Launch Your IT Career with the Defense Logistics Agency
Are you looking to pivot your technical expertise into a mission-critical role? The Defense Logistics Agency (DLA) is seeking a motivated IT Specialist to join their team in Philadelphia, Pennsylvania. This role offers not just a job, but a career dedicated to supporting the logistics backbone of the U.S. military.
Job Responsibilities
As an IT Specialist (CUSTSPT), you will serve as the first point of contact for technical issues. Your primary duties will include:
- Hardware/Software Support: Installing, configuring, and maintaining a diverse array of hardware and COTS software packages.
- Troubleshooting: Identifying and resolving system shutdowns, software defects, and connectivity issues.
- User Training: Providing expert guidance to staff on how to use PC hardware and software effectively.
- Analysis: Monitoring system quality and investigating recurring technical deficiencies to recommend long-term remedial actions.
Requirements
To be eligible for this GS-11 position, you must possess:
- One year of specialized experience at the GS-09 level (or equivalent).
- Demonstrated competency in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
- The ability to perform physical tasks such as lifting and climbing to access IT equipment.
- Valid documentation including transcripts if qualifying via education.
Comparison of Qualifications
| Qualification Type | Requirement Level |
|---|---|
| Specialized Experience | 1 Year at GS-09 Level |
| Education | Ph.D. or 3 years of Graduate Study |
| Combination | Total 100% (Experience + Education) |
Salary and Benefits
The salary for this position ranges from $82,289 to $106,982 per year, depending on qualifications. Benefits include health insurance, retirement planning, generous leave policies, and the potential for telework.
Application Tips
- The Two-Page Rule: Do not submit a resume longer than two pages.
- Documentation: Ensure all SF-50s and transcripts are clearly labeled and attached as PDFs.
- Assessments: Be prepared to take the USA Hire assessment; schedule at least 3 hours of uninterrupted time.
This role is an excellent opportunity for a dedicated IT professional. If you meet the requirements and are ready to contribute to a vital federal mission, apply today via the USAJobs portal.
Why This It Specialist (Custspt) Job Matters
Launch your career in federal IT with the Defense Logistics Agency—where your technical expertise supports global military readiness.
It Specialist (Custspt) Job Overview
The Defense Logistics Agency (DLA) is seeking a proactive IT Specialist to join their team in Philadelphia, PA. In this pivotal role, you will be the backbone of customer support, ensuring seamless operations by managing hardware and software installations, troubleshooting complex technical issues, and driving continuous improvement in IT service delivery. This position is perfect for a skilled technician who excels at bridging the gap between complicated technical problems and user-friendly solutions.
Requirements for It Specialist (Custspt)
- One year of specialized experience equivalent to the GS-09 level in the federal service, military, or private sector.
- Proven proficiency in developing, installing, and troubleshooting customer hardware and software.
- Demonstrated experience in diagnosing and resolving complex IT-related problems.
- Ability to provide user training and technical support via various channels including phone, email, and on-site visits.
- Must be able to pass a drug test and maintain a Secret security clearance.
- Successful completion of a rigorous, multi-stage federal application process and relevant competency-based assessments.
Preferred Qualifications for It Specialist (Custspt)
- Advanced graduate education (Ph.D. or equivalent doctoral degree).
- Technical certifications relevant to enterprise hardware, software, and information security.
- Strong interpersonal skills to manage relationships with hardware contractors and software vendors.
- Proven track record in analyzing and resolving recurring IT deficiencies.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance and retirement plans.
- ✓Paid vacation, sick leave, and federal holidays.
- ✓Telework flexibility.
- ✓Opportunities for career advancement within the Department of Defense.
- ✓Access to professional development and training programs.
💡 How to Apply It Specialist (Custspt) Job & Insider Tips
Application Steps for It Specialist (Custspt) Job
- Review the full job announcement on USAJobs.
- Prepare a concise, maximum two-page resume highlighting specific IT accomplishments.
- Click 'Apply Online' and complete the online questionnaire.
- Upload required documentation, including transcripts and eligibility proof (e.g., SF-50).
- Submit your application by 11:59 PM (ET) on September 11, 2026.
- Monitor email for potential invitations to complete the USA Hire Competency Based Assessments.
- Complete any required assessments within 48 hours of notification.
💡 General Tips
- Keep your resume strictly to two pages or less; longer resumes will be automatically rejected.
- Use a clean, legible font like Lato or Calibri.
- Ensure your resume explicitly details the hours worked per week and specific dates of employment for each position.
- Check your 'Spam' or 'Junk' folders for assessment invitations.
- If you require a Reasonable Accommodation for assessments, request it before starting the process.
Frequently Asked Questions
What is the primary focus of this IT Specialist role?
This position focuses on customer support (CUSTSPT), meaning you will be the direct interface for resolving hardware and software issues, training users, and coordinating with vendors to maintain system quality.
Is there a limit to how long my resume can be?
Yes. Your resume must not exceed two pages. Applications exceeding this limit will not be considered.
Is a security clearance required?
Yes, this position requires a Secret security clearance.
Are there drug testing requirements?
As part of the DLA’s drug-free workplace policy, candidates tentatively selected for this position must undergo a urinalysis. Continued employment is contingent upon passing this test.
Job from Defense Logistics Agency
The Defense Logistics Agency serves as the Nation's Logistics Combat Support Agency. As a component of the Department of Defense, the DLA provides worldwide logistics support for the Military Departments and Unified Combatant Commands. Whether in peace or during war, the DLA ensures that our armed forces have the supplies and information technology support needed to succeed.