Launch Your Career: Medical Support Assistant at VA North Texas
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is seeking a dedicated Medical Support Assistant (MSA) to support the VA North Texas Health Care System. This role is the heartbeat of our clinical operations, serving as the first point of contact for the Veterans who have sacrificed so much for our nation.
Job Responsibilities
As an MSA, your duties are diverse and essential to clinic flow. Key responsibilities include:
- Patient Reception: Welcoming patients and visitors with courtesy and professionalism.
- Appointment Management: Handling scheduling, cancellations, and no-shows to ensure patients have timely access to care.
- Administrative Data Entry: Maintaining accurate patient records in electronic systems.
- Communication: Acting as a bridge between physicians, clinical staff, and Veterans to relay messages and ensure continuity of care.
Requirements
To be eligible for this position, you must:
- Be a U.S. Citizen.
- Possess at least a high school diploma or equivalent.
- Demonstrate English language proficiency.
- Pass a pre-employment physical.
- Successfully complete a security investigation.
Salary and Grade Comparison
| Grade Level | Education/Experience Requirements | Potential Salary Range |
|---|---|---|
| GS-3 | High School Diploma/Basic Qualifications | $41,933 - $68,465 |
| GS-5 | 1 Year Experience or 2 Years College | $41,933 - $68,465 |
Benefits
Working for the VA offers more than just a paycheck. Our benefits package includes:
- Health and Wellness: Federal health, dental, and vision plans.
- Time Off: Ample annual leave, sick leave, and 11 paid federal holidays.
- Financial Security: A federal pension and 401K-style plan with employer matching.
- Work-Life Balance: Paid parental leave and child care subsidies for eligible employees.
Application Tips
- Be Specific: Use your resume to highlight your customer service experience.
- Documentation: Ensure your transcripts and personnel actions (SF-50s) are uploaded correctly.
- Meet Deadlines: Always complete your application before the midnight ET deadline.
If you are ready to make a difference, the VA North Texas Health Care System is the place to be. Apply today to begin a rewarding career dedicated to the health and well-being of our nation’s Veterans.
Why This Medical Support Assistant Job Matters
Join a dedicated team at the VA North Texas Health Care System and play a pivotal role in the compassionate care of our nation's heroes as a Medical Support Assistant.
Medical Support Assistant Job Overview
The VA North Texas Health Care System is seeking a proactive and service-oriented Medical Support Assistant to join our clinical team. In this essential role, you will be the primary point of contact for Veterans, managing appointments, coordinating patient records, and ensuring a seamless administrative experience within our facility. This position is ideal for individuals who are passionate about patient advocacy and possess strong organizational skills to thrive in a high-volume clinical environment.
Requirements for Medical Support Assistant
- U.S. Citizenship status.
- Proficiency in spoken and written English.
- High school diploma or GED equivalent.
- Ability to pass a pre-employment physical examination.
- Must undergo a background and security investigation.
- Must register with the Selective Service (for males born after 12/31/1959).
- Participation in the seasonal influenza vaccination program as a condition of employment.
Preferred Qualifications for Medical Support Assistant
- One year of experience equivalent to the next lower grade level.
- Four years of education above high school level.
- Proven ability to manage complex scheduling, including canceling and rescheduling appointments.
- Advanced knowledge of medical terminology to understand diagnoses and clinical procedures.
- Experience using computerized health record systems to enter and retrieve sensitive patient information.
- Strong customer service skills with the ability to resolve patient concerns independently.
Federal Benefits & Perks
- ✓Competitive salary with regular increases
- ✓Generous paid time off (up to 37-50 days total including vacation, sick leave, and holidays)
- ✓Paid parental leave after 12 months of service
- ✓Child care subsidy for eligible employees
- ✓Federal retirement pension and 401K-style savings plan with matching
- ✓Comprehensive federal health, dental, vision, and life insurance programs
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your account on the official federal hiring portal.
- Review the full vacancy announcement and gather required documentation, including your resume and SF-50 if applicable.
- Complete the online occupational questionnaire to determine your eligibility.
- Upload all required supporting documents, such as transcripts or licenses.
- Submit your complete application package before the closing date of September 14, 2026.
- Monitor your email for status updates and potential interview requests.
💡 General Tips
- Ensure your resume is detailed and specific; do not assume the hiring team knows your specific job functions.
- Clearly address how your experience meets the Knowledge, Skills, and Abilities (KSAs) listed in the announcement.
- Verify that all uploaded documents, especially transcripts and SF-50s, are current and clearly legible.
- Double-check your application for omissions, as errors can negatively impact your eligibility.
- Submit your application well before the 11:59 PM ET deadline on the final day.
Frequently Asked Questions
What is the primary role of a Medical Support Assistant?
MSAs act as the primary contact for patients and healthcare providers. They handle appointment scheduling, medical record data entry, and communication between clinical staff and Veterans.
Is telework available for this position?
No, this is an onsite position requiring physical presence at the VA facility, as it involves direct patient contact.
Can I qualify if I don't have medical experience?
Yes, basic requirements include a high school diploma and proficiency in English. However, candidates with relevant administrative or medical experience are often more competitive for higher grade levels.
Job from Veterans Health Administration
The VA North Texas Health Care System (VANTHCS) is one of the largest and most active VA systems in the country. From the Dallas VA Medical Center to various regional clinics, we serve over 500,000 Veterans. Joining our team means becoming part of an organization that values integrity, commitment, advocacy, respect, and excellence.