Launch Your Healthcare Career as a Medical Support Assistant in Temple, TX

Are you seeking a career that blends administrative excellence with a mission-driven purpose? The Department of Veterans Affairs (VA) is currently seeking a highly motivated and organized individual to join the Central Texas Veterans Health Care System (CTVHCS) as a Medical Support Assistant (Advanced). This role is foundational to our PACT (Patient Aligned Care Team) model, ensuring that Veterans receive timely, compassionate care.

Job Responsibilities

As a Medical Support Assistant, your primary responsibilities will include:

Coordinating patient appointments across interdisciplinary teams.
Managing electronic health records (EHR) and verifying demographic/insurance data.
Participating in daily clinical huddles to plan care and manage clinic flow.
Resolving patient inquiries and ensuring effective communication between providers and Veterans.

Requirements

Citizenship: Must be a U.S. citizen.
Education: Minimum of a high school diploma or equivalent.
Language: Proficient in spoken and written English.
Screening: Subject to background investigations and seasonal influenza vaccination requirements.

Salary and Compensation Comparison

Feature	Details
Position Grade	GS-06
Annual Salary	$48,807 - $63,449
Federal Retirement	Traditional Pension + 401K
Time Off	37-50 days/year

Benefits

Working for the VA offers unparalleled benefits. Beyond the competitive salary, you will have access to a robust insurance package, a federal pension plan, and significant paid time off. We also offer parental leave and childcare subsidies to support your work-life balance.

Application Tips

Be Detailed: Use your resume to describe your specific experience with scheduling and customer service.
Check Documents: Ensure all required forms, such as the SF-50, are included.
Meet Deadlines: Submit your application well before the September 14, 2026, deadline.

Join us in Temple, Texas, and contribute to a mission that matters. Apply today to become a vital part of the Veterans Health Administration team.

Why This Medical Support Assistant (Advanced) Job Matters

Join the Central Texas Veterans Health Care System and play a pivotal role in the lives of our nation's heroes by providing expert administrative support in a fast-paced, compassionate clinical environment.

Medical Support Assistant (Advanced) Job Overview

The Veterans Health Administration is seeking a dedicated Medical Support Assistant (Advanced) to work within our PACT (Patient Aligned Care Team) model in Temple, Texas. This position serves as a primary point of contact for Veterans, managing complex appointment scheduling, patient communications, and interdisciplinary clinic coordination. You will work within a top-tier medical system dedicated to delivering whole-health care to those who have served.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship (Non-citizens may only be appointed if no qualified citizens are available).
Proficiency in spoken and written English.
Completion of a background and security investigation.
Participation in the seasonal influenza vaccination program.
Registration with the Selective Service for males born after December 31, 1959.
Completion of a 1 or 2-year trial period.
Valid identification compliant with REAL ID standards.

Preferred Qualifications for Medical Support Assistant (Advanced)

Proven experience in electronic health record (EHR) systems.
Background in medical appointment scheduling within a clinical setting.
Strong proficiency in medical terminology.
Prior experience in patient support services and customer conflict resolution.
One year of specialized experience equivalent to the GS-05 level.

Federal Benefits & Perks

✓37-50 days of paid time off per year (Annual leave, sick leave, and 11 Federal holidays)
✓Comprehensive Federal health, vision, dental, and life insurance
✓Traditional federal pension plan with 5-year vesting
✓Federal 401K with up to 5% agency matching
✓Up to 12 weeks of paid parental leave
✓Childcare subsidy program for eligible employees
✓Potential for credit toward annual leave accrual based on prior service

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log in to your USAJOBS account.
Prepare a comprehensive, long-form resume documenting relevant clinical and administrative experience.
Gather supporting documents including transcripts and SF-50 forms if applicable.
Complete the online occupational questionnaire via the provided link.
Submit your application and all required documents by the closing date of September 14, 2026.

💡 General Tips

Ensure your resume clearly reflects your experience with scheduling, medical records, and customer interaction.
Review your application package for completeness before submission to avoid disqualification.
Highlight volunteer experience if it demonstrates relevant administrative skills.
Check your application status regularly through your USAJOBS portal.
Address all KSAs (Knowledge, Skills, and Abilities) clearly in your narrative.

Frequently Asked Questions

Is this a remote or virtual position?

No, this is an onsite position located in Temple, Texas.

What is the full performance level of this job?

The full performance level for this vacancy is GS-06.

Are there tax benefits for working in Texas?

Yes, Texas does not impose a state income tax.

What is the work schedule?

Typically Monday through Friday, with shifts ranging between 07:30 AM and 04:30 PM.

Is relocation authorized?

No, Permanent Change of Station (PCS) is not authorized for this position.

Job from Veterans Health Administration

The Central Texas Veterans Health Care System is one of the nation's largest integrated healthcare networks. Spanning 39 counties, our facilities in Temple, Waco, Austin, and beyond provide comprehensive services to those who served. Our mission is to fulfill President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors."