Become an Advanced Medical Support Assistant with the Department of Veterans Affairs

Are you looking for a career that combines administrative expertise with a meaningful mission? The Department of Veterans Affairs (VA) is currently hiring for the position of Advanced Medical Support Assistant (MSA) at the San Francisco VA Health Care System. This role is essential to our mission of providing high-quality care to those who have served in our nation's military.

Job Responsibilities

As an Advanced MSA, your day-to-day work will be dynamic and critical to patient care. Responsibilities include:

Care Coordination: Processing consults and coordinating care with external providers.
Administrative Support: Managing scheduling, authorizations, and documentation using advanced clinical systems.
Collaboration: Working closely with doctors, nurses, and third-party administrators to ensure seamless care delivery.
Patient Communication: Acting as a primary contact for Veterans to assist with appointments and administrative inquiries.

Requirements

To be eligible for this position, applicants must meet the following criteria:

Citizenship: Must be a U.S. citizen.
Education/Experience: Must possess one year of experience equivalent to the GS-5 grade level.
Language: Proficiency in written and spoken English is required.
Vaccination: Participation in the annual influenza program is mandatory.

Salary and Comparison Table

The Advanced MSA position is categorized under the GS-6 pay scale.

Pay Level	Annual Salary Range
GS-6	$63,094 – $82,021

Benefits

Working for the federal government offers a robust benefits package, including:

Health and Wellness: Premium-subsidized health, dental, and vision insurance.
Retirement: Access to the Federal Employees Retirement System (FERS) and the Thrift Savings Plan (TSP).
Work-Life Balance: Generous paid leave, including vacation and sick time.
Growth: Continuous training and development opportunities.

Application Tips

Be Precise: Describe your experience clearly; do not leave room for assumptions.
Documentation: Ensure your resume, transcripts, and any specialized certificates are uploaded correctly.
Formatting: Use the VA-provided clinical resume template to ensure all necessary data points are captured.

Frequently Asked Questions (FAQ)

Q: How many openings are available? A: There are currently four openings available under this announcement.

Q: Is relocation assistance offered? A: No, relocation or recruitment incentives are not authorized for this position.

If you are a detail-oriented professional with a passion for healthcare administration, we encourage you to apply. This role offers not just a salary, but the chance to be part of a team dedicated to honoring the service of our Veterans.

Why This Advance Medical Support Assistant Job Matters

Join the Veterans Health Administration as an Advanced Medical Support Assistant and play a pivotal role in ensuring our nation’s heroes receive the world-class care they deserve.

Advance Medical Support Assistant Job Overview

The San Francisco VA Health Care System is seeking dedicated individuals to join our Office of Community Care. As an Advanced Medical Support Assistant (MSA), you will serve as a vital link between Veterans, medical providers, and administrative teams. You will manage complex scheduling, coordinate care referrals, and ensure administrative accuracy in a fast-paced clinical environment, directly contributing to the well-being of those who have served our country.

Requirements for Advance Medical Support Assistant

Must be a United States Citizen.
Proficiency in spoken and written English.
Ability to pass a pre-employment physical examination.
Must undergo a background and security investigation.
Must participate in the seasonal influenza vaccination program.
Selective Service registration for males born after December 31, 1959.
Completion of a 1- or 2-year trial period as a condition of employment.

Preferred Qualifications for Advance Medical Support Assistant

One year of specialized experience equivalent to the GS-5 grade level.
Demonstrated ability to collaborate with multi-disciplinary clinical teams.
Advanced knowledge of medical terminology and healthcare delivery processes.
Experience with electronic medical record systems and administrative scheduling.
Strong communication and interpersonal skills for patient conflict resolution.

Federal Benefits & Perks

✓Comprehensive Federal health insurance plans.
✓Generous paid time off, including annual and sick leave.
✓Federal retirement benefits including the Thrift Savings Plan (TSP).
✓Opportunities for professional development and career growth within the VA.
✓Life insurance coverage options.
✓Potential credit toward annual leave accrual for prior work experience.

💡 How to Apply Advance Medical Support Assistant Job & Insider Tips

Application Steps for Advance Medical Support Assistant Job

Create or log in to your USAJOBS account.
Review the specific resume requirements provided in the announcement.
Complete the online occupational questionnaire.
Upload your resume and any applicable supporting documents (e.g., transcripts, SF-50).
Submit your complete application package before the closing date.

💡 General Tips

Ensure your resume clearly articulates how your previous experience matches the GS-6 grade level requirements.
Use the provided standard Clinical Resume template to help organize your professional history.
Double-check that all required documentation is attached before submitting to avoid disqualification.
Monitor your email regularly for status updates regarding your application status.
Tailor your resume to highlight your experience in medical administrative support roles.

Frequently Asked Questions

What is the primary role of an Advanced MSA?

An Advanced MSA manages administrative tasks in the Office of Community Care, including scheduling, coordinating specialist appointments, processing consults, and maintaining medical records.

Can I work remotely for this position?

No, this is not a virtual position; it requires an on-site presence at one of our VA facility locations.

Is a background check required?

Yes, all selected applicants are subject to a security and background investigation as part of the onboarding process.

Job from Veterans Health Administration

The San Francisco VA Health Care System (SFVAHCS) has served Veterans since 1934. We pride ourselves on innovation, cutting-edge research, and compassionate patient care. Our network spans multiple outpatient clinics, including locations in San Bruno, Santa Rosa, and Vallejo, providing comprehensive health services to the Veteran community.