A Rewarding Career Awaits: Medical Support Assistant (Advanced) at the VA
Are you looking for a career that combines administrative excellence with a mission to serve those who have served? The Department of Veterans Affairs (VA) is hiring a Medical Support Assistant (Advanced) to join the Central Texas Veterans Health Care System (CTVHCS) in Temple, Texas. This is a unique opportunity to join one of the largest integrated healthcare systems in the nation.
About the Central Texas Veterans Health Care System
The CTVHCS is a Complexity Level 1A facility serving 39 counties across Central Texas. From the main campuses in Temple and Waco to various community-based outpatient clinics, the system is dedicated to fulfilling President Lincoln’s promise to care for Veterans, their families, and survivors. As an employee here, you will benefit from working in a supportive, professional environment where your contributions directly improve the lives of our nation's heroes.
Job Responsibilities
In this role, you will be assigned to the Social Work Service (SWS) Geriatrics and Extended Care (GEC) programs. Your core responsibilities include:
- Patient Scheduling: Act as the primary point of contact for scheduling specialty care, managing appointments, and minimizing no-shows.
- Administrative Support: Organize electronic files, track and analyze data, and compile reports for program management.
- Communication: Serve as a bridge between Veterans and clinical staff, including doctors, social workers, and nurses.
- Documentation: Ensure medical records are updated, scanned, and indexed correctly within the VistA Imaging system.
Requirements
You must meet the following criteria to be considered:
- Citizenship: U.S. Citizenship is required.
- Education: High school diploma or GED.
- Proficiency: Must be proficient in both spoken and written English.
- Assessment: Completion of required USA Hire competency-based assessments.
- Trial Period: Ability to complete a 1 to 2-year trial period successfully.
Salary and Comparison Table
The position offers a competitive salary structure consistent with federal government standards.
| Feature | Details |
|---|---|
| Salary Range | $48,807 - $63,449 per year |
| Job Grade | GS-06 |
| Schedule | Full-time, Mon-Fri |
| Location | Temple, Texas |
| Status | Excepted Service |
Benefits of Federal Employment
Working for the VA provides more than just a paycheck. Employees gain access to a comprehensive benefits package, including:
- Paid Time Off: 13–26 days of annual leave, plus 13 days of sick leave and 11 paid federal holidays.
- Parental Leave: Up to 12 weeks of paid leave following the birth or placement of a child.
- Retirement: Traditional pension plan and a 401K-style Thrift Savings Plan with employer matching.
- Insurance: A wide selection of health, dental, vision, and long-term care insurance options.
How to Apply
Applying for a federal position requires precision. Follow these steps:
- USAJOBS Account: Ensure your profile is updated and your resume is uploaded.
- Documentation: Have your SF-50 (if applicable), transcripts, and any professional certifications ready to upload.
- Questionnaire: Complete the online assessment thoroughly; do not rush through the questions.
- Deadline: Ensure your application packet is submitted by 11:59 PM ET on the closing date, October 20, 2026.
If you are organized, detail-oriented, and passionate about helping Veterans, this Medical Support Assistant role offers the perfect blend of stability and purpose. Apply today to start your career with the Central Texas Veterans Health Care System.
Why This Medical Support Assistant (Advanced) Job Matters
Join the VA team as an Advanced Medical Support Assistant and make a direct, meaningful impact on the care of our nation’s Veterans in Central Texas.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs (VA) is seeking a dedicated Medical Support Assistant (Advanced) to provide critical administrative and clinical support within the Social Work Service (SWS) Geriatrics and Extended Care (GEC) programs. Based in Temple, Texas, this role serves as a vital link in the patient care chain, coordinating appointments, managing complex medical documentation, and facilitating communication across interdisciplinary clinical teams. You will play a key role in ensuring that our Veterans receive timely, high-quality care while helping our clinic run efficiently.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen.
- Must be proficient in spoken and written English.
- Registration with Selective Service for males born after 12/31/1959.
- Must successfully complete a background and security investigation.
- Compliance with annual seasonal influenza vaccination requirements.
- Completion of a 1 or 2-year trial period.
- High school diploma or GED.
Preferred Qualifications for Medical Support Assistant (Advanced)
- Experience coordinating services with long-term care facilities.
- Proficiency in Microsoft applications and VISTA software.
- Working knowledge of medical terminology and scheduling protocols.
- Ability to analyze data and report findings to various organizational levels.
- Demonstrated skill in prioritizing and managing multiple workflows in a healthcare environment.
Federal Benefits & Perks
- ✓Competitive Federal salary and regular pay increases.
- ✓Generous paid time off (up to 50 days including annual leave, sick leave, and holidays).
- ✓Paid parental leave for eligible employees.
- ✓Childcare subsidy program for qualifying families.
- ✓Federal pension plan and 401K-style retirement benefits (TSP).
- ✓Comprehensive federal health, dental, vision, and life insurance options.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Prepare your resume and gather required documentation (SF-50, transcripts, certifications).
- Complete the online application and questionnaire before the closing date.
- Complete the required USA Hire assessments as notified via email.
- Submit your final application packet by 11:59 PM ET on the closing date.
💡 General Tips
- Read the entire announcement carefully to understand all eligibility criteria.
- Ensure your resume specifically reflects the duties and skills listed in the job description.
- Use the 'Track this application' feature in USAJOBS to stay updated on your status.
- If you require a reasonable accommodation for the assessment, request it early in the process.
- Double-check that all required supporting documents (e.g., transcripts, licenses) are attached.
Frequently Asked Questions
What is the work schedule for this position?
The position is a standard Monday through Friday schedule, typically from 7:30 AM to 4:00 PM.
Is this a remote or telework position?
This is not a virtual position. Telework is available on an ad-hoc basis only.
Do I need previous medical experience to apply?
While no specific years of experience are required for the base level, you must demonstrate the ability to handle administrative tasks and medical terminology.