Embark on a Rewarding Career as a Visitor Services Information Assistant

Are you looking for a role that combines administrative expertise with a love for the great outdoors? The U.S. Forest Service is currently hiring for Visitor Services Information Assistants. This role is perfect for outgoing, organized individuals who want to help the public explore and appreciate the majesty of our National Forests.

Job Responsibilities

As a Visitor Services Information Assistant, you will serve as the first point of contact for the public. Key duties include:

Disseminating Information: Responding to inquiries from the public regarding Forest Service activities, programs, and safety policies.
Public Outreach: Presenting educational programs on topics like fire safety, environmental awareness, and outdoor recreation.
Clerical Operations: Maintaining records, preparing reports, managing office communications, and handling monetary transactions.

Comparison of Grade Levels

Feature	GS-04 Level	GS-05 Level
Requirement	1 Year General Experience or Associates Degree	1 Year Specialized Experience or Bachelors Degree
Primary Focus	General Clerical & Support	Independent Public Interaction & Program Planning

Requirements

You must be a U.S. Citizen, pass a federal background check, and be registered with the Selective Service if applicable. Candidates must also demonstrate proficiency in customer service and the ability to work in a professional office setting.

Salary and Benefits

Salaries range from $36,409 to $52,957 per year, depending on qualifications and duty location. Federal benefits include:

Comprehensive health and retirement plans.
Paid time off and federal holidays.
Career development and mentorship opportunities.
Potential access to agency housing and daycare.

Application Tips

Watch the Resume Length: Keep it under two pages or you will be automatically disqualified.
Use Clear Documents: Ensure all transcripts are legible and include English translations if needed.
Follow Instructions: Double-check your assessment questionnaire answers for accuracy.

If you are ready to serve the public and protect our nation's forests, this position offers the perfect blend of office work and outdoor engagement. Apply today and start your journey with the U.S. Forest Service.

Why This Visitor Services Information Assistant Job Matters

Turn your passion for the outdoors into a fulfilling career with the U.S. Forest Service as a Visitor Services Information Assistant.

Visitor Services Information Assistant Job Overview

The U.S. Forest Service is seeking dedicated individuals to join our team as Visitor Services Information Assistants. In this role, you will be the face of our agency, providing essential information to the public regarding our beautiful national forests and scenic areas. You will engage with diverse visitors, assist with educational programming, and support the operational efficiency of our field offices. This is a unique opportunity to contribute to the stewardship of our nation's natural resources while building a meaningful career in public service.

Requirements for Visitor Services Information Assistant

Must be a U.S. Citizen or National.
Males born after 12-31-1959 must be registered with the Selective Service.
Must pass a background investigation and fingerprint check.
Must be able to receive salary payments via direct deposit.
Successful completion of a one-year probationary period.
Must be able to pass an E-Verify employment check.

Preferred Qualifications for Visitor Services Information Assistant

Demonstrated experience in customer service and public relations.
Experience in planning and presenting educational or interpretive programs.
Proficiency with office automation software and clerical tasks.
Strong communication skills, both verbal and written.
Familiarity with forest activities, recreation, and safety policies.

Federal Benefits & Perks

✓Federal retirement benefits
✓Comprehensive health and life insurance options
✓Paid federal holidays and vacation time
✓Opportunities for professional development and career progression
✓Potential access to on-site daycare facilities
✓Potential availability of agency housing

💡 How to Apply Visitor Services Information Assistant Job & Insider Tips

Application Steps for Visitor Services Information Assistant Job

Create or update your USAJOBS profile.
Prepare a resume that is strictly two pages or less.
Gather supporting documents such as transcripts and DD214 (if applicable).
Click the Apply button to complete the Assessment Questionnaire.
Upload all necessary documents, ensuring they are under 5MB.
Review your application for accuracy before the closing date.
Submit your application and track your status through your USAJOBS dashboard.

💡 General Tips

Tailor your resume to specifically reflect the 'Major Duties' listed in the job announcement.
Be precise with your work history, including hours worked per week and dates of employment.
Check your USAJOBS account frequently for status updates.
Do not exceed the two-page limit for your resume, as this will result in disqualification.
Ensure all uploaded files are in standard formats like PDF or Word; avoid Adobe Portfolio files.

Frequently Asked Questions

Can I apply if I do not have a degree?

Yes. For the GS-04 level, one year of general clerical experience can substitute for education. For the GS-05 level, specific combinations of experience and education are also accepted.

How many duty locations are included?

Positions are available in Grants, NM; Magdalena, NM; Cheyenne, OK; and Bridal Veil, OR. The final location will be determined at the time of the job offer.

Is the resume length strictly enforced?

Yes. If your resume exceeds the two-page limit, you will be removed from consideration automatically.

What is the probationary period?

*A: New federal employees must complete a one-year probationary period to evaluate performance and professional fit.*

Are there remote work opportunities?

*A: No, this position is onsite and requires direct interaction with the public at specific field offices.*

Job from Forest Service

The U.S. Forest Service is a government agency under the Department of Agriculture that manages over 193 million acres of national forests and grasslands. Our mission is to sustain the health, diversity, and productivity of these lands. By joining our team, you contribute to a legacy of conservation and education that reaches millions of visitors annually.