Launch Your Career at Aviano: Guest Services Representative

Are you looking to make a meaningful impact while living in one of the world's most beautiful regions? The 31st Force Support Squadron at Aviano Air Base, Italy, is hiring! We are currently seeking a dedicated Guest Services Representative to join our team at the Mountain View Lodge. This unique opportunity combines professional growth with the rewarding experience of supporting the U.S. military community abroad.

Job Responsibilities

As a Guest Services Representative, you are the face of our lodge. You will be responsible for:

Managing reservations and checking guests in and out of the facility.
Handling cash transactions, issuing receipts, and performing basic night audits.
Maintaining professional standards and keeping the front desk area pristine.
Supporting guests by resolving maintenance requests and answering inquiries.
Ensuring only authorized patrons use government-sponsored facilities.

Comparison of Requirements

Category	Requirement Details
Citizenship	U.S. or NATO Citizen with Permanent Resident Card
Language	Proficient in English (Speak, Read, Write)
Status	Must be on orders at Aviano AB
Security	Favorable Tier 1 Background Check

Requirements

To be eligible, you must be a U.S. citizen or a citizen of a NATO country holding a valid U.S. permanent resident card. Because this position is local to Aviano, you must already be on official orders at the base and have a valid Social Security Number. Applicants must be able to document their residency status and be of legal age to manage alcohol sales.

Salary Overview

This position offers a competitive hourly wage ranging from $15.00 to $15.50 per hour. As an NAF employee, you are part of the federal workforce with access to a unique pay structure dedicated to Morale, Welfare, and Recreation (MWR) activities.

Benefits

Federal employment status.
Opportunities to contribute to the military mission at Aviano AB.
Reliable pay via electronic funds transfer.
Potential for long-term career development within the Air Force Services system.

Application Tips

Prepare your documentation: Have your resume, proof of residency, and PCS orders ready before you start.
Be specific: When writing your resume, detail your experience with cash handling and clerical tasks clearly.
Attend the fair: Our Rapid Hire Job Fair on September 15, 2026, at the La Bella Vista Club is a perfect opportunity to get your questions answered and submit your application in person.

Serving the 31st Force Support Squadron is more than a job; it is a way to serve those who serve our country. If you are organized, friendly, and looking for a professional challenge in Italy, apply for the Guest Services Representative role today. We hope to see you at the La Bella Vista Club on September 15th!

Why This Guest Services Representative (Job Fair) Job Matters

Launch your career abroad! Join the 31st Force Support Squadron in beautiful Aviano, Italy, as a Guest Services Representative at our upcoming NAF Rapid Hire Job Fair.

Guest Services Representative (Job Fair) Job Overview

The 31st Force Support Squadron is looking for a motivated and customer-focused individual to serve as a Guest Services Representative at the Mountain View Lodge on Aviano Air Base. This Non-Appropriated Fund (NAF) position is a fantastic opportunity to provide essential support for our military community while living and working in Italy. This role is being filled in conjunction with our NAF Rapid Hire Job Fair on September 15, 2026.

Requirements for Guest Services Representative (Job Fair)

Must be a U.S. citizen or a NATO country citizen with a valid U.S. permanent resident card.
Must possess a valid Social Security Number.
Must provide documentation proving current supported status at Aviano Air Base.
Must be able to speak, read, and write in English.
Must meet the legal age requirements for the sale of alcoholic beverages.
Must successfully complete a Tier 1 background investigation.
Must provide proof of citizenship or residency status.

Preferred Qualifications for Guest Services Representative (Job Fair)

Prior experience in general clerical duties or cashier roles.
Proven ability to handle multiple tasks simultaneously.
Demonstrated experience in cash handling and resolving arithmetic problems.
Strong interpersonal skills for providing quality customer service.

Federal Benefits & Perks

✓Employment within the U.S. federal system (NAF).
✓Support of the Morale, Welfare, and Recreation (MWR) programs.
✓Opportunities to serve the military community at Aviano AB.
✓Direct deposit salary payments.

💡 How to Apply Guest Services Representative (Job Fair) Job & Insider Tips

Application Steps for Guest Services Representative (Job Fair) Job

Create or log in to your USAJobs account.
Prepare your resume, proof of residency/citizenship, and PCS orders.
Complete the mandatory online application and assessment questionnaire.
Upload all required supporting documentation.
Attend the NAF Rapid Hire Job Fair on September 15, 2026, at the La Bella Vista Club.
Bring a government-issued photo ID, social security card, and current resume to the fair.

💡 General Tips

Ensure your resume clearly highlights your cash handling and clerical experience.
Double-check that all supporting documents, including residency proof, are attached.
Sanitize sensitive personal information from documents before uploading, though keep the original available for verification.
Be prepared for immediate review of your application during the job fair.

Frequently Asked Questions

Is this a federal civil service position?

It is a federal NAF (Non-Appropriated Fund) position, which is a form of federal employment funded by self-generated revenue from base activities rather than Congressional appropriations.

Do I need to live in Italy to apply?

Yes, you must be on orders and already present at Aviano Air Base to apply for this position.

What happens if I forget to submit my documents?

Incomplete application packages will not be considered. Always verify that your resume, questionnaire, and eligibility documents are successfully submitted.

What is a NAF position?

NAF stands for Non-Appropriated Fund. It is federal employment funded by revenue from on-base facilities like lodges and clubs rather than federal tax dollars.

Do I need to be a U.S. citizen?

You must be a U.S. citizen OR a citizen of a NATO country with a U.S. permanent resident card.

Job from U.S. Air Forces, Europe

The 31st Force Support Squadron (FSS) is the heartbeat of Aviano Air Base. We manage a wide array of facilities—from lodges and fitness centers to child development and arts & crafts centers—designed to enhance the quality of life for service members and their families. As a Non-Appropriated Fund (NAF) organization, we operate like a business to provide essential morale and welfare services to those who serve.