Become a Lead Medical Support Assistant at the VA in Montrose
Are you looking to advance your career in healthcare administration while making a significant impact on the lives of those who served our nation? The Veterans Health Administration (VHA) is currently hiring a Lead Medical Support Assistant (MSA) for their facility in Montrose, New York. This role offers the unique opportunity to combine administrative leadership with direct support for veteran patient care. If you are organized, a strong communicator, and passionate about process improvement, this could be your next career step.
Job Responsibilities
As a Lead MSA, your primary duty is to oversee administrative functions that ensure smooth clinical operations. Your responsibilities will include:
- Leadership: Training new staff on clerical processes and supervising daily workflow assignments.
- Patient Coordination: Scheduling appointments, managing consults, and verifying pre-appointment requirements like labs and imaging.
- Quality Assurance: Conducting audits to ensure accurate scheduling and managing clinic access to care.
- Data Management: Utilizing advanced scheduling software to maintain clinic grids and patient records.
- Customer Service: Acting as a front-line point of contact, handling patient inquiries with empathy and professionalism.
Requirements
To be considered for this GS-07 position, applicants must meet several criteria:
- Must be a U.S. Citizen.
- Must have a high school diploma or GED.
- Must pass a pre-employment physical and drug screening (where applicable).
- Must show proficiency in written and spoken English.
- Must be able to pass a background/security clearance check.
Salary Overview
This position offers a competitive federal salary range. Use the table below for quick reference.
| Pay Grade | Minimum Annual Salary | Maximum Annual Salary |
|---|---|---|
| GS-07 | $59,465 | $77,306 |
Benefits
Employees of the Veterans Health Administration enjoy a comprehensive benefits package designed to support their professional and personal well-being, including health insurance, retirement planning through the Thrift Savings Plan (TSP), and generous leave accrual.
Application Tips
- Be Specific: In your resume, provide detailed examples of your experience with medical scheduling systems.
- Documentation: Do not miss the Required Documents section. If you are a veteran, include your DD-214.
- Follow Up: Track your application status directly through the USAJOBS portal.
Join a team where your work directly supports the health and wellness of our veterans. If you have the leadership skills to manage clinical administrative processes and want a stable, fulfilling career, apply today for the Lead Medical Support Assistant role in Montrose.
Why This Lead Medical Support Assistant Job Matters
Elevate your healthcare administrative career by leading clinical support operations for our nation’s heroes at the VA.
Lead Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Lead Medical Support Assistant (MSA) for Outpatient Services in Montrose, New York. In this pivotal role, you will provide administrative leadership, train staff, and ensure seamless clinical workflows. You will serve as a point of contact for veterans, ensuring their healthcare experience is efficient, professional, and compassionate.
Requirements for Lead Medical Support Assistant
- U.S. Citizenship
- High school diploma or GED equivalent
- Proficiency in written and spoken English
- Ability to pass a pre-employment physical examination
- Participation in the seasonal influenza vaccination program
- Ability to pass a background/security investigation
- Selective Service registration for males born after 12/31/1959
Preferred Qualifications for Lead Medical Support Assistant
- One year of specialized experience equivalent to the next lower grade level (GS-05)
- Advanced knowledge of medical terminology and clinical flow processes
- Proven ability to lead, train, and mentor clerical staff
- Expertise in managing clinic grids, scheduling software, and patient electronic records
- Experience in resolving patient complaints and managing workplace conflicts
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Federal retirement savings plan (TSP)
- ✓Generous paid annual leave and sick leave accrual
- ✓Opportunities for professional development and training
- ✓Stable work-life balance with a Monday-Friday schedule
💡 How to Apply Lead Medical Support Assistant Job & Insider Tips
Application Steps for Lead Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Review the full vacancy announcement and prepare your long-form resume.
- Complete the online occupational questionnaire.
- Upload all required supporting documentation (e.g., transcripts, SF-50s, DD-214).
- Submit your application package before the closing date of October 22, 2026.
💡 General Tips
- Ensure your resume explicitly details your experience in years and months to prove you meet the grade-level requirements.
- Highlight your specific experience with clinical scheduling and patient record systems.
- Double-check that all required documents are attached before hitting submit.
- Monitor your email for status updates, as all communications regarding your application will be digital.
Frequently Asked Questions
What is the work schedule for this position?
The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.
Is this a remote or virtual position?
No, this is an onsite position located at the VA Medical Center in Montrose, New York.
What happens if I don't have all my educational transcripts ready?
If you are using education to qualify, you must include your transcripts in your application package. Failure to provide them may impact your eligibility.
Is this role eligible for telework?
*A: No, this is an onsite position requiring daily attendance at the Montrose facility.*
Does this job require a specific degree?
*A: While a high school diploma is the baseline, strong experience in medical administration is highly preferred for the lead role.*
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is committed to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." Working for the VHA means being part of a large, mission-driven team dedicated to providing whole-health care to our Veterans.