a Thrift Savings Plan (TSP) with government matching.
- Paid annual and sick leave.
- Career mobility within the vast federal healthcare network.
Application Tips
To stand out, ensure your resume is tailored to reflect your specific experience with administrative and medical support tasks. Do not just list your duties; describe how you solved problems or improved clinic processes. Double-check your application for missing documents, such as transcripts or veteran preference forms, as incomplete packages will not be considered.
If you are organized, compassionate, and ready to serve our nation's heroes, we encourage you to apply for the Advanced Medical Support Assistant position today. Your dedication can make a tangible difference in the lives of veterans across Indiana.
Why This Medical Support Assistant (Advanced) Job Matters
Make a meaningful impact on the lives of those who served our nation by joining the VA as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking dedicated professionals to serve as Advanced Medical Support Assistants (AMSA) within the Veterans Health Administration. In this critical role, you will act as the administrative backbone of patient care, facilitating communication between veterans, clinical staff, and various medical facilities. You will be instrumental in managing the patient flow, coordinating interdisciplinary care, and ensuring that our veterans receive the efficient, compassionate service they deserve.
Requirements for Medical Support Assistant (Advanced)
- Must be a United States Citizen.
- Six months of general administrative, clerical, or customer service experience.
- High school diploma or GED equivalent.
- Proficiency in both spoken and written English.
- Successful completion of a background and security investigation.
- Participation in the annual seasonal influenza vaccination program.
- Completion of a 1- or 2-year trial period.
- Selective Service registration for males born after 12/31/1959.
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience equivalent to the GS-5 grade level.
- Advanced knowledge of medical terminology.
- Proficiency in clinical scheduling and patient health care portal management.
- Demonstrated ability to collaborate with interdisciplinary teams including physicians, nurses, and social workers.
- Proven track record in managing complex patient flow and administrative procedures.
- Exceptional ability to resolve patient concerns tactfully and effectively.
Federal Benefits & Perks
- ✓Comprehensive federal healthcare insurance options.
- ✓Generous paid annual and sick leave accrual.
- ✓Federal retirement savings plan (TSP) with matching contributions.
- ✓Stable career growth opportunities within the VA healthcare system.
- ✓Supportive, mission-driven work environment dedicated to veterans' health.
- ✓Annual leave accrual based on prior federal or military service.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log in to your account on the official federal jobs portal.
- Prepare a detailed resume showcasing specialized experience and specific duties.
- Review the job announcement and gather all required documents, including transcripts and SF-50s if applicable.
- Complete the online application and the questionnaire.
- Submit your full application package before the closing date.
- Complete the mandatory USA Hire assessment if prompted via email.
💡 General Tips
- Avoid copying and pasting language verbatim from the job posting into your resume.
- Include specific, measurable examples of how you handled administrative tasks and patient interactions.
- Clearly list your work history with dates (month/day/year) and hours worked per week.
- Ensure your transcripts are official or unofficial, clearly showing your name and the institution's details.
- Use the 'Track My Application' feature to monitor the status of your assessments and overall submission.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
An AMSA provides specialized administrative support in medical settings, managing patient appointments, verifying insurance, updating records, and acting as a bridge between patients and the clinical care team.
Are there specific education requirements?
Yes, applicants must have at least a high school diploma or equivalent. Education must be supported by official transcripts if your application relies on it for qualification.
Can I work remotely for this position?
No, this is not a virtual or remote position. The work is performed on-site at VA medical centers or clinics.
What is the trial period for this job?
*A: New hires must complete a 1- or 2-year trial period to demonstrate their suitability for the federal service.*
Is influenza vaccination mandatory?
*A: Yes, participation in the seasonal influenza vaccination program is a condition of employment for all VA Health Care Personnel.*
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Providing comprehensive care to millions of veterans, the VHA is committed to a 'Whole Health' approach. By working with the VA, you become part of a network that spans hospitals, community clinics, and research centers, all unified by the goal of delivering compassionate, accessible, and high-quality medical services.