Launch Your Healthcare Career with the VA
Are you looking for a career that combines administrative expertise with a meaningful mission? The Veterans Health Administration (VHA) is currently seeking compassionate, organized, and dedicated individuals for the Advanced Medical Support Assistant (AMSA) position within the Central Western Massachusetts Healthcare System. This is an incredible opportunity to serve those who have served our country while building a stable career within the federal government.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of the clinic's daily operations. Your duties will include:
- Clinic Management: Coordinating scheduling across interdisciplinary teams and managing clinic profiles.
- Patient Interaction: Serving as the primary point of contact for patients, assisting with check-ins, and answering inquiries with tact and diplomacy.
- Revenue Support: Collecting and updating patient insurance information to support VA revenue processes.
- System Oversight: Utilizing advanced patient record systems to ensure data accuracy and patient privacy.
- Collaboration: Working closely with doctors, nurses, and social workers to facilitate efficient care delivery.
Requirements
To be considered for this role, you must meet the following criteria:
- U.S. Citizenship.
- High school diploma or GED.
- Proficiency in English.
- Ability to pass a background check and medical evaluation.
Salary and Benefits Comparison
| Feature | Benefit Details |
|---|---|
| Salary Range | $53,322 - $69,389 Per Year |
| Leave | Up to 50 days of combined PTO/Sick Leave |
| Retirement | Pension Plan + 401K with 5% matching |
| Work-Life | Ad-hoc telework options available |
Why Choose the VA?
The VA offers an unparalleled benefits package. Beyond the competitive salary, you will have access to comprehensive health insurance, federal retirement programs, and generous paid parental leave. The environment is designed to foster both personal and professional growth.
Application Tips
- Tailor Your Resume: Focus on administrative tasks, customer service, and any experience with medical systems.
- Submit All Docs: Ensure your SF-50 (if applicable) and transcripts are uploaded correctly.
- Stay Informed: Follow your application status via your account portal.
If you are ready to make a significant impact while enjoying the security of a federal career, apply today. The VA is waiting for candidates like you to help deliver excellence to our Veterans.
Why This Medical Support Assistant (Advanced) Job Matters
Elevate your career while honoring those who served. Join the Veterans Health Administration as an Advanced Medical Support Assistant and make a daily difference in the lives of our nation's heroes.
Medical Support Assistant (Advanced) Job Overview
The VA Central Western Massachusetts Healthcare System is seeking dedicated professionals to serve as Advanced Medical Support Assistants (AMSA). This pivotal role operates within an interdisciplinary coordinated care model, serving as the front-line connection for Veterans navigating their healthcare journey. You will balance complex administrative responsibilities with compassionate patient advocacy, ensuring our Veterans receive the timely, quality care they deserve.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. citizen.
- Must be proficient in written and spoken English.
- High school diploma or GED equivalent.
- Must successfully pass a pre-employment physical examination.
- Must be able to pass a background and security investigation.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Mandatory participation in the seasonal influenza vaccination program (subject to medical/religious exemptions).
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience at the GS-05 level or equivalent.
- Advanced knowledge of medical terminology and clinical care workflows.
- Proficiency in managing interdisciplinary appointment scheduling and patient health care portals.
- Proven ability to manage sensitive patient information while maintaining strict HIPAA and Privacy Act compliance.
- Exceptional communication skills for interacting with diverse interdisciplinary clinical teams and patients.
Federal Benefits & Perks
- ✓Competitive federal salary with regular increases.
- ✓Comprehensive federal health, dental, vision, and life insurance.
- ✓Generous paid time off (up to 26 days of annual leave and 13 days of sick leave).
- ✓11 paid federal holidays per year.
- ✓Federal pension plan and 401k-style savings plan with matching.
- ✓12 weeks of paid parental leave after 12 months of service.
- ✓Child care subsidy for eligible families.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your account on the official federal recruitment portal.
- Prepare a comprehensive, long-form resume that details your relevant experience.
- Complete the online occupational questionnaire.
- Upload required documentation, including your resume, SF-50 forms, and transcripts (if applicable).
- Submit your application package before the closing date.
💡 General Tips
- Be specific: Use your resume to describe your experience in detail rather than using broad generalizations.
- Highlight your impact: Use examples of how you improved patient flow or assisted in clinic administration.
- Don't forget the paperwork: Ensure your SF-50 forms and transcripts are included if you are a current or former federal employee.
- Keep your contact info current: Check your email regularly for status updates on your application.
Frequently Asked Questions
What is the work schedule for this position?
The schedule is primarily Monday-Friday during the day. However, candidates should be prepared for potential shifts during evenings, nights, or weekends/holidays based on patient volume and facility needs.
Can I apply if I am not a veteran?
Yes, this position is open to qualified applicants regardless of veteran status, provided you meet the citizenship and professional requirements.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is the largest integrated health care system in the nation. Driven by the core values of Integrity, Commitment, Advocacy, Respect, and Excellence (I CARE), the VA provides world-class care to our nation's Veterans. Working here means more than just a job; it is a commitment to ensuring our Veterans receive the respect and health support they have earned.