Advance Your Career: Veterans Service Representative (Authorization Quality Review Specialist)
The Department of Veterans Affairs (VA) is a cornerstone of support for the men and women who have defended our nation. We are currently hiring for a Veterans Service Representative (Authorization Quality Review Specialist) at the Chicago VA Regional Benefit Office. This role is essential to our mission, ensuring that the benefits provided to veterans are accurate, fair, and timely. If you have a background in claims processing and a passion for quality, this is your chance to contribute to a mission-driven organization.
Job Responsibilities
As an Authorization Quality Review Specialist, you will act as a key technical advisor. Your primary duties will include:
- Conducting meticulous quality reviews of completed compensation and pension claims.
- Identifying performance deficiencies and sharing trend information with management.
- Developing training materials to address identified knowledge or skill gaps among staff.
- Ensuring all actions align with current federal laws, Compensation Service policies, and Court of Appeals for Veterans Claims directives.
Requirements
This position requires a deep understanding of federal regulations and a high level of technical competence. Applicants must meet the following mandatory requirements by the closing date of September 11, 2026:
- U.S. Citizenship: Required for all federal employment.
- Time-In-Grade: Must have served 52 weeks at or above the GS-11 grade level.
- Experience: One year of specialized experience in claims authorization or quality review.
| Feature | Requirement Details |
|---|---|
| Salary Range | $100,059 - $130,080 |
| Location | Chicago, IL |
| Security Clearance | Other / Low Risk |
| Schedule | Full Time, M-F 8am-4:30pm |
Salary and Benefits
This GS-12 position offers a competitive salary range of $100,059 to $130,080. Beyond base pay, the VA offers a robust benefits package, including comprehensive health insurance, retirement planning through the Thrift Savings Plan (TSP), and generous paid leave.
Application Tips
To succeed in this highly competitive process, ensure your resume is concise and strictly adheres to the two-page limit. Clearly define your previous work experience, including hours worked per week and specific dates, and ensure your SF-50 documents clearly validate your time-in-grade eligibility.
This role is an excellent opportunity for experienced professionals to influence the quality of service provided to veterans. If you are ready to apply your analytical skills to a meaningful cause, submit your application package before the deadline.
Why This Veterans Service Representative (Authorization Quality Review Specialist) Job Matters
Shape the future of veteran care by ensuring the highest standards of accuracy and quality in benefits claims as an Authorization Quality Review Specialist.
Veterans Service Representative (Authorization Quality Review Specialist) Job Overview
The Department of Veterans Affairs is seeking two detail-oriented professionals to join the Chicago VA Regional Benefit Office. As a Veterans Service Representative (Authorization Quality Review Specialist), you will play a critical role in the quality assurance program, serving as a technical advisor who evaluates claims accuracy and identifies training needs to uphold our commitment to those who have served.
Requirements for Veterans Service Representative (Authorization Quality Review Specialist)
- Must be a U.S. Citizen
- Must hold a current position equivalent to at least GS-11 for at least 52 weeks (Time-In-Grade requirement)
- One year of specialized experience equivalent to the GS-11 level
- Selective Service registration for males born after December 31, 1959
- Must complete a one-year probationary period
- Subject to background and security investigations
- Must be willing to work on-site at the Chicago duty station
Preferred Qualifications for Veterans Service Representative (Authorization Quality Review Specialist)
- Proven track record in performing quality reviews of veterans' claims
- Experience in identifying and analyzing performance trends to inform management
- Ability to develop and deliver effective training materials
- Strong technical expertise in federal compensation and pension regulations
Federal Benefits & Perks
- ✓Comprehensive health and life insurance programs
- ✓Generous paid federal holidays and leave accrual
- ✓Retirement savings plans including the Thrift Savings Plan
- ✓Professional development and career advancement opportunities
- ✓Opportunities for situational (ad hoc) telework
💡 How to Apply Veterans Service Representative (Authorization Quality Review Specialist) Job & Insider Tips
Application Steps for Veterans Service Representative (Authorization Quality Review Specialist) Job
- Prepare a resume that does not exceed the two-page limit
- Gather your most recent non-award SF-50 forms confirming time-in-grade
- Visit USAJOBS to create or update your profile
- Click the Apply Online button and complete the required questionnaires
- Submit your complete package, including all supporting documentation, by September 11, 2026
- Monitor your email for a link to the USA Hire assessments if required
💡 General Tips
- Focus your resume on results-oriented language that matches the skills listed in the job description
- Ensure your SF-50 clearly demonstrates you have met the 52-week time-in-grade requirement at the GS-11 level
- Use the USAJOBS resume builder to ensure your formatting complies with the two-page limit
- Set aside at least three hours of uninterrupted time to complete the USA Hire assessments
- Check your email and spam folders regularly for status updates from the VA
Frequently Asked Questions
Can I substitute education for the required experience?
No. For this specific position, you must meet the qualification requirements through professional experience alone.
Is this a remote or virtual position?
No, this is an on-site position in Chicago. It is only eligible for situational (ad hoc) telework with supervisory approval.
What happens if my resume exceeds two pages?
Applications with resumes longer than two pages will be deemed ineligible and will not be considered.
Is there flexibility for remote work?
While this role is not virtual, it allows for situational telework with supervisor approval.
How do I submit my resume?
All applications must be submitted through the official USAJOBS platform.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) is responsible for delivering a variety of benefits to veterans and their families. Our culture is defined by the 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. Joining the Chicago regional team means becoming part of a community dedicated to honoring President Lincoln’s promise to provide compassionate care to those who have borne the battle.