Advanced Medical Support Assistant: A Career of Service in Louisville
Are you looking to transition into a career where your administrative talents directly benefit those who have served our country? The Robley Rex Veterans Affairs Medical Center in Louisville, Kentucky, is currently hiring an Advanced Medical Support Assistant. This role is perfect for detail-oriented individuals who excel in fast-paced, clinical environments and want to play a key role in the patient experience.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the link between the patient and the care team. Your responsibilities include:
- Managing scheduling for complex interdisciplinary care.
- Coordinating clinic operations to ensure smooth patient flow.
- Utilizing advanced electronic health records and specialized VA systems.
- Collaborating with providers, including MDs, NPs, and social workers.
- Managing administrative tasks related to patient eligibility and insurance.
Requirements
To be considered for this position, applicants must meet the following criteria:
- Must be a U.S. Citizen.
- High school diploma or GED equivalent.
- One year of specialized administrative experience equivalent to the GS-5 grade level.
- Ability to pass background/security checks.
- Proficiency in English (written and spoken).
Salary Overview
| Grade | Annual Salary Range |
|---|---|
| GS-6 | $50,161 - $65,208 |
Benefits
Working for the VA offers a competitive federal benefits package that supports both your personal and professional growth, including comprehensive health coverage, robust retirement plans, and generous leave policies.
Application Tips
- Be Specific: Describe your duties in detail. Use numbers and concrete examples.
- Verify Eligibility: Ensure your SF-50 clearly shows your work history.
- Complete Assessments: Do not delay taking the USA Hire assessment once notified.
If you are ready to use your organizational skills to support Veterans in the Louisville area, this position offers a stable, impactful path within the federal government. Review the requirements and submit your application before the closing date of November 9, 2026.
Why This Medical Support Assistant (Advanced) Job Matters
Join the Robley Rex VAMC team in Louisville and make a direct impact on the lives of those who served our nation as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) Job Overview
The Louisville VA Medical Center is seeking dedicated individuals to join our Specialty Care teams as Advanced Medical Support Assistants. In this vital role, you will be the backbone of our outpatient clinic operations, coordinating essential administrative functions, facilitating interdisciplinary communication, and ensuring Veterans receive timely, compassionate, and efficient healthcare services.
Requirements for Medical Support Assistant (Advanced)
- United States Citizenship
- High school diploma, GED, or state-issued proficiency certificate
- Proficiency in written and spoken English
- One year of experience equivalent to the GS-5 grade level
- Ability to pass a background/security investigation
- Must complete the online USA Hire Assessment
- Registration with Selective Service for males born after 12/31/1959
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced knowledge of medical terminology
- Experience in scheduling and coordinating patient appointments across interdisciplinary models
- Familiarity with VA health information portals and outside patient referral processes
- Demonstrated ability to communicate tactfully with clinical staff and external stakeholders
- Strong organizational skills and ability to manage multiple administrative priorities simultaneously
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Participation in the Federal Employees Retirement System (FERS)
- ✓Generous paid vacation, sick leave, and federal holidays
- ✓Access to state-of-the-art medical technology and training
- ✓Opportunities for career advancement within the VA healthcare system
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Review the full vacancy announcement details carefully.
- Prepare a detailed resume highlighting duties, hours per week, and specific dates of employment.
- Gather required documents, including your most recent 2026 SF-50 and transcripts if applicable.
- Complete the online application and mandatory questionnaire.
- Monitor your email for a link to the USA Hire Assessment if required.
- Submit your complete package by the closing date of November 9, 2026.
💡 General Tips
- Ensure your resume provides specific examples of administrative work, avoiding vague job descriptions.
- Always include the exact start and end dates (month/year) for every position listed.
- Verify your SF-50 clearly demonstrates your one year of experience at the next lower grade level.
- Set aside at least 3 hours to complete the USA Hire assessment without interruptions.
- Check your application status regularly through your USAJOBS dashboard.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
You will manage administrative flow in specialty clinics, including scheduling, facilitating consults, updating patient information, and collaborating with doctors and nursing staff to ensure seamless care.
Can I substitute education for the required experience?
No, there is no substitution of education for the required one year of specialized administrative experience at this specific grade level.
Is telework available for this position?
No, this is an onsite position requiring physical presence at the Louisville VA Medical Center.
What is the work environment like?
*A: The environment is professional and can be fast-paced during peak clinic hours, requiring a candidate who can remain calm and efficient under pressure.*
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise to provide high-quality healthcare to our Veterans. The Louisville VAMC is a Level 1b tertiary care facility, serving as a hub for innovation, research, and clinical excellence. By working here, you become part of an academic-affiliated medical center that prioritizes a continuum of care and patient-centered, whole-health models.