Launch Your Career at Kilauea Military Camp
Are you looking for a unique professional experience that combines your hospitality skills with the beauty of a world-renowned destination? The U.S. Army Installation Management Command is hiring a Hotel Customer Service Agent at the historic Kilauea Military Camp (KMC) in Hawaii Volcanoes National Park.
Job Responsibilities
As a Hotel Customer Service Agent, you will be the face of KMC. Your primary duties include:
- Managing the full guest service cycle, from reservations to check-out.
- Processing payments and maintaining accurate financial logs.
- Resolving guest concerns with tact and professional judgment.
- Providing assistance during medical and fire emergencies.
- Coordinating room assignments and key control.
Requirements
To be successful in this role, you must:
- Possess excellent customer service and communication skills.
- Have a positive, service-oriented attitude.
- Maintain mathematical accuracy in reports.
- Be proficient in Microsoft Office (Outlook, Excel, Word, etc.).
- Adhere to the two-page resume limit.
Comparison: General Hospitality vs. Federal NAF Hospitality
| Feature | Private Sector Hospitality | NAF Federal Hospitality |
|---|---|---|
| Core Mission | Profit Maximization | Support Military Families |
| Benefits | Varies widely | 401(k) eligibility |
| Environment | High-pressure commercial | Community-focused, historic |
| Career Path | Industry-based | Federal system opportunities |
Salary and Benefits
This position offers a stable hourly wage of $20.00. Employees benefit from a supportive team environment, access to on-base amenities, and opportunities for professional growth within the Department of the Army.
If you are ready to combine your professional talents with a once-in-a-lifetime living and working experience in Hawaii, we invite you to apply. This role offers more than just a paycheck—it offers the chance to serve those who serve our country.
Why This Hotel Customer Service Agent Nf-02 Job Matters
Launch your career in paradise! Join the team at Kilauea Military Camp and support our nation's heroes in the heart of Hawaii Volcanoes National Park.
Hotel Customer Service Agent Nf-02 Job Overview
The Kilauea Military Camp (KMC) is seeking a dedicated Hotel Customer Service Agent to join our hospitality team. Located in the breathtaking Hawaii Volcanoes National Park, KMC has served the military community for over a century. This role is central to our guest experience, managing the entire front-office cycle—from check-in to checkout—ensuring every guest receives the exceptional service they deserve. As an NF-02 position, you will utilize your interpersonal skills to manage reservations, process payments, and act as a key point of contact for our visitors.
Requirements for Hotel Customer Service Agent Nf-02
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills in English.
- Proficiency in office software including Outlook, SharePoint, Word, PowerPoint, and Excel.
- Mathematical proficiency for handling financial reports, counting cash, and providing change.
- Commitment to maintaining a two-page maximum resume limit.
- Must be able to pass suitability and fitness checks.
Preferred Qualifications for Hotel Customer Service Agent Nf-02
- Proven experience in the hospitality industry.
- Demonstrated history of tactful and diplomatic guest relations.
- Ability to stay calm and effective during emergency communications.
- Strong organizational skills for managing front-office logs and reports.
Federal Benefits & Perks
- ✓Eligibility for NAF 401(k) retirement plan participation.
- ✓Access to on-base amenities, including fitness centers and libraries.
- ✓Opportunities for professional development and career certification training.
- ✓Fulfilling work environment supporting military families.
- ✓Competitive hourly pay rate.
💡 How to Apply Hotel Customer Service Agent Nf-02 Job & Insider Tips
Application Steps for Hotel Customer Service Agent Nf-02 Job
- Log in or create your USAJOBS account.
- Prepare a resume that is strictly two pages or less.
- Review the job announcement and gather required documents (e.g., DD-214, SF-50, or proof of marriage if applicable).
- Submit your application package online before the deadline.
- Complete the required questionnaire during the submission process.
- Monitor your status via the USAJOBS portal.
💡 General Tips
- Keep your resume to two pages; this is a strict federal requirement for this position.
- Include full contact information for professional and personal references on your resume.
- Upload documents in PDF format to ensure formatting is preserved and file size is under 5MB.
- Double-check your email address to ensure you receive notifications from the agency.
- Ensure your responses to the assessment questionnaire are reflected clearly in your resume.
Frequently Asked Questions
What is the pay for this position?
This position offers an hourly rate of $20.00 per hour.
Is this a remote or telework-eligible position?
No, this position requires on-site presence at Kilauea Military Camp and is not eligible for telework.
What should I do if I have trouble applying online?
If you are unable to apply electronically, you may request a paper application by contacting the NAF Human Resources office listed in the contact section.
Job from United States Army Installation Management Command
KMC has provided a peaceful retreat for America’s military families for over 100 years. Nestled at 4,000 feet in the heart of a lush rainforest, our facility is within walking distance of Kilauea Volcano. We strive to be the "First Choice" for MWR (Morale, Welfare, and Recreation) services, supporting the well-being of the Total Army force.