Launch Your IT Career with the U.S. Coast Guard Community Services Command
Are you a tech-savvy professional looking to make a meaningful difference? The U.S. Coast Guard Community Services Command (CSC) is currently seeking an IT Network Specialist (HelpDesk/CustSupport) to support our mission in Chesapeake, Virginia. This position is a perfect blend of hands-on technical work and customer-facing support, offering a unique opportunity to contribute to the operations that sustain the Coast Guard Exchange system.
Job Responsibilities
The IT Network Specialist serves as a vital bridge between our users and our infrastructure. Your primary responsibilities will include:
- Providing first-line support for technical issues reported via phone, email, or ticketing systems.
- Managing Active Directory tasks, including creating, modifying, and deleting user accounts.
- Installing, maintaining, and troubleshooting server and workstation hardware and software.
- Administering network components such as switches, firewalls, VPNs, and wireless access points.
- Maintaining and supporting Point of Sale (POS) systems across various exchange locations.
Comparison of Requirements
| Feature | Minimum Requirement | Preferred Qualification |
|---|---|---|
| Education | Associate's Degree/Certificate | Bachelor's Degree |
| Experience | 2 Years Helpdesk/MS Office 365 | 4 Years Systems Design/Troubleshooting |
| Certifications | None specified | Microsoft (MTCS/MCSA), Network+, Security+ |
Requirements for Success
To be considered for this role, candidates must meet the minimum residency requirements and be legally authorized to work in the U.S. You must possess the technical foundation to troubleshoot distributed Windows servers and workstations effectively. Additionally, candidates should have excellent communication skills to assist users with varying levels of technical proficiency.
Salary and Benefits
This position offers a base compensation of $26 per hour. Beyond the hourly wage, the Coast Guard Community Services Command provides a comprehensive benefits package designed to support your work-life balance and long-term security. These benefits typically include:
- Extensive health, dental, and vision insurance options.
- Competitive pension and 401(k) savings plans.
- Significant paid time off, including annual and sick leave, plus federal holidays.
- Support for your professional growth through tuition assistance programs.
Application Tips
When applying, ensure your resume serves as a clear testament to your technical abilities. Rather than simply listing duties, describe specific projects where you resolved network issues or managed complex hardware configurations. If you have active certifications in Network+ or Security+, make sure these are prominently displayed. Remember, for external candidates, the application process flows through our dedicated careers portal; ensure your documents are submitted in the required format.
Becoming an IT Network Specialist with the Coast Guard Community Services Command is more than just a job; it is a way to support those who serve our country. If you are passionate about IT and ready to tackle new challenges every day, we encourage you to review the requirements and submit your application today.
Why This It Network Specialist (Helpdesk/Custsupport) Job Matters
Join the Coast Guard Community Services Command and become the backbone of our IT infrastructure—where every technical fix keeps our mission moving forward.
It Network Specialist (Helpdesk/Custsupport) Job Overview
The U.S. Coast Guard Community Services Command is seeking a dedicated IT Network Specialist to join our Chesapeake, VA team. In this role, you will serve as the first line of technical support, managing helpdesk operations, maintaining critical network hardware, and ensuring that our systems remain secure and efficient. We are looking for a proactive problem-solver who can navigate complex technical landscapes while providing top-tier customer service to our end users.
Requirements for It Network Specialist (Helpdesk/Custsupport)
- U.S. citizenship or valid authorization to work in the United States.
- Certificate or associate's degree in IT, Computer Science, or a related field.
- High school diploma or GED combined with two years of helpdesk support experience, including MS Office 365.
- Ability to perform manual tasks including lifting up to 30 lbs.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Must pass a comprehensive federal background investigation.
- Registration with the Selective Service System for males born after 12/31/59.
Preferred Qualifications for It Network Specialist (Helpdesk/Custsupport)
- Bachelor’s degree in Computer Science or related field.
- Four years of relevant experience in computer systems and design.
- Active Microsoft certifications such as MTCS or MCSA.
- Network+ and Security+ certifications.
- Demonstrated expertise in Windows Server architecture and administration.
Federal Benefits & Perks
- âś“Comprehensive health coverage including medical, dental, and vision insurance.
- âś“Competitive retirement options including a pension plan and 401(k) savings.
- âś“Generous paid annual and sick leave.
- âś“Paid holidays and parental leave.
- âś“Tuition assistance programs for professional development.
- âś“Life insurance and disability coverage (short and long-term).
- âś“Flexible and dependent spending accounts.
đź’ˇ How to Apply It Network Specialist (Helpdesk/Custsupport) Job & Insider Tips
Application Steps for It Network Specialist (Helpdesk/Custsupport) Job
- Prepare your resume detailing relevant work experience, education, and technical certifications.
- Ensure your resume includes your contact information, dates of employment, and specific technical skills.
- For outside candidates, navigate to the official careers portal at the provided website.
- Internal candidates should utilize the ADP Workforce Career Center to submit an application.
- Submit your resume along with any required supporting documentation, such as performance appraisals or veterans' preference proof.
đź’ˇ General Tips
- Be specific about your technical background; highlight your experience with Windows architecture and network hardware.
- Ensure your resume clearly shows start and end dates for all previous roles.
- Proofread your application to confirm all required information is included to avoid disqualification.
- If you are a veteran, include your DD 214 form to substantiate your preference.
- Apply early to ensure your profile is among the first to be reviewed.
Frequently Asked Questions
What is the primary focus of this role?
The IT Network Specialist provides first-line helpdesk support, system administration for servers/workstations, and maintains network security for the Coast Guard Community Services Command.
Is travel required for this position?
The position does not require travel; however, it does require availability for flexible shifts, including evenings, weekends, and holidays.
Is this role eligible for remote work?
*A: No, this position requires on-site presence in Chesapeake, VA, to support hardware and local network infrastructure.*
Can I apply if I don't have a degree?
*A: Yes, a high school diploma or GED combined with at least two years of relevant helpdesk support experience is acceptable.*
Job from U.S. Coast Guard
The U.S. Coast Guard Community Services Command is dedicated to providing high-quality support and essential services to the Coast Guard workforce and their families. We operate in a fast-paced environment where reliability and technical expertise are paramount. Joining our team means becoming part of a community that values integrity, technical excellence, and the ability to solve complex problems under pressure.