Advance Your Career: Supervisory Veterans Service Representative (Assistant Coach)
The Department of Veterans Affairs (VA) is a cornerstone of support for those who have defended our nation. We are currently searching for experienced, motivated leaders to join the Veterans Benefits Administration (VBA) as a Supervisory Veterans Service Representative, also known as an Assistant Coach. If you are passionate about public service, leadership, and ensuring the accuracy and integrity of benefits for Veterans, this is a pivotal role to consider.
Job Responsibilities
As an Assistant Coach, you will serve as the alter ego to the Coach, sharing responsibility for a team of professionals who adjudicate and authorize complex compensation and pension claims. Key duties include:
- Workload Management: Planning, assigning, and overseeing tasks to ensure claims are processed efficiently.
- Team Leadership: Managing personnel matters, including performance counseling, disciplinary actions, and labor-management relationships.
- Technical Expertise: Providing subject matter expertise for high-level inquiries and interpreting complex legal precedent.
- Process Improvement: Identifying methods to enhance work processes and assessing individual readiness for certification.
Requirements
To be eligible for this GS-12 position, applicants must meet specific federal criteria:
- Citizenship: Must be a U.S. Citizen.
- Experience: One year of specialized experience at the GS-11 level in the federal government.
- Documentation: Submission of an SF-50 confirming time-in-grade eligibility.
- Probation: Completion of a one-year supervisory probationary period.
Comparison of Expectations
| Feature | Requirement / Status |
|---|---|
| Grade Level | GS-12 |
| Telework | Situational (Ad-Hoc) Only |
| Relocation | Not Authorized |
| Education Substitution | None Allowed |
| Security Clearance | Noncritical-Sensitive |
Salary and Benefits
The salary range for this position is $90,341 to $120,309 per year. Beyond the competitive base pay, federal employees enjoy an industry-leading benefits package, including comprehensive health coverage, robust retirement planning via FERS and the Thrift Savings Plan, and significant leave accrual.
Application Tips
- Respect the Limit: Your resume must be two pages or less. Over-limit resumes will not be considered.
- Be Specific: Ensure your SF-50s clearly support your time-in-grade. We cannot assume experience that isn't clearly documented.
- Use the Builder: Utilize the USAJOBS resume builder to ensure your documents align with federal standards.
This role offers a unique opportunity to lead, mentor, and serve. By overseeing the vital work of claims adjudication, you directly influence the lives of Veterans. Apply today and take the next step in your federal leadership career.
Why This Supervisory Veterans Service Representative (Assistant Coach) Job Matters
Advance your career in public service by shaping the future of Veterans' benefits as an Assistant Coach with the Veterans Benefits Administration.
Supervisory Veterans Service Representative (Assistant Coach) Job Overview
The Veterans Benefits Administration (VBA) is seeking dedicated leaders for the Supervisory Veterans Service Representative (Assistant Coach) role. As an Assistant Coach, you will serve as a key operational leader, supporting the Coach in managing high-performing teams that adjudicate and authorize vital compensation and pension claims for our nation's heroes. This position is essential to maintaining the integrity, accuracy, and efficiency of VA programs, ensuring that Veterans receive the support they have earned through their service.
Requirements for Supervisory Veterans Service Representative (Assistant Coach)
- U.S. Citizenship
- One year (52 weeks) of specialized experience equivalent to the GS-11 level
- Current Federal employees must meet time-in-grade requirements (52 weeks at the GS-11 level)
- Must undergo a background/security investigation
- Males born after 12/31/1959 must be registered with the Selective Service
- One-year probationary period required for new supervisors
Preferred Qualifications for Supervisory Veterans Service Representative (Assistant Coach)
- Experience as a VSR Authorizer, RVSR, AQRS, or DRO
- Expertise in interpreting VA compensation and pension laws, regulations, and Court of Appeals precedent
- Demonstrated ability to lead teams, manage complex workloads, and provide professional mentorship
- Strong proficiency in qualitative and quantitative data analysis for decision-making
Federal Benefits & Perks
- ✓Comprehensive health insurance options
- ✓Federal retirement benefits (FERS)
- ✓Thrift Savings Plan (401k equivalent)
- ✓Generous paid vacation and sick leave
- ✓Paid federal holidays
- ✓Opportunities for professional development and training
💡 How to Apply Supervisory Veterans Service Representative (Assistant Coach) Job & Insider Tips
Application Steps for Supervisory Veterans Service Representative (Assistant Coach) Job
- Create or log in to your USAJOBS account.
- Prepare a resume limited to exactly two pages, including start/end dates (month/year) and federal grade levels.
- Gather your most recent non-award SF-50 and any additional supporting documentation.
- Complete the mandatory online occupational questionnaire.
- Submit your complete application package via the USAJOBS portal before the closing date.
💡 General Tips
- Keep your resume strictly to two pages or less to avoid automatic disqualification.
- Include specific details regarding your federal grade history and time-in-grade on your SF-50.
- Use results-oriented language and align your experience directly with the competencies mentioned in the job description.
- Ensure your SF-50 clearly demonstrates you held the GS-11 grade level for at least one year.
- Save your resume as a PDF to preserve formatting and page count.
Frequently Asked Questions
Is this a remote or virtual position?
No, this is not a remote or virtual position. It is eligible for situational/ad hoc telework, but you must report to the duty station for your scheduled shifts.
What happens if my resume exceeds two pages?
In accordance with current hiring guidelines, resumes exceeding two pages will result in immediate ineligibility for the position.
Can I use educational credits to qualify for the GS-12 grade level?
No, there are no educational substitutions for the GS-12 level; you must demonstrate specialized work experience.
What if I am a current VA employee seeking reassignment?
*A: You must hold the GS-12 grade or higher, and the promotion potential of your current position must be at least GS-12.*
Are there relocation incentives?
*A: No, relocation incentives are not authorized for this specific vacancy.*
Job from Veterans Benefits Administration
The Veterans Benefits Administration is committed to fulfilling President Lincoln's promise to care for those who have served in the military and their families. We operate under the I-CARE values: Integrity, Commitment, Advocacy, Respect, and Excellence. Joining the VBA means becoming part of a culture that prioritizes the welfare of our beneficiaries above all else.