Lead Medical Support Assistant: Empowering Veteran Care in Los Angeles

Are you an experienced administrative professional with a passion for healthcare and service? The Veterans Health Administration (VHA) is looking for a dynamic Lead Medical Support Assistant to join the team at the West Los Angeles Outpatient Clinic. This position is ideal for individuals who want to combine their organizational skills with a mission-driven career that supports those who have served our nation.

Job Responsibilities

As a Lead Medical Support Assistant, you are the backbone of clinic operations. You will:

Coordinate daily clinical activities across multiple specialties.
Monitor clinic schedules and appointment availability.
Provide mentorship and on-the-job training to junior staff.
Serve as a point of contact for Veterans and their families, ensuring high-quality customer service.
Analyze clinic workflow to identify and implement process improvements.

Comparison Table: Your Career Growth

Feature	Entry-Level MSA	Lead Medical Support Assistant
Scope	Individual task execution	Oversight of team workflows
Decision Making	Standard protocols	Independent judgment & troubleshooting
Training	Receiving training	Providing staff development
Impact	Patient-level support	Clinic-wide efficiency

Requirements

To be considered for this role, you must meet several federal requirements:

Citizenship: Must be a U.S. Citizen.
Experience: You need at least six months of administrative, clerical, or customer service experience.
Skills: Proficiency in English (written and spoken) is required.
Screening: Successful completion of a background investigation is mandatory.

Salary Overview

This position offers a competitive federal salary ranging from $62,504 to $81,257 per year, commensurate with your experience and qualifications.

Benefits

Working for the VA comes with a robust benefits package, including:

Competitive health and life insurance.
Paid time off and federal holidays.
Excellent retirement savings opportunities through the Federal Employees Retirement System (FERS).
Potential for annual leave accrual based on prior federal service.

Application Tips

Customize Your Resume: Clearly document your experience with dates, hours worked per week, and specific accomplishments.
Use the Questionnaire: Answer every question honestly and thoroughly.
Stay Organized: Keep copies of all your documentation, including transcripts and past SF-50s if applicable.

This role is more than just an administrative job; it is an opportunity to lead a team that changes lives. If you have the experience and the drive to help us provide better care for Veterans, we encourage you to apply today via the USAJOBS portal.

Why This Lead Medical Support Assistant Job Matters

Elevate your career while serving those who served: Join the VA as a Lead Medical Support Assistant in Los Angeles.

Lead Medical Support Assistant Job Overview

The Veterans Health Administration is seeking a dedicated Lead Medical Support Assistant to join our team at the West Los Angeles Outpatient Clinic. In this pivotal role, you will provide expert administrative support within an interdisciplinary care model, ensuring that Veterans receive timely, high-quality service. You will act as a key liaison, managing complex clinic schedules, facilitating communication across departments, and mentoring staff to ensure the highest standards of patient care and administrative efficiency.

Requirements for Lead Medical Support Assistant

United States Citizenship.
Proficiency in spoken and written English.
Selective Service registration for males born after 12/31/1959.
Ability to pass a background/security investigation.
Six months of specialized clerical, office, or customer service experience, or equivalent education.
Participation in the annual seasonal influenza vaccination program.
Completion of a trial period as a condition of employment.

Preferred Qualifications for Lead Medical Support Assistant

One year of experience at the GS-6 level, or equivalent, involving supervision or leadership of medical support staff.
Advanced knowledge of medical terminology and clinical flow processes.
Expertise in using complex patient management software in an interdisciplinary setting.
Proven ability to organize work, delegate tasks, and adjust workflows to meet clinic deadlines.
Strong communication skills for effective coordination with interdisciplinary care teams.

Federal Benefits & Perks

✓Comprehensive federal health insurance options.
✓Generous annual leave and sick leave accrual.
✓Federal retirement plan participation.
✓Opportunities for professional development and training.
✓Work-life balance with standard day-shift hours.

💡 How to Apply Lead Medical Support Assistant Job & Insider Tips

Application Steps for Lead Medical Support Assistant Job

Create or log in to your USAJOBS account.
Review the full job announcement carefully to ensure eligibility.
Prepare a detailed resume including specific duties, dates of employment, and hours worked per week.
Complete the online questionnaire and attach all required supporting documents.
Submit your application package by 11:59 PM ET on the closing date.
Monitor your email for potential USA Hire Assessment instructions.

💡 General Tips

Be specific and clear in your resume regarding your experience; do not rely on the hiring agency to make assumptions.
Set aside at least three hours to complete any required USA Hire Assessments.
Ensure your resume explicitly maps your experience to the KSA (Knowledge, Skills, and Abilities) requirements listed in the announcement.
Verify all uploaded documents are legible and clearly labeled.
Use the 'Track this application' feature in USAJOBS to stay updated on your status.

Frequently Asked Questions

What is the primary role of a Lead Medical Support Assistant?

You will manage administrative patient support, oversee clinic schedules, mentor support staff, and facilitate communication between providers and Veterans.

Is remote work available for this position?

No, this is an on-site, in-person position located at the West Los Angeles Outpatient Clinic.

What documents are strictly required?

At a minimum, you need a detailed resume. Depending on your eligibility, you may also need transcripts, an SF-50 (for federal employees), or military service documents like the DD-214.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is committed to providing world-class, whole-health care. The Greater Los Angeles VA Health Care System serves a massive veteran population, focusing on personalized health plans, healing environments, and strong community connections. By joining the VHA, you become part of a network that prioritizes the health and well-being of America's Veterans above all else.