Become an Intermediate Care Technician at the VA

Are you a dedicated healthcare professional looking to make a meaningful impact? The Veterans Health Administration (VHA) is seeking an Intermediate Care Technician (ICT) to join the Clinical Operations Center in Fayetteville, North Carolina. This role is essential to our mission of providing world-class care to our nation's Veterans by bridging the gap between community facilities and VA hospitals.

Job Responsibilities

As an ICT, your primary duty is to ensure continuity of care for Veterans navigating both inpatient and outpatient systems. Key responsibilities include:

Coordinating discharge planning to ensure safe transitions.
Communicating with interdisciplinary teams to monitor hospitalized Veterans.
Managing high-volume clinical communications, including e-faxes, alerts, and referrals.
Initiating clinical consults for services such as wound care, physical therapy, and hospice.

Requirements

To qualify for this position, you must meet the following criteria by the closing date:

United States citizenship.
One year of specialized experience at the GS-06 level or completion of 18 semester hours of graduate-level education.
Successful completion of required online assessments.
Ability to pass mandatory drug screening.

Comparison: Experience vs. Education

Qualification Type	Requirement Details
Specialized Experience	One year equivalent to GS-06, including direct clinical tasks like injections or minor surgical support.
Education	18 semester hours of graduate study directly related to the position.

Salary Overview

The salary for this position ranges from $52,693 to $68,502 per year, depending on qualifications and experience.

Benefits

Employees of the VHA enjoy a comprehensive federal benefits package, including:

Robust health, dental, and vision insurance.
Retirement plans (FERS) and the Thrift Savings Plan (TSP).
Paid annual leave, sick leave, and federal holidays.
Access to the Public Service Loan Forgiveness (PSLF) program.

Application Tips

Use the USAJOBS resume builder to ensure you meet all formatting guidelines.
Be specific when describing your clinical duties—do not assume the recruiter knows your scope of practice.
Double-check that your resume is under two pages.

Serving those who have served our country is a noble calling. If you possess the clinical skills and dedication required to excel in this fast-paced environment, we encourage you to apply today and become part of a team that truly cares for our Veterans.

Why This Intermediate Care Technician - Clinical Operations Center Job Matters

Join the Veterans Health Administration as an Intermediate Care Technician and play a pivotal role in ensuring our nation's heroes receive seamless, high-quality care during their transition between facilities.

Intermediate Care Technician - Clinical Operations Center Job Overview

The Department of Veterans Affairs is seeking a dedicated Intermediate Care Technician (ICT) for the Clinical Operations Center in Fayetteville, North Carolina. This vital role serves as a bridge between VA facilities and community hospitals, managing the complexities of discharge planning, inpatient coordination, and interdisciplinary communication. You will assist in streamlining care for Veterans, ensuring that post-acute needs such as home health, DME, and clinical documentation are handled with efficiency and compassion. This position offers a unique opportunity to contribute to a mission-driven environment where your clinical skills directly impact the health and wellbeing of those who have served.

Requirements for Intermediate Care Technician - Clinical Operations Center

U.S. Citizenship
Completion of a 1-year probationary period
Successful completion of an online assessment
Compliance with seasonal influenza vaccination requirements
Must pass a pre-employment drug screening for testing-designated positions
Must meet specialized experience requirements or graduate education equivalence
Selective Service registration for males born after 12/31/1959

Preferred Qualifications for Intermediate Care Technician - Clinical Operations Center

Prior military medical experience as a Hospital Corpsman, Combat Medic, or Medical Technician
Experience with specific MOS designations such as 4N0X1, 68W, or HM-series specialties
Proficiency in interdisciplinary clinical coordination and documentation
Ability to work effectively in a high-pressure clinical environment

Federal Benefits & Perks

✓Federal health insurance plans
✓Life and long-term care insurance
✓Generous paid annual and sick leave
✓Federal retirement benefits including the Thrift Savings Plan (TSP)
✓Career development and training opportunities
✓Public Service Loan Forgiveness (PSLF) eligibility
✓Flexible spending accounts

💡 How to Apply Intermediate Care Technician - Clinical Operations Center Job & Insider Tips

Application Steps for Intermediate Care Technician - Clinical Operations Center Job

Create or log in to your account at the USAJOBS portal.
Prepare a resume that is two pages or less, highlighting relevant skills and clinical experience.
Complete the mandatory online questionnaire.
Submit your application and all required supporting documents (transcripts, licenses, etc.) before the closing date.
Follow the provided email instructions to complete the USA Hire assessments if prompted.
Monitor your application status via the USAJOBS tracker.

💡 General Tips

Ensure your resume includes clear month/year start and end dates and hours worked per week for every position.
Prioritize recent and relevant experience to comply with the two-page limit.
Save and upload documents as PDFs to preserve formatting.
Test your technical setup for the online assessments well in advance.
Review the job announcement requirements against your qualifications to ensure you meet all standards.

Frequently Asked Questions

What is the primary role of the ICT in the Clinical Operations Center?

The ICT acts as a liaison between VA and community hospitals, managing discharge planning, tracking inpatient metrics, and ensuring continuity of care for Veterans.

Can I qualify for this position without clinical experience?

You must meet the specialized experience requirements (equivalent to GS-06 level) or possess the required graduate-level education to qualify.

Is telework available?

Ad-hoc telework may be authorized for this position, pending discussion during the interview process.

What is the deadline for this application?

The position closes on September 14, 2026.

Is this a remote position?

No, this is an onsite position, though ad-hoc telework may be permitted.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is committed to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." As part of the VHA team, you will join a collaborative workforce dedicated to excellence, integrity, and compassionate care.