Advanced Medical Support Assistant Career: Serve Those Who Served
Are you looking to make a meaningful impact on the lives of America’s heroes? The Department of Veterans Affairs (VA) at the Louisville VA Medical Center is currently hiring for an Advanced Medical Support Assistant (MSA). This role is perfect for administrative professionals who thrive in fast-paced, clinical environments and are dedicated to providing compassionate, efficient care to Veterans.
Job Responsibilities
As an Advanced Medical Support Assistant, your primary duty is to ensure the smooth operation of our specialty outpatient clinics. You will serve as the administrative backbone of a care team that includes physicians, nurse practitioners, and clinical associates.
Key Daily Tasks:
- Coordinating patient schedules and appointments.
- Updating demographic and insurance information.
- Facilitating interdisciplinary communication between medical staff and patients.
- Managing patient flow and administrative compliance for specialty referrals.
- Ensuring adherence to HIPAA and privacy laws.
Requirements
To be eligible for this position, applicants must meet specific federal standards:
- Citizenship: You must be a U.S. citizen.
- Experience: You must have one year of specialized experience equivalent to the GS-5 grade level.
- Education: A high school diploma or GED is required.
- Proficiency: You must demonstrate strong written and oral English skills.
- Assessment: Candidates are required to complete an online USA Hire assessment.
Salary Overview
This position offers a competitive federal salary range within the GS-6 grade level.
| Pay Detail | Information |
|---|---|
| Salary Range | $50,161 - $65,208 |
| Pay Interval | Per Year |
| Grade Level | GS-6 |
Benefits
Working for the VA comes with a suite of federal benefits designed to support your long-term well-being and financial stability:
- Health Insurance: Access to the Federal Employees Health Benefits (FEHB) program.
- Leave: Earn annual and sick leave based on your length of service.
- Retirement: Participate in the Federal Employees Retirement System (FERS).
- Work-Life Balance: Structured Monday-Friday schedules.
Application Tips
- Detailed Resumes Matter: Avoid vague descriptions. List your specific duties, hours per week, and dates of employment.
- Document Everything: Ensure your SF-50, transcripts, and any veterans' preference documents are attached before the closing date.
- Prepare for the Assessment: Utilize the USA Hire resource center to familiarize yourself with the testing process.
Frequently Asked Questions (FAQ)
Q: What is the work environment like? A: It can be fast-paced and occasionally stressful during peak clinic hours, but it is a highly supportive team-based environment.
Q: Is there a trial period? A: Yes, all new hires in this role are required to complete a 1- or 2-year trial period to evaluate performance.
The role of an Advanced Medical Support Assistant is essential to the mission of the Department of Veterans Affairs. If you possess the organizational expertise and the drive to help those who served our country, we encourage you to apply. Start your journey with the Louisville VA Medical Center today and become a valued part of our healthcare mission.
Why This Medical Support Assistant (Advanced) Job Matters
Advance your career in healthcare administration with the Robley Rex VA Medical Center—where your organizational skills directly support those who served our nation.
Medical Support Assistant (Advanced) Job Overview
The Louisville VA Medical Center is seeking a dedicated Advanced Medical Support Assistant to join our specialty outpatient clinic team. In this pivotal role, you will act as a key point of contact within a multidisciplinary care team—comprised of providers, nurses, and clinical associates—to ensure seamless administrative support and high-quality patient care for our nation's Veterans.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- Proficiency in written and spoken English
- High school diploma or GED
- One year of specialized experience equivalent to the GS-5 grade level
- Successful completion of a background/security investigation
- Participation in the seasonal influenza vaccination program
- Completion of a 1- or 2-year trial period
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced knowledge of interdisciplinary care delivery models
- Expertise in medical terminology and healthcare scheduling systems
- Proven ability to manage complex clinic workflows and patient data
- Experience in Revenue and Cost Recovery programs
- Strong interpersonal skills for collaborating with diverse clinical teams
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Generous paid annual and sick leave
- ✓Participation in the Federal Employees Retirement System (FERS)
- ✓Opportunities for professional development and training
- ✓Stable work-life balance
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log in to your USAJOBS account.
- Review the full vacancy announcement carefully.
- Prepare your long-form resume, ensuring duties, hours per week, and dates are clearly stated.
- Complete the online application questionnaire.
- Attach all required documents, including SF-50s and transcripts if applicable.
- Submit your application package before the 11:59 PM ET deadline on the closing date.
- Monitor your email for a link to complete the required USA Hire Assessment.
💡 General Tips
- Be specific: Do not just list job titles; describe your actual duties and how they match the requirements.
- Use your most recent SF-50 (2026) to verify your current grade level.
- Set aside at least 3 hours for the online assessment, though it may take less time.
- Ensure your resume includes month and year start/end dates for every position.
- Check your application status frequently via the USAJOBS dashboard.
Frequently Asked Questions
Is telework available for this position?
No, this is an on-site position at the Louisville VA Medical Center.
What happens if I don't have my SF-50?
An SF-50 is required to verify your eligibility and previous federal experience. If you are a current or former federal employee, you must provide it to be considered.
Do I need to be a veteran to apply?
No, this position is open to the public, though veterans' preference is applicable for eligible candidates.
Job from Veterans Health Administration
The Robley Rex Veterans Affairs Medical Center is a premier healthcare facility serving the needs of veterans across Central and Western Kentucky and Southern Indiana. As a level 1b facility affiliated with the University of Louisville, the center integrates cutting-edge research, teaching, and patient care, offering a robust environment for career growth and professional development.