Launch Your Career as a Medical Support Assistant with the VA in Seattle
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently seeking a dedicated Medical Support Assistant (MSA) to join the Puget Sound Veterans Health Administration in Seattle. This role is essential to providing high-quality, efficient care to those who have served our country.
Job Responsibilities
As an MSA, you will be the backbone of our clinical operations. Your daily tasks will include:
- Patient Scheduling: Coordinating appointments across the Emergency Department, Wound Clinic, and IV Clinic.
- Records Management: Updating demographics, insurance information, and ensuring Electronic Health Records (EHR) are accurate.
- Patient Coordination: Facilitating transfers between facilities and verifying eligibility for services.
- Administrative Support: Providing front-desk coverage and communicating clinical instructions to patients with empathy and professionalism.
Salary and Comparison Table
The position offers a competitive salary range designed to support your lifestyle in the Pacific Northwest.
| Feature | Details |
|---|---|
| Salary Range | $48,621 - $63,208 |
| Position Level | GS-5 |
| Work Schedule | Various shifts (including weekends) |
| Benefits | Full Federal Package |
Requirements
To be considered for this role, you must meet the following criteria by the closing date:
- United States Citizenship.
- High school diploma or GED equivalent.
- English language proficiency.
- Completion of a 1-2 year trial period.
- Mandatory seasonal influenza vaccination participation.
Benefits
The VA provides one of the most comprehensive benefits packages in the country. Employees enjoy:
- Work-Life Balance: Up to 50 days of total paid time off, including federal holidays.
- Healthcare: Robust health, dental, and vision insurance that can carry into retirement.
- Retirement: A dual-track retirement system consisting of a traditional pension and a tax-advantaged thrift savings plan with government matching.
- Support: Access to childcare subsidies and paid parental leave.
Application Tips
When applying, ensure your resume is detailed. Do not simply list titles; explain the scope of your medical administrative duties. For instance, note the types of clinical software you have used and the volume of patient interactions you managed. Always ensure your transcripts are attached if you are using education to satisfy qualification requirements.
Frequently Asked Questions (FAQ)
Q: What is the closing date for this position? A: The application period closes on September 14, 2026.
Q: Is there a relocation incentive? A: No, relocation or recruitment incentives are not authorized for this specific vacancy.
Joining the Puget Sound Veterans Health Administration is more than just a job; it is a commitment to excellence in the service of Veterans. If you possess the clinical administrative skills and the heart to serve, we encourage you to submit your application today.
Why This Medical Support Assistant Job Matters
Launch your career in patient care with the Veterans Health Administration in Seattle, where your administrative expertise directly supports those who served our nation.
Medical Support Assistant Job Overview
The Puget Sound Veterans Health Administration is seeking a dedicated Medical Support Assistant (MSA) to join our clinical team at the Seattle Division. This position is vital to the seamless operation of our Emergency Department, Wound Clinic, and IV Clinic. You will act as a key point of contact, ensuring that clinical workflows are supported through meticulous scheduling, patient intake, and electronic health record management. We are looking for individuals who are passionate about providing high-quality, compassionate service to our Veterans in a fast-paced medical environment.
Requirements for Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in both written and spoken English.
- Must hold a high school diploma, GED, or equivalent certification.
- Must register for Selective Service if male and born after 12/31/1959.
- Must be able to pass a background/security investigation.
- Must comply with mandatory seasonal influenza vaccination programs for healthcare personnel.
- Must be willing to complete a trial period as a condition of employment.
Preferred Qualifications for Medical Support Assistant
- Minimum of one year of experience in a clinical or medical office environment.
- Documented proficiency in advanced medical terminology.
- Proven experience managing electronic health records and sensitive patient documentation.
- Experience with complex patient scheduling and specialty clinic referrals.
Federal Benefits & Perks
- ✓Competitive federal salary with regular step increases.
- ✓Generous paid time off: 13-26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
- ✓Comprehensive federal insurance plans (health, vision, dental, long-term care).
- ✓Federal retirement benefits including a traditional pension and 401k-style thrift savings plan.
- ✓Paid parental leave for eligible employees.
- ✓Childcare subsidies available for qualifying families.
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Prepare your long-form resume or CV, ensuring it highlights your clinical administrative experience.
- Complete the mandatory online questionnaire.
- Upload all required supporting documents, including educational transcripts.
- Submit your application package before the closing date of September 14, 2026.
💡 General Tips
- Be specific: Describe your experience in detail rather than using general duties; recruiters cannot make assumptions.
- Quantify your work: If you managed 50+ appointments daily, state it clearly.
- Double-check documentation: Ensure your high school diploma or college transcripts are included if you are using education to qualify.
- Monitor your email: All status updates and interview invitations will be sent via the email address associated with your USAJOBS profile.
Frequently Asked Questions
Can I qualify with just my high school diploma?
Yes, provided you meet the year of relevant medical/clinic experience required for the GS-5 grade level.
Is this position eligible for remote work?
No, this is an on-site position located within our Seattle facilities.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. Our mission is to honor America’s Veterans by providing exceptional healthcare that improves their health and well-being. By joining the Puget Sound team, you become part of a network that values compassion, integrity, and dedication to our nation’s heroes.