Launch Your Hospitality Career as a Guest Services Manager at Minot AFB

Are you a hospitality expert with a passion for leadership and operational excellence? The 5th Force Support Squadron, under the Department of the Air Force, is seeking a motivated Guest Services Manager to support the operations at the Sakakawea Inn at Minot AFB, North Dakota. This role is a vital component of the Air Force's mission to provide high-quality Morale, Welfare, and Recreation (MWR) services to those who serve.

Job Responsibilities

As a Guest Services Manager, you will be the face of the Sakakawea Inn. Your responsibilities include:

Guest Relations: Resolving complaints and ensuring every guest has a positive experience through effective communication and conflict resolution.
Operations Management: Managing front desk activities, maintaining cashiering standards, and overseeing property management systems.
Team Leadership: Training staff, evaluating performance, creating work schedules, and addressing staff concerns.
Administrative Oversight: Maintaining accurate records, managing departmental budgets, and preparing professional correspondence.

Requirements

To be eligible for this position, you must meet the following criteria:

Experience: Demonstrate functional experience in front desk and cashiering operations.
Soft Skills: Ability to analyze operational issues, develop solutions, and lead a diverse team.
Compliance: Must meet U.S. residency requirements and, if applicable, be registered with the Selective Service.

Qualifications Comparison Table

Criteria	Requirement Type	Details
Citizenship	Mandatory	U.S. Citizen/Eligible Resident
Education	Optional	Substitution allowed
Experience	Mandatory	Lodging/Front desk operations
Clearance	N/A	None required

Salary Overview

This position offers a competitive hourly rate of $23.00 per hour. As a flexible status position, it allows for varying schedules depending on the operational needs of the inn.

Benefits

Employees of the 5th Force Support Squadron enjoy unique benefits, including:

Access to the base fitness center.
Use of the installation golf course.
Eligibility to utilize the bowling center and swimming pool.
Membership in base clubs.

Application Tips

Customize Your Resume: Clearly list all relevant experience, including volunteer work that demonstrates leadership or customer service.
Check Documents: Ensure all required forms, such as transcripts, are attached before the closing date.
Follow Procedures: The online application questionnaire is a critical part of your submission; ensure your answers align with your resume.

If you are ready to take the next step in your management career while contributing to the well-being of the military community at Minot AFB, we encourage you to apply. This role offers both professional growth and the chance to be part of a dedicated team. Submit your application today to ensure you are considered for this rewarding opportunity.

Why This Guest Services Manager Job Matters

Elevate your career in hospitality while supporting the mission of the Air Force Global Strike Command at the Sakakawea Inn.

Guest Services Manager Job Overview

The 5th Force Support Squadron at Minot AFB, North Dakota, is seeking a dedicated Guest Services Manager to join our hospitality team. In this flexible, non-appropriated fund (NAF) role, you will oversee daily operations, ensure exceptional guest experiences, and provide leadership to front-desk staff. This position offers a dynamic environment where you will manage operational challenges, resolve complex guest inquiries, and contribute to the overall success of lodging services for our military community.

Requirements for Guest Services Manager

U.S. Citizenship or status as a Non-U.S. National meeting residency requirements.
Registration with the Selective Service for males born after December 31, 1959.
Ability to successfully complete a pre-employment E-Verify check.
Functional experience in front desk operations, cashiering, and general office duties within a lodging or hotel environment.
Proficiency in utilizing property management software.
Demonstrated ability to communicate complex instructions effectively in both written and verbal formats.
Strong analytical skills for identifying operational issues and implementing effective solutions.
Proven capability in conflict resolution and managing sensitive guest complaints.

Preferred Qualifications for Guest Services Manager

Experience in team leadership, including scheduling, performance evaluation, and staff development.
Ability to develop and monitor departmental budgets.
Demonstrated experience in staff training and grievance investigation.
Relevant education or certifications in hospitality management.

Federal Benefits & Perks

✓Access to on-base fitness centers
✓Use of installation golf courses
✓Access to bowling centers and clubs
✓Swimming pool privileges
✓Flexible work schedule options

💡 How to Apply Guest Services Manager Job & Insider Tips

Application Steps for Guest Services Manager Job

Create or update your USAJobs account.
Prepare a detailed resume highlighting relevant hospitality experience.
Gather supporting documentation, such as transcripts or preference-related forms (e.g., DD-214).
Complete the mandatory online assessment questionnaire.
Submit your full application package via the USAJobs portal by the closing date.

💡 General Tips

Ensure your resume includes specific dates, job titles, and duties to clearly map to the required experience.
Sanitize sensitive personal information from supporting documents unless specifically required.
Check your application status regularly through the USAJobs dashboard.
Apply well before the deadline to ensure your documents pass the system virus scan.
Include contact details for all listed references.

Frequently Asked Questions

What does a 'Flexible' (FLEX) position mean?

A flexible position does not have guaranteed set hours and may vary between 0 and 40 hours per week depending on the needs of the Sakakawea Inn.

Can I substitute education for experience?

Yes, this position allows for the substitution of qualifying education for the required experience. You must provide official transcripts to be considered.

Are relocation expenses covered?

No, the payment of Permanent Change of Station (PCS) costs is not authorized for this position.

What is a NAF position?

NAF stands for Non-Appropriated Fund. These positions support military MWR programs and are funded by activities like lodging, clubs, and golf courses rather than tax dollars.

Is this a full-time position?

This is a flexible position, meaning hours may fluctuate between 0 and 40 hours per week based on facility demand.

Job from Air Force Global Strike Command

The Air Force Services Non-Appropriated Funds (NAF) team is dedicated to supporting the military community. We provide the essential services that make life on base enjoyable, from lodging to recreational facilities. As an employee, you become a valued member of a team that lives by the motto, "Only the Best Come North!"