Become a Leader in Veteran Services: Supervisory VSR Position in Chicago
Are you a dedicated professional looking to take the next step in your public service career? The Department of Veterans Affairs (VA) is offering a high-impact leadership opportunity in Chicago, Illinois. We are seeking a Supervisory Veterans Service Representative, serving as a Veterans Service Center Manager (VSCM), to guide our division in delivering exceptional services to our nation's heroes.
Job Responsibilities
As the VSCM, your responsibilities are vast and critical to the mission:
- Operational Leadership: Plan, organize, and direct division activities.
- Staff Management: Manage staffing, training, and productivity goals for your team.
- Policy Development: Authorize and establish internal procedures to improve workflow.
- Expert Decision-Making: Handle complex, high-liability claims and serve as a technical advisor to the Regional Office Director.
- Communication: Approve responses to Congressional and White House inquiries.
Comparison: Experience vs. Education
| Feature | Requirement Status |
|---|---|
| Specialized Experience | Required (1 year at GS-14 equivalent) |
| Education Substitution | Not Allowed |
| Time-in-Grade | Required (52 weeks at GS-14) |
Requirements
- Citizenship: Must be a U.S. citizen.
- Background: Ability to pass a Public Trust-High Risk investigation.
- Probation: Must complete a one-year supervisory probationary period.
- Documentation: Submission of an OGE-450 Confidential Financial Disclosure Report.
Salary Overview
This position is classified at the GS-15 grade level. The annual salary range is $165,386 to $197,200, depending on performance and federal pay schedules.
Benefits
The VA provides a robust benefits package, including:
- Federal retirement plans (FERS).
- Comprehensive health, dental, and vision insurance.
- Generous annual and sick leave.
- Relocation assistance for qualified applicants moving to the Chicago area.
Application Tips
- Focus Your Resume: You have a strict two-page limit. Prioritize your most recent and relevant accomplishments.
- Verify SF-50s: Ensure you have documentation proving your time-in-grade at the GS-14 level.
- Use the Resume Builder: This tool helps format your application according to federal standards.
Frequently Asked Questions (FAQ)
- Q: What is the closing date? A: The deadline is 09/08/2026.
- Q: Can I telework? A: Routine telework is not available; situational telework is permitted with manager approval.
- Q: How will I be evaluated? A: You will be assessed on leadership, human capital management, and analytical skills.
This role is for those who are ready to lead with integrity and make a difference. If you meet the qualifications, we encourage you to submit your application to the Chicago VA Regional Office today.
Why This Supervisory Veterans Service Representative (Vscm) Job Matters
Lead the future of Veteran support in Chicago as a Veterans Service Center Manager, where your leadership directly shapes the care and benefits delivered to those who served our nation.
Supervisory Veterans Service Representative (Vscm) Job Overview
The Department of Veterans Affairs is seeking a highly skilled Supervisory Veterans Service Representative to serve as a Veterans Service Center Manager (VSCM) in Chicago, Illinois. In this pivotal role, you will oversee comprehensive operations, manage staff performance, and ensure the precise delivery of compensation and pension programs. You will be responsible for setting the standard for excellence in service, policy implementation, and stakeholder engagement, ensuring our Veterans receive the support they deserve.
Requirements for Supervisory Veterans Service Representative (Vscm)
- Must be a U.S. Citizen.
- Completion of a 1-year supervisory probationary period.
- Must pass a Public Trust-High Risk background investigation.
- Selective Service registration for males born after 12/31/1959.
- VSR Skill Certification at the GS-15 level.
- Current federal employees must meet 52 weeks of time-in-grade at the GS-14 level.
- Must submit a Confidential Financial Disclosure Report (OGE-450).
Preferred Qualifications for Supervisory Veterans Service Representative (Vscm)
- Expert knowledge of Veteran compensation, pension, and benefit laws.
- Proven track record in managing performance and conduct-based employee relations.
- Demonstrated experience in labor relations, including grievance processes and negotiations.
- Strong ability to forecast workload requirements, staffing, and budget needs.
- Advanced skills in oral and written communication to address high-level inquiries.
Federal Benefits & Perks
- ✓Comprehensive health insurance options
- ✓Retirement planning and the Federal Employees Retirement System (FERS)
- ✓Paid federal holidays and generous leave accrual
- ✓Opportunities for professional development and career progression
- ✓Relocation incentives for qualifying candidates
💡 How to Apply Supervisory Veterans Service Representative (Vscm) Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative (Vscm) Job
- Carefully review the entire job announcement.
- Update your resume to adhere to the strict two-page limit.
- Gather your most recent non-award SF-50 and proof of time-in-grade.
- Click the Apply Online button and complete the required questionnaires.
- Submit your full application package before the 11:59 p.m. ET deadline on 09/08/2026.
- Complete any required USA Hire assessments if notified via email.
💡 General Tips
- Use the USAJOBS resume builder to ensure you meet all formatting requirements.
- Focus your resume on results-oriented language and specific competencies.
- Ensure your SF-50s clearly demonstrate one-year time-in-grade at the GS-14 level.
- Save your resume as a PDF to maintain strict formatting and page limits.
- Monitor your email and USAJOBS dashboard regularly for notifications.
Frequently Asked Questions
Is this a remote position?
No, this is not a virtual position. It requires presence at the Chicago duty station. Telework is available only on a situational (ad-hoc) basis with supervisor approval.
What is the page limit for the resume?
Per the Merit Hiring Plan, resumes are strictly limited to two pages. Applications exceeding this limit will be deemed ineligible.
Can I substitute education for the required experience?
No, for this specific GS-15 position, you must meet the qualification requirements using specialized experience alone.
Job from Veterans Benefits Administration
The Veterans Benefits Administration (VBA) is committed to fulfilling President Lincoln’s promise to care for those who have served in the military and their families. We operate under the "I CARE" core values: Integrity, Commitment, Advocacy, Respect, and Excellence. Joining the Chicago VA Regional Office means joining a culture of compassion and professional growth.