Launch Your IT Career with the Department of Veterans Affairs
Are you looking to use your technical expertise to support those who have served our country? The Department of Veterans Affairs (VA) Office of Information and Technology (OIT) is currently hiring IT Specialists to join their dynamic End User Operations team. This is a unique opportunity to contribute to a mission-critical organization while advancing your professional career.
Job Responsibilities
In this role, your daily tasks will be diverse and highly impactful. You will be the primary point of contact for technical support, responsible for:
- Diagnosing and resolving hardware, software, and application incidents.
- Managing the installation and movement of IT equipment.
- Providing desk-side and bench-top repair for various endpoints, including PCs, tablets, and smartphones.
- Documenting trends to suggest system improvements.
- Training lower-level IT staff on account management procedures.
Requirements
Candidates must meet the following criteria to be considered:
- Citizenship: Must be a U.S. Citizen.
- Experience: You need one year of specialized experience at the GS-11 level or equivalent.
- Assessments: Completion of the mandatory online competency assessments is required.
- Physical Requirements: Capability to lift up to 50 pounds and perform duties involving walking, bending, and stooping.
Salary and Comparison
| Feature | Details |
|---|---|
| Salary Range | $89,508 – $116,362 |
| Role Type | IT Specialist (GS-12) |
| Schedule | Monday – Friday (8:00am – 4:30pm) |
| Locations | Multiple (AR, CO, FL, LA, MS, MO, MT, NM, OK, TX, UT, WY) |
Benefits
Working for the federal government provides robust benefits, including comprehensive health coverage, life insurance, and a generous retirement plan through the Thrift Savings Plan (TSP). You will also enjoy paid vacation, federal holidays, and sick leave.
Application Tips
- Keep your resume under two pages: This is a strict requirement as of September 2025.
- Use standard formatting: A sans-serif font with 0.5-inch margins is recommended.
- Be detailed: Quantify your technical experience and provide clear start/end dates.
This position offers more than just a job; it offers a chance to make a difference in the lives of Veterans every single day. If you possess strong problem-solving skills and a background in IT support, we encourage you to apply and join a team that prioritizes growth and mission success.
Why This It Specialist Job Matters
Join the Department of Veterans Affairs and play a critical role in supporting the technology infrastructure that powers care for our nation's heroes.
It Specialist Job Overview
The Department of Veterans Affairs is seeking skilled IT Specialists to join the Office of Information and Technology (OIT). This is a vital, hands-on role focused on End User Operations, where you will provide technical support, resolve hardware and software incidents, and ensure seamless technology experiences for VA staff and veterans. This position is available across numerous locations nationwide and offers a competitive salary and the opportunity to make a meaningful impact in a mission-driven organization.
Requirements for It Specialist
- U.S. Citizenship
- One year of specialized experience equivalent to the GS-11 grade level
- Successful completion of online competency-based assessments
- Ability to lift and move computer equipment weighing up to 50 pounds
- One-year probationary period completion
- Must be able to pass a background/security investigation
Preferred Qualifications for It Specialist
- Proven track record in diagnosing and resolving complex hardware, software, and network issues
- Experience with baseline configuration for end-user devices such as PCs, laptops, and smartphones
- Strong interpersonal skills for providing technical training and guidance to team members
- Demonstrated ability to maintain organized telecommunications and asset documentation
Federal Benefits & Perks
- ✓Comprehensive health insurance plans
- ✓Federal retirement and savings plans (TSP)
- ✓Paid vacation and sick leave
- ✓Paid federal holidays
- ✓Life insurance options
- ✓Flexible spending accounts
💡 How to Apply It Specialist Job & Insider Tips
Application Steps for It Specialist Job
- Create or log into your account on the official USAJOBS portal.
- Prepare your resume according to the specific 2-page length requirement effective September 2025.
- Complete the online application questionnaire.
- Attach all required documents, such as your SF-50, DD-214, or performance appraisals.
- Submit your application package before the closing date.
- Monitor your email for a unique link to complete the required online assessments (if applicable).
💡 General Tips
- Ensure your resume includes month and year start/end dates for every role, plus hours worked per week.
- Save your resume as a PDF to maintain strict formatting and length requirements.
- Use a clear, professional, sans-serif font like Lato, Arial, or Calibri.
- Do not assume the hiring team knows your background; be specific about your technical contributions.
- Set aside at least 3 hours for the online assessment; it can be paused if needed.
Frequently Asked Questions
What locations are available for this position?
This role is available in many cities across Arkansas, Colorado, Florida, Louisiana, Missouri, Mississippi, Montana, New Mexico, Oklahoma, Texas, Utah, and Wyoming.
Is this a remote position?
No, this is not a virtual position. However, ad-hoc telework may be authorized at the discretion of management.
What is the page limit for my resume?
Effective September 27, 2025, federal resumes for this position must be no longer than two pages.
Job from Deputy Assistant Secretary For Information And Technology
The VA’s OIT is dedicated to transforming the way technology is delivered to Veterans. Their vision is to be a world-class organization that provides a seamless, unified experience through state-of-the-art technology. By joining this team, you become an essential part of a workforce that values innovation, compassionate care, and technical excellence.