Launch Your Career: Medical Support Assistant at Walter Reed
Are you looking for a meaningful career that combines administrative expertise with the noble mission of military healthcare? The Defense Health Agency (DHA) is currently seeking a motivated Medical Support Assistant to join the Department of Radiology at the Walter Reed National Military Medical Center in Bethesda, Maryland. This role is a vital component of the team that ensures top-tier medical support for our nation's heroes and their families.
Job Responsibilities
As a Medical Support Assistant, your primary responsibilities will focus on the smooth functioning of clinical workflows. Your daily tasks will include:
- Patient Reception: Serving as the first point of contact for patients, handling both in-person check-ins and telephonic inquiries.
- Data Management: Accurately inputting, manipulating, and retrieving sensitive patient information from automated health systems.
- Clinical Records: Managing paper and electronic records to ensure total compliance with medical regulatory standards.
- Administrative Support: Drafting routine medical correspondence, reports, and memorandums.
- Problem Solving: Addressing and resolving administrative patient concerns to ensure a positive clinical experience.
Requirements
Candidates must demonstrate the ability to handle the rigors of a clinical administrative environment. Key requirements include:
- Experience: One year of specialized clerical or reception experience at the GS-04 level or equivalent.
- Typing Skills: Proven ability to type at least 40 words per minute.
- Documentation: Submission of a concise, two-page resume highlighting relevant professional experience.
- Citizenship: Proof of U.S. citizenship is mandatory.
Salary and Comparison
The table below outlines the compensation profile for this position:
| Feature | Details |
|---|---|
| Position Title | Medical Support Assistant (Office Automation) |
| Grade | GS-05 |
| Salary Range | $46,610 - $60,593 per year |
| Location | Bethesda, Maryland |
| Hiring Path | Open to the Public |
Benefits of Federal Service
Joining the federal workforce offers stability and a robust suite of benefits designed to support your long-term success. Employees enjoy access to federal health insurance, a comprehensive retirement system (FERS), competitive paid time off, and numerous professional development programs designed to advance your career trajectory.
Application Tips
- Format Matters: Ensure your resume is exactly two pages or less. Overly long resumes will not be considered.
- Be Precise: When describing your experience, include dates (month/year), hours worked per week, and a breakdown of your duties.
- Review Before Submitting: Use the online application checklist provided in the portal to ensure you haven't missed any documentation.
This position offers a unique blend of administrative challenges and personal fulfillment within the military medical community. If you possess the required skills and are ready to serve those who serve us, we encourage you to submit your application by the closing date. Take the first step toward a rewarding career with the Defense Health Agency today.
Why This Medical Support Assistant (Office Automation) Job Matters
Launch your healthcare administration career at Walter Reed National Military Medical Center, where your organizational skills directly support the health and readiness of those who serve our nation.
Medical Support Assistant (Office Automation) Job Overview
The Defense Health Agency is seeking a dedicated Medical Support Assistant (Office Automation) to join the Department of Radiology at the prestigious Walter Reed National Military Medical Center in Bethesda, Maryland. This role is pivotal in maintaining the seamless operation of clinical support services, ensuring that patient records, reception duties, and automated data management are handled with precision and professional care. As a member of this critical team, you will contribute to an integrated healthcare system dedicated to providing high-quality care to over 9.5 million uniformed service members, retirees, and their families.
Requirements for Medical Support Assistant (Office Automation)
- Must be a U.S. citizen.
- Possess one year of specialized experience equivalent to the GS-04 level in the federal service.
- Demonstrated ability to perform clerical and reception duties.
- Experience in patient interaction, both in-person and via telephone.
- Proficiency in entering data into automated systems.
- Must be a qualified typist capable of typing at least 40 words per minute.
- Submit a resume not exceeding two pages.
- Provide transcripts if qualifying based on education.
Preferred Qualifications for Medical Support Assistant (Office Automation)
- Experience in a clinical or medical radiology setting.
- Advanced proficiency in office automation and medical record-keeping software.
- Strong communication skills for handling diverse patient inquiries and administrative complaints.
- Demonstrated ability to maintain high levels of accuracy in reporting and correspondence.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Generous paid annual and sick leave accrual.
- ✓Opportunities for professional growth and training.
- ✓Stable federal work environment.
- ✓Life insurance and flexible spending accounts.
💡 How to Apply Medical Support Assistant (Office Automation) Job & Insider Tips
Application Steps for Medical Support Assistant (Office Automation) Job
- Create or log in to your USAJOBS account.
- Prepare a resume that is strictly two pages or less, including hours worked per week and specific duties.
- Complete the online assessment questionnaire.
- Upload all required documentation, including transcripts and any optional cover letters.
- Verify your application status via the USAJOBS dashboard before the closing date.
💡 General Tips
- Keep your resume concise; the system will disregard any resume exceeding the two-page limit.
- Explicitly detail your specialized experience (clerical, reception, data entry) to ensure it matches the grade requirements.
- Double-check that your documents have cleared the virus scan before submitting.
- Use plain language and avoid unnecessary jargon or acronyms.
- Ensure your typing proficiency is clearly represented in your qualifications.
Frequently Asked Questions
Can I submit a resume longer than two pages?
No. Any resume exceeding the two-page limit will be automatically excluded from consideration.
Is a typing test required?
Yes. This role requires you to be a qualified typist capable of 40 words per minute with three or fewer errors.
What is the work location?
This position is located at the Walter Reed National Military Medical Center in Bethesda, Maryland.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is a joint, integrated Combat Support Agency that enables the U.S. Army, U.S. Navy, and U.S. Air Force medical services to provide a medically ready force. Working at the Walter Reed National Military Medical Center places you at the forefront of military medicine, operating in an environment characterized by excellence, innovation, and a profound commitment to patient-centered care.